- Anmeldelser 10 209

I ordered varifocals and was nervous because they can be tricky. They got it right first time and the transition feels smooth. No dizziness and no distortion, which I’ve had from others before. The frame fits well and feels solid. Excellent for the price.

Received glasses today. Thought I had purchased glasses that phased for sun, but they are varifocal sunglasses. My mistake but.... absolutely perfect fit, struggled with varifocals, these are perfect. Sent a fresh order for clear this time. Awaiting with anticipation. Reviewing against Specsavers versions. Lowcostglasses far superior in design and vision. Price excellent, order fairly easy although second order had to reset password to access my script. Delivery was longer than expected but arrived well packed. For second order paid for quicker delivery. Overall super. Btw messaged customer service who responded quickly. Well worth trying. Out of ten. Have to say ten

Personal replies to queries. Helpful choice of frames in a range of colours and materials. Chosen frames great fit. Email updates.
Value for money. Would recommend.
Especially with fast service postal delivery.

Very very slow delivery, when I chased with customer services I was told they were dispatched but took over another week. Glasses themselves are fine

I am so pleased with my glasses, they fit well and cost literally a fraction of what I usually have to pay. I think that because of the low price I felt quite anxious about the process, thinking that I must have done something wrong for the costs to be so low and the process to have been so easy. Due to that I emailed the company several times and each time I received a prompt and courteous reply. In all it took 2 weeks for my glasses to arrive but this included 2 bank holidays plus they are varifocal and reactive lenses.

Sent them copy of my new prescription, ordered with reactive photochromic but they got me a wrong prescription, confirmed by my optician. I can see better without glasses!! But they refused to replace it. Never