The sim arrived super fast, instructions were clear (although I haven't left my country yet so I hope it will work fine in Japan). I thought it was more straight forward and was surprised I had to ent... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Vis mer
Selskapet har svart
I received no local tracking or updates for more than a week after the parcel arrived in Australia. When I contacted local DHL for assistance they told me they couldn't help me because I am not the... Vis mer
Selskapet har svart
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Kontaktopplysninger
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Storbritannia
- support@mobal.com
- www.mobal.com
3,9
Bra
937 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 93 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A good service
A good service, I used it for 3 months. However they charge a lot for an eSIM & once you are done it lapses unless you keep paying for it, it then finally lapses for good unless you fully reactivate.
It is for the above reasons I have gone with another provider for my current trip to Japan.
It is unfortunate that Mobal make the grab for cash. The service could be so much better, if they were not so greedy.
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you very much for taking the time to share your feedback with us — we truly appreciate it.
We regularly review our pricing and look for ways to offer better value to our customers, and if it were possible, we would certainly offer free suspension. Unfortunately, our provider charges us to suspend a line for Voice+Data SIMs/eSIMs and retain the number during that period. As all of our profits go to charity, this is a cost we aren’t able to absorb, which is why there is a fee for this service.
That said, your feedback is genuinely important to us. We will take your comments into consideration as we continue working to improve our communication and ensure we provide the best service possible.
Thank you again for sharing your thoughts with us.
I LOVE Mobal
It was really easy to have phone and wifi. Already one year now. I LOVE Mobal and their mission. I Will stay here for ever. Really foreigners friendly.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for your amazing support! We’re so glad our products have made your experience smooth and welcoming. Your loyalty means a lot to us!
Mobal
Good connection even in the mountains!
I had used 5G unlimited data eSIM during my 2 weeks stay in Japan and the connection was always great even on the tops of Japanese Alps where I was testing japow🏂🏂🏂 and Mobal in the same time
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for sharing your experience!
We’re delighted to hear that our eSIM kept you connected throughout your two-week adventure — even high up in the Japanese Alps! Staying reliably online in more remote areas is something we work hard to provide, so it’s great to know it supported your time on the slopes.
We hope you had an amazing trip and look forward to keeping you connected on your next visit to Japan!
Mobal
Mobal: Absolutely Worth It
Mobal was the best eSim for our Japan trip. Unlike most tourist eSIMs, they give you a real Japanese phone number — essential for restaurant reservations that only accept local numbers.
The coverage? Flawless. They use Docomo, Japan's largest network. We had perfect signal everywhere, even in remote mountain areas.
And when I messed up the installation (totally my fault), their support fixed it. No drama, just quick and friendly help.
Highly recommended.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for the amazing review! We’re thrilled Mobal could be part of your Japan trip—and especially glad the local Japanese phone number made those restaurant reservations easier.
It’s great to hear Docomo’s coverage kept you connected everywhere, even in the mountains. And no worries at all about the installation hiccup—we’re always happy to help and we’re glad our support team could sort it out quickly.
Thanks again for the recommendation, and we hope to support you on your next adventure too!
Mobal
Definitely a must-buy for hassle free data
I had the pleasure of using the unlimited 5G eSIM for two weeks during my trip to Japan, and let’s just say it has made my experience here infinitely better. I’ve been able to use it while taking the Tokyo trains, allowing me to stay connected even underground which is super important for navigating this huge city! I would recommend this over a limited monthly renewal plan, as those can sometimes be a hassle when you go over your data amount. Overall, 10/10 experience and I will be using again for my next trip to Japan!
17. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We’re delighted to hear that our eSIM made your trip easier and kept you connected across Tokyo! Your recommendation means a lot! As a quick reminder, once you’ve finished your trip, please terminate your plan through your account to prevent any future fees. Can’t wait to have you back on your next adventure!
Thank you!
Mobal
The data is very fast and smooth
The data is very fast and smooth
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We really appreciate your feedback! It’s great to know our service is keeping you connected smoothly.
Thank you!
Mobal
Do not use this company
I would give this company a ‘0’ star. The experience was awful. Firstly, it took me a significant amount of time to set up the mobile settings to receive calls and SMS, which I did not face with other providers. Additionally, they suddenly closed your account even though you have paid all the required money. No apology, no remedy plan, no customer service. They just took the money and wished you good luck. So if you want to avoid hassle, do not use it.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We’re very sorry to hear about your experience and sincerely apologize for any inconvenience and frustration this may have caused. This is certainly not the level of service we aim to provide.
We would really appreciate the opportunity to look into what happened with your setup and account, as account closures without explanation are not our standard practice.
