The sim arrived super fast, instructions were clear (although I haven't left my country yet so I hope it will work fine in Japan). I thought it was more straight forward and was surprised I had to ent... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Vis mer
Selskapet har svart
I received no local tracking or updates for more than a week after the parcel arrived in Australia. When I contacted local DHL for assistance they told me they couldn't help me because I am not the... Vis mer
Selskapet har svart
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Kontaktopplysninger
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Storbritannia
- support@mobal.com
- www.mobal.com
3,9
Bra
937 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very good provider
I have just returned from a 3 week vacation in Japan and had an eSim card from Mobal. The Internet was excellent everywhere, even in the countryside. From purchase, activation and use, everything was without problems. The fact that Mobal uses its profits for charities makes the whole thing even more appealing
17. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for the great review! We're so glad your Mobal eSIM worked perfectly throughout your Japan trip. It’s wonderful to hear everything went smoothly, and we truly appreciate your support for our charitable mission. Hope to serve you again soon!
Svar fra Mobal
Thanks for the review - We're confident you will be satisfied with the service however, if you have any questions or feedback, don't hesitate to reach out!
I used the Mobal E-Sim for my recent…
I used the Mobal E-Sim for my recent trip to Japan and it was perfect. You get an activation email with instructions to set it up and I activated it once I had landed whilst waiting for my bags and it worked a breeze.
The internet was fast and coverage was perfect, even when we went out towards Mt Fuji and even on the Shinkansen. It also worked on the underground Metro (I don't know if this is normal in Japan but I was impressed!)
100% would recommend.
21. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your wonderful review!
We're thrilled to hear the eSIM worked perfectly throughout your trip — even out to Mt. Fuji and on the Metro! Your recommendation means a lot, and we're so glad we could be part of your journey.
I bought whenever I visit Japan
I bought whenever I visit Japan. Easy to buy and pick up. Good coverage
2. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thanks so much for your kind words! We're really happy to hear that buying and picking up was easy for you, and that the coverage worked well during your time in Japan. We can’t wait to help you out again on your next visit!
Mobal plan with Japanese phone number
I chose this plan as I needed a phone number to make calls. Can be a bit slow at times but we were in the countryside quite a lot so that may affect download speed happy with the service.
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for your great review! We're so glad to hear that the plan worked well for your needs, especially while making calls. We understand that being in the countryside can sometimes affect speeds, but we're happy to know you were still satisfied with the service overall.
Due to the sudden illness
Due to the sudden illness, I have to cancel my wi-fi device at the last minutes. The device was already delivered to the hotel we were going to stay. We have received the refund as you promised. Thank you
10. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your kind review! We're truly sorry to hear about the sudden illness, but we're happy we could assist you during this difficult time.
We hope to have the opportunity to serve you again in the future. Wishing you a smooth and speedy recovery!
You made our daughter's stay these past…
You made our daughter's stay these past 2 years very convenient and worry-free! Thank you!
25. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your kind message! We're truly honored to have helped make your daughter’s stay in Japan more convenient and worry-free over the past two years.
Wishing her all the best in her next chapter—and thank you again for choosing Mobal!
everything was perfect during our…
everything was perfect during our vacation in Japan - we purchased an e-sim - activation was very sinple
6. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your kind words! We're thrilled to hear everything went perfectly during your trip and that the eSIM activation was simple and smooth.
We’re so glad we could be a part of your Japan experience!
Polite and timely response from Mobal
Polite and timely response from Mobal. Mobal explained terms in simple examples.
25. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for your lovely feedback! We're really pleased to hear that our team could provide clear explanations and respond to you in a timely and polite manner.
We truly value your support and hope to assist you again soon!
The service was good and reliable.
I used the esim for a month in Tokyo and it was good and reliable.
20. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for your kind review! We're happy to hear you found our service good and reliable.
We appreciate your support and hope to assist you again in the future!
Great option when traveling to Japan
Great option when you need internet access while traveling in Japan. Convenient and affordable. Highly recommend!
7. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for the great review! We're so glad our service was a convenient and affordable option for your trip.
We appreciate the recommendation!
Reliable
Reliable, consistent service at a reasonable price. Customer service is excellent!
25. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for your kind words! We're so happy to hear you found our service reliable and reasonably priced—and we're especially glad our customer support made a great impression.
We truly appreciate your support and hope to assist you again in the future!
Seamless setup, easy to use, no brainer!
Seamless setup, easy to use and install and great clear instructions. The price is cheaper than most other travel e-sims you'll find and the speed was great
2. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your fantastic review! We’re thrilled to hear the setup was seamless and that you found everything easy to use with great speeds and value.
We really appreciate your kind words and hope to support your travels again soon!
Great Products and Service
Mobal’s products are very reliable and robust, and it’s the most convenient way to get a Japan mobile number. Also the customer service response is fast and extremely helpful. I enjoy the podcast too!
25. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your lovely review! We're so glad to hear you found our service reliable and convenient—and it’s great to know you’re enjoying the podcast too!
We truly appreciate your support and look forward to helping you again in the future.
Excellence & Amazing customer support
Mobal is not only trustworthy and quick with excellent customer service, but also pays attention to detail and helps all the way, provide great speeds and data, and a reliable number.
Their eSIM are something I really recommend to anyone visiting Japan, especially if for a month or more, their plans are just amazing and very useful for anything, from buying concert tickets, delivery, or anything you can imagine.
24. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our eSIM helped make your time in Japan smoother and more convenient.
Your recommendation means a lot to us – we’d love to help again if you ever return!
Complete coverage throughout my holiday.
I ordered the SIM card and it was delivered wthin 4 days. All the settings auto-loaded in my 2-sim Samsung phone. On arrival,as soon as I switched the phone on and activated the Japanese SIM, I had almost instant service. The Sim worked very well throughout the holiday, even in some remote areas such as Hakone.
5. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We're absolutely delighted to hear that your SIM card worked smoothly and that you had a great experience. We hope you had a fantastic time exploring Hakone and relaxing in the Onsen – such a beautiful place to unwind! Your kind words mean a lot to us - Thanks!
Value for Money data eSim, works as described
Instructions to activate eSim were clear. Installation and activation of eSim were error free. eSim worked as described.
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We're delighted to hear that you found the instructions easy to follow and the the installation went so smoothly - Thanks for the review and we hope you had a great time in Japan!
Recommended product
Never faulted once while we were in Japan. Easy to activate. Highly recommended.
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thanks so much for your kind words! We're thrilled to hear everything worked flawlessly for you in Japan and that you found the activation process easy to follow!. Your recommendation means a lot to us—thank you!
I bought a SIM card for Japan for…
I bought a SIM card for Japan for September
then realised I bought too far in advance
and was immediately refunded...so I will buy nearer the time from MOBAL.
10. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thanks for sharing your experience! We're glad we could quickly sort out the refund for you and look forward to helping you get connected in Japan this September!
Svar fra Mobal
Thanks for your review! We're glad to hear things are working OK for you, though we're sorry to hear you found the setup a bit tricky. If you ever need a hand, our support team is always here to help. Enjoy your time in Japan!
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