www.lowcostglasses.co.uk Anmeldelser 

10 219
TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Just received my slade glasses from low cost glasses and they are perfect. I honestly cannot praise this company enough and nick jay sorted my issue out for me very promptly honestly you will not be d... Vis mer

Vurdert til 1 av 5 stjerner

Years ago got good glasses from them. This year got fake email allegedly from DPD saying no one answered door and requesting paid for redelivery. Door camera showed no one called. Email was from p... Vis mer

Vurdert til 1 av 5 stjerner

Against all odds — and apparently against my better judgment — I decided to give your low-cost glasses another try after the spectacularly disappointing service I received last time. And here I a... Vis mer

Vurdert til 5 av 5 stjerner

Hi this is my second pair of glasses from this company I give them 4 stars they where pretty fast with delivery the glasses look really nice and the prescription they did was spot on, they look cool... Vis mer

Informasjon om virksomheten

Skrevet av virksomheten

Eyeglasses Direct is built for people who want quality eyewear without confusing pricing, hidden extras, and high street stress. We make buying glasses simple. Choose a frame you love, add your prescription, pick the lens options that match your lifestyle, and order online in minutes, with clear guidance and support throughout. We focus on what matters most: comfort, clarity, and value. Whether you need everyday prescription glasses, blue light lenses for screen heavy days, or premium varifocals for smooth vision at different distances, we are here to deliver a complete, reliable solution at an affordable price. Our collection is designed around modern styles and practical wearability, with lightweight frames, comfortable fits, and lens choices that suit real life. What makes Eyeglasses Direct different is how straightforward we keep everything. We do not believe in confusing promotions or surprise add ons that appear at checkout. We aim to offer transparent pricing, easy ordering, and consistent quality, supported by a team that genuinely helps customers choose the right fit, size, and lens type the first time. Our customers choose us because they want eyewear that feels good, looks great, and performs day to day, whether it is for work, commuting, driving, studying, or weekend plans. And because we know glasses are essential, we take service seriously: clear communication, dependable order processing, and responsive support if you need help before or after ordering. With Eyeglasses Direct, you get a smooth online experience, modern eyewear options, and pricing that makes sense. Quality glasses delivered direct to you.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

10k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 13 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,5

Alle anmeldelser

(10 219)

73 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

I was really pleased with my varifocal…

I was really pleased with my varifocal glasses. They are excellent and the style suits me.
I also got some varifocal sunglasses but they seem a bit strange in the far distance bit which is off putting when driving. I have a pair I bought a while ago so I will use tgem instead for driving.

17. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic glasses

Fantastic glasses first class I am definitely interested in purchasing all of my glasses in the future well deserved the name low cost glasses fast delivery quality product thank you

29. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

After getting my eye test done at the…

After getting my eye test done at the high street optician, I was shocked at their prices for varifocals. A colleague recommended Low Cost Glasses so I gave them a try. Ordered the Windsor frames with premium varifocal lenses and they arrived within the timeframe promised. The communication throughout was excellent with emails updating me at each stage. The glasses fit perfectly and the vision is crystal clear at all distances. Saved myself over £200 compared to the optician's quote!

12. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing

I must say I wasn't sure of the outcome. They were Great! Got my lovely glasses and everything was perfect. No hidden costs like some when you come to checkout.Quick delivery to. Also amazing discounts couldn't be happier. I really recommend these. I will definitely use them again.

29. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good service

Good service and decent glasses for the price. Just needed a cheap pair of reading glasses and these were ideal.
Quick turn around and glasses seem decent quality for what I needed.

1. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Had been putting off getting new…

Had been putting off getting new glasses due to the cost at my local opticians. Found Low Cost Glasses online and decided to take a chance on their £6 frames. Was honestly quite skeptical about the quality at that price point, but they've exceeded my expectations completely. The Consett frames look stylish, feel sturdy, and my prescription is perfect. Delivery took about 5 days which was reasonable. The case could be sturdier but for the price I paid, I really can't complain at all.

2. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good value great service

They looked at my prescription and recommended a lower cost lens. I bought this pair as a spare but given that I have annual checks I will buy my next pair directly from this company using my prescription.

6. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor size choice and no refund available

Despite using the virtual try on tool (and the glasses looking fine) and the glasses the smallest possible size, they were far too large for me - laughably so.

Low Cost Glasses will however not offer a refund based on fit regardless.

Be careful if you have a somewhat smaller head/face.

12. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til www.lowcostglasses.co.uk

Svar fra www.lowcostglasses.co.uk

Thanks for your feedback, and we're really sorry to hear that the glasses didn't fit as expected.

While we aim to provide as much information as possible—like the virtual try-on tool and detailed measurements—we understand this doesn't always guarantee the right fit. We appreciate you sharing your experience, and we’ll pass your comments along to the team for review.

If you'd like to discuss this further or see if there's anything we can do, please feel free to get in touch with us at customercare@lowcostglasses.co.uk with your order details. We'd be happy to take another look.

Kind regards,
LCG

Vurdert til 1 av 5 stjerner

AVOID - My lenses were fitted into the wrong…

My lenses were fitted into the wrong frames. I was offered 2 options (which I was shocked by); have the correct frames sent to me, and I transfer the lens myself or keep the wrong frames and get a 50% refund. Neither option works for me. I replied saying this, explaining I don't want, or like the wrong frames. Plus both options mean additional costs to fix which they have passed on to me...for their mistake. And it's been radio silence since. I can see another reviewer saying his wrong frames were sorted. I wonder why my issue hasn't been, by the company. I have my thoughts as to why and seeing the other review validates what I'm thinking.

EDIT;
LC got back (since posting this, to which they referred to). I still wasn't offered the option to return the wrong frames to them for correction. I asked why & was advised that their production site is abroad so correction would incur additional costs.
It's very unlikely that it would have not been sent as part of a batch to said facility.
They offered to cover the cost of reglazing at my opticians. I queried why they suggested I bear the cost initially, and was told it's something people could do themselves, at home so no cost. I wouldn't (don't know of anyone who would) refit lenses from 1 frame to another myself. Make it make sense.
I went for the new 2nd option I was offered; get a full refund, keep the wrong frames (which I won't use, it looks tacky on me - the colour). Like every glasses wearer knows, your frames are part of your appearance, you need to be happy with them, how they look etc. Plus I already have a pair with the same prescription.

Anyway I got the 'full' refund with shipping of £5.95 knocked off. Only I didn't technically pay for shipping it was free at the time.

It's clear that there's some customer profiling here when it comes to their approach to rework even when it's their error. The responses I got through out the process was aimed at a toddler (no offence to children), all the feedback I got just didn't stack up.

So my take is still...AVOID, it's a competitive space and there are other online sellers from my experience that will deal with customers in a fair, consistent manner with so much less faff.

And unlike other sellers that include the designer case & cloth when ordering designer frames - LC doesn't, they send them in their generic case

I used LC in 2021, this seems to be a different company/management since then. They aren't physically based in the UK anymore, it's now a US company? Their only contact number is a mobile number, tried calling a few times & it gets diverted. I left a message before my review when I was chasing for a reply.

25. april 2025
Anmeldelse skrevet uten oppfordring

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