Please contact our customer care team at support@mobal.com
with your order or account details so we can investigate your case thoroughly and work toward a suitable resolution.
Thank you for taking the time to share your feedback. We value it and hope to have the chance to assist you further.
Mobal
Japonia jest prostsza do zwiedzania z kartą eSIM Mobal
Karta eSIM z japońskim numerem telefonu wiele razy mnie uratowała. Mogłam dzwonić do hoteli, robić rezerwacje w restauracjach lub wyjaśnić problemy z nadaniem bagażu. Bez numeru telefonu nie dałabym rady!
Internet też działał świetnie na terenie całej Japonii. Nie zacinał się i nie było z nim żadnych problemów.
Od momentu odebrania instrukcji na lotnisku do wylotu z Japonii wszystko było proste w obsłudze i zupełnie nie musiałam martwić się o internet!
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for your wonderful review! We’re thrilled to hear that your Mobal eSIM made exploring Japan so much easier and stress-free. It’s great to know that both the Japanese phone number and internet worked perfectly for you throughout your trip.
We’re glad everything went smoothly from start to finish, and we appreciate you trusting Mobal to stay connected during your adventure!
Mobal
Mobal uratował naszą podróż po Japonii!
Mobal wiele razy uratował naszą podróż po Japonii. Chcieliśmy tyle zobaczyć a czasu było mało:) Dzięki temu, ze mieliśmy kartę eSIM z numerem telefonu, mogliśmy zawsze przełożyć nasze rezerwacje i dopytać o szczegóły właścicieli atrakcji. Japoński numer dawał nam sporą przewagę i czuliśmy, że dużo łatwiej jest nam załatwić dowolną sprawę. Wszystko działało sprawnie i bez żadnych problemów. Dzięki Mobal!
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for sharing your wonderful experience! We're thrilled to hear that Mobal helped make your trip around Japan smoother and more enjoyable. It's great to know the eSIM and Japanese number made your travel plans easier to manage. We appreciate your kind words and are glad everything worked perfectly for you.
Thank you for choosing Mobal — we hope to support your future adventures as well!
Mobal
Fast SIM shipping and excellent connectivity in Japan!
I ordered a physical SIM from Mobal for my trip to Japan, because my phone Samsung A53 doesn't support eSIM. Wanted to have it shipped (to Netherlands) so i can have it before landing in Japan. I got it shipped in about a week, and i even entered the APN provided setting in advance in my phone. A few seconds after inserting the SIM at Narita airport, i had instant connectivity, which was so surprising and comforting! I had fast and reliable signal throughout the 2 weeks i traveled, which made my trip easier and even more memorable. Would choose Mobal again for traveling to Japan!
3. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for sharing your experience with us! We're delighted to hear that your SIM arrived on time and that getting connected in Japan was quick and seamless. It’s great to know the service supported you reliably throughout your trip and helped make your travels even more enjoyable.
We truly appreciate your kind words and are honored that you’d choose Mobal again.
Thank you!
Mobal
More than happy to be with Mobal
I've been with Mobal for more than 3 years now, and it's been a breeze. Data, SMS, voice -- zero complaints about any of their services. Mobal is how a professional telecoms company should be!
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your wonderful review! We’re truly grateful for your continued support over the past few years. It means a lot to know that our service has been working well for you. If there’s ever anything you need, we’re always here to help!
Thank you!
Mobal
Everything was perfect
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your 5-star review!
We’re so glad to hear that everything was perfect. Your support means a lot to us, and we hope to serve you again soon!
Thank you!
Mobal
Exchange program in Japan with Mobal.
I went on exchange abroad to Japan by myself. It was my first time in Asia, and as you can imagine, I was really concerned about being able to use my phone since I didn’t speak any Japanese at that point. Getting a SIM card seemed like a big challenge. However, Mobal took all those worries away. It was a very simple and stress-free process. I bought my SIM card on their website, got an eSIM with data, and chose an activation date for the day I landed in Japan. From the very first minute in the country, I already had access to the internet.
Next, I wanted to get a phone number, so I ordered a second eSIM with data and phone calls. The process was very simple, I chose my plan, paid, and selected a pick-up location. The location I chose was at a station, easy to find, I just went there, picked it up, and it was ready to use right away.
I have been using their SIM cards for two months now and have never had any problems with signal or slow data. I told my other exchange friends about it, and they’ve had the same experience.
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your wonderful review! We’re delighted to hear that your experience with Mobal made your first trip to Japan smoother and worry-free. It’s great to know that getting connected from the moment you arrived was simple and reliable, and that our service has continued to meet your needs throughout your stay.
We truly appreciate you recommending us to your friends — your support means a lot to our team. Wishing you all the best with the rest of your exchange in Japan!
Thank you!
