Waiting for 20:35 Sunday 04th October 2026….. 21:00 still hasn’t arrived. Indicator boards on our stop in Horley Town centre just list theoretical arrivals. Not live, not updated! W... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My son left his PE kit on the 648 bus. Carol called the school to alert them. When I arrived to pick up the bag, all the staff were very helpful and thankfully I had put my sons name in the bag but Ca... Vis mer
Selskapet har svart
Brilliant lost Property service for my son who left his football boots bag on the bus to School. Very impressed how quickly I got to speak to a human who was extremely caring and helpful being C... Vis mer
Selskapet har svart
Metrobus office in Crawley hand my daughters PE kit handed in. Not only did they investigate who’s it was they contacted my daughters school who then called me to say it was safe and in the office... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.
Kontaktopplysninger
Wheatstone close , RH10 9UA, Crawley, Storbritannia
- 01293 449191
- info@metrobus.co.uk
- www.metrobus.co.uk
4,4
Enestående
430 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Staff is very friendly
Staff is very friendly and helpful, they made the whole process look easy
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Great to hear Abhishek, thanks for your kind words! ^David
Came in to find my lost keys
Came in to find my lost keys, and was served by the lovely Carol. Very helpful and pleasant to talk to, she indeed was able to find my keys. Thanks Carol
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Hi Eduardo, thank you for your kind words, I will make sure Carol is made aware ^David
I would like to say a massive thank you…Carol from Metrobus Shop Crawley
I would like to say a massive thank you to Carol for an amazing customer service. She’s been very helpful, friendly and most importantly managed to find and I lost in a bus a while ago I was sure it cannot be found
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Thanks Marta, that is so great to hear and I will make sure Carol is made aware ^David
Carol was amazing and so helpful
Carol was amazing and so helpful. Thank yuu
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Thanks, Jessica, I am glad we could help, and I will let Carol know ^David
Amazing people very welcoming and the…
Amazing people very welcoming and the drivers so nice🥰
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Hi Erina, thanks so much for your kind review 🤗^David
Carol I appreciate for you founding my…
Carol I appreciate for you founding my lost property I'm really happy about the service thanks
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Thanks Muhiyadin, I am glad we could help and I will let Carol know ^David
Lesley was very helpful at Crawley Bus…
Lesley was very helpful at Crawley Bus Station.
Thank you!
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
That is great to hear Lois, I will make sure to let Lesley know ^David
Very efficient and super helpful!
Very efficient and super helpful!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Hello Mrs Evans, thanks for your kind words and I am glad we could help ^David
I left my phone in the bus and the full…
I left my phone in the bus and the full team was very responsible and supportive. Really appreciate the support of the team. Phil assisted to get my lost phone.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Thanks, Tasneem. Great to hear, I will make sure Phil is aware, and I am glad we could help, ^David
The ladies are amazing with the…
The ladies are amazing with the knowledge I dealt with Kealeigh and Lesly, who helped me so much to find my way all over the place, with both timetables and on the app. Am so very grateful. Well done.
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Thank you Michele for your kind words. We also think Lesley and Kealeigh are amazing and I will make sure your lovely thoughts are sent to them. I am glad we could help ^David
Svar fra METROBUS
Hello Ziyad thanks for your kind words this is great to hear! ^David
Carol was very helpful
Carol was very helpful, she was so patient with me whilst I tried to identify my lost item. Great customer service, thank you 😊
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Hi Hannah, so lovely of you to leave us a review and I am glad we could help ^David
Really helpful and lovely customer…
Really helpful and lovely customer service always happy to help and sort out any issues.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Hello Lucas, Thank you for your kind words , much appreciated ^David
Miss carol
Miss, carol your very friendly i’m very happy thank you and See you again.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Hi Milan, thank you for your review and kind words for Carol. I will make sure they are made aware , thanks again ^David
Very lovely lady and very helpful Carol
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Hi PaRcku, thank you so much for your kind review. We also think Carol is very lovely and I will make sure this is passed along ^David
I had amazing service today from carol…
I had amazing service today from carol and phil.
Thank you soo much!!✨✨💯💯
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Great to hear Angel! Thank you for your kind words, I will make sure Carol and Phil are aware. Thanks again ^David
Special shout out to Carol at Metrobus…
Special shout out to Carol at Metrobus Crawley. My son left his phone on the bus, we reported it lost and within an hour Carol called back to say they had located it for us to collect. Great ambassador for the company, many thanks.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Hi Simon, Thank you for your kind words for Carol . I will make sure they are made aware and I am so glad they could help ^David
Ur tap on and tap off is a load off…
Ur tap on and tap off is a load off rubbish it never seems to work even tho customers have money on there cards completely pointless
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Hello James, I am sorry to hear that. The majority of our customers find the system easy to use and value for money. I would be happy to go through any issues you have and explain how the system works in more detail. Please send an email to Info@Metrobus.co.uk and I will help further ^David
Carol and Leslie were super helpful my…
Carol and Leslie were super helpful my son left his coat on the bus. Managed to get it back within 24 hours
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Brilliant to hear Jason I am glad we could help ^David
The service was absolutely amazing
The service was absolutely amazing, Carol explained alot and advised me ans she is very positive.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra METROBUS
Hi Mustafa, thanks for your kind words for Carol. We also think she is amazing and will let them know. ^David
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