METROBUS Anmeldelser 

I would like to share very positive feedback about Carol for the exceptional customer service she provided to our family.
Yesterday, my daughter accidentally left her school bag on the bus after school. My husband emailed Metro Bus later that evening to report the incident. This morning, we received a call from Carol, who informed us that the bag had been located and clearly explained where we could go to collect it.
When we went to pick it up this morning, Carol was there in person. She was welcoming, friendly, and reassuring, which made what could have been a stressful situation much easier for us and our daughter. Her clear communication, kindness, and professionalism truly stood out.

My AirPods had fallen out of my pocket on a journey home from work. I was able to track them to the bus depot. Carol was very helpful in taking my contact details the following day and ringing me when they’d been handed in. I’m not sure who the driver was who found them and handed them in but I’m very grateful for the fantastic way the handled it.

I left my phone on the no 1 bus in Broadfield,Crawley today. I was in a panic as I'd not only lost my phone but my bank card and my bus card as well. I rang it to see if someone answered it. It was answered by Phil who explained it had been found on the bus and was now in the customer service office. I had to go to work and the office would be shut by time i finished and would have needed to walk from Broadfield to get there as had no money or another bank card. Phil was so patient kind and helpful listening to me trying to work out when I could come and get it . He then went above and beyond his duty of customer service/care and offered to bring it to me at my workplace after he finished work. Not many people would still be providing customer service to their customers in their own time. I am so grateful to him for doing this for me today as I struggle with walking for too long. He is a credit to metro bus and I hope he will be given some recognition from the company for his exceptional customer service given to me today. Thank you so much Phil

Bus 93 runs from Horsham to Dorking. I take it to work, and something goes wrong every day. There's only one bus an hour, and they either arrive at the stop too early and never waits for departure time, especially in the morning. But they usually arrive late. Today, it took 50minutes. I called Metrobus to make sure the bus was there because I couldn't see it on the map in the app. The customer service person assured me it would be there. After waiting 20 minutes in the freezing cold, in the dark, I called again to find out the bus was delayed 39min. This is terrible!

Great custom service by carol and Phil as couldn’t find originally but didn’t give up and took time to find it and they did with great smiles willing to help a great asset for the company

Very helpful, I have no clue about buses! Carol was kind, patient and helpful

I queried a cancellation on the 420 and spoke to Ciara who found out the reason and delt with my problem quickly and efficiently, could not fault her high quality and prompt customer service.

Buses always delayed, lotsbof cancellations, rude drivers. No organisation at all, lots of buses running one way, nothing going the opposite way. 40 min waiting for a bus thats supposed to run every 7 min. Get yourselfs sorted!! I believe we do pay enough to have a minimum of service!

Driver completely ignored the bell I rang requesting him to stop 3 times! I ended up 2 stops past my house stop which is quite a distance and even then had to walk down the aisle on a moving bus to get his attention to stop. Said he didn't hear the bell. Had to walk back home in the dark and pouring rain which is what I was trying to avoid by getting the bus in the first place!

Amazing service as usual, nothing is ever to much work. Thank you Lesley

My son left his pe kit on the bus. Staff and bus drivers were super helpful. Especially carol and Rob at the travel shop in Crawley. Got his kit back to him on the same day!

Very helpful went beyond

I felt I was given full attention, and additionally the confidence from having the complaint repeated back to ensure accuracy. I now await the feedback, and hope that will also merit 5 stars

Big thanks to Metrobus and especially Carol for helping me get back my phone that I lost on the bus! I filled in the online lost property form and was amazed at how quickly they got in touch. Carol was super friendly and made sure my item was safely held until collected. Really appreciate the great service - which hopefully I will not need to use again!

Thank you to Mark Evans Customer Service Advisor for his emails and resolving the issue. Very much appreciated.

Very easy to use app. Can see all timetable, can do journey planning for trips. Also able to see online progress of bus when enroute to my house.

The new 400 timetable is a good thing but the service is still woefully unreliable. Not only running late (which is understandable now and again) but no information provided and sometimes buses running early!

Im currently sat jn the rain as two busses havent areived (the 100) i am now going to be late for work and have no other means of transport

The phone was answered quickly and a friendly, helpful guy named Phil knew exactly what I was talking about and was also there today at the Travel Shop when I picked up the lost item and remembered talking to me about the water bottle my son had left on the bus.