Mobal
Sneller dan verwacht aangekomen
Sneller dan verwacht aangekomen wel extra moeten betalen aan Taxen maar dat dacht ik al .
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for your review! We’re glad your order arrived quickly and appreciate your understanding regarding the customs fees.
We look forward to serving you again in the future.
Thank you!
Mobal
Great 4G LTE connectivity but hiccups with activation!
Great 4G LTE connectivity throughout my 14-day (9/22 to 10/05/25) trip in Japan. KYOTO, NARA, OSAKA, TOKYO. I do wish 5G data speed was available. I do love the massive data plan 50GB for 16 days.
I did have a little hiccup activating my eSIMs on the 1st day. I was getting worried that I had wasted my money. One eSIM had the wrong preset APN settings. I needed to find a local SIM retailer in the HND Airport for help and manually change the APN settings.
I did not get the activation email of the 2nd eSIM until 12+ hours of arriving Japan. I requested the activating email before I departed USA on 9/20/25 @ 1600 ET. The activation email information didn't arrive in my inbox until 9/22/25 @ 1800 JST. I had to email Mobal service center for the activation email when I arrived in Japan using the airport's Wi-Fi.
22. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for your feedback and for sharing your experience. We’re glad to hear that the connectivity and data plan met your needs.
We apologize for the activation delays and APN issues and appreciate your patience while resolving them. Your comments help us improve our service for future travelers.
Thank you!
Mobal
Almosr perfect
All went smoothly except:
* the set-up is entirely self-service. The instructions are clear, but some human assistance at the collection point would be even better
* my first attempted connection was in a rural area with a very weak docomo signal and was unable to connect. No problem after moving to a town. A warning from Mobal would have helped.
I would use Mobal again.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for sharing your feedback. We’re glad that you were ultimately able to get connected and that you would use Mobal again.
We appreciate your suggestions regarding on-site support and network signal warnings. While in-store assistance is not currently available, we’ll take your comments into account to improve our instructions and provide better guidance for customers in areas with weaker coverage.
Thank you again for your input, and we look forward to serving you in the future.
Mobal
I've used Mobal before and was delighted
I've used Mobal before and was not disappointed so it was natural to use the service again. This time it was even easier to set up on my phone, not because I've used it before but because Mobal have improved things, it is almost a single click process, nothing to make a note of, nothing that's difficult to understand, just a QR code to view and that's it.
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your kind review! We’re thrilled to hear that you found the setup process even easier this time around. It’s great to know our improvements are making a difference. We really appreciate your continued trust in Mobal and look forward to serving you again in the future!
Thank you!
Mobal
difficult to set up new password
difficult to set up new password. This trustpilot comes up
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your 5-star review — we truly appreciate your support!
We’re sorry to hear you found it difficult to set up a new password, whether on our Mobal website or on Trustpilot. If you were referring to our website and you’re still having trouble, please don’t hesitate to reach out to our support team — we’ll be happy to help get it sorted quickly.
Thank you!
Mobal
Extremely frustrating experience
Extremely frustrating experience– I should have read the product page more carefully but according to the main box on the product page, my device is esim compatible. If I had dug further into some obscured drop down menus, I would have seen that I also needed my phone to be unlocked. Again, my fault, but it seems reasonable that I could get a refund since I didn't use the esim and noticed the mistake and reached out immediately. They let me know promptly that they don't offer refunds in this situation which feels like a pretty scummy way to make $26.
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for taking the time to share your experience with us. We are truly sorry for the confusion and frustration this situation has caused you.
We completely understand how it could feel misleading if, after reading the “Is my device eSIM-compatible?” section, you believed your phone would work with our service. As you correctly pointed out, that section does not explicitly mention that the device must be fully unlocked. While this requirement is mentioned later on the product purchase page, we recognize that it could easily be missed if you relied only on the compatibility section.
We have shared your valuable feedback with our team, and we will be updating our website to make this requirement clearer and more consistent across all sections. Our goal is to ensure that no future customer encounters the same misunderstanding.
Our agent has replied to your email regarding this matter, so please check our response.
We truly appreciate your valuable feedback!
The eSim had excellent network coverage in Japan
The eSim had excellent network coverage during my entire trip to Japan (Tokyo, Hakone, Kamakura, Nara, Kyoto, Osaka, Hiroshima).
If you have initial problems with the network, it is best to enter the settings manually.
7. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your kind review—we’re delighted to hear that our eSIM supported you well throughout your trip to Japan. It’s great to know you enjoyed reliable coverage across so many destinations.
We also appreciate your helpful tip about adjusting settings manually, as it can make a difference for some users when first connecting.
We’re glad to have been part of your journey and hope to serve you again on your next adventure!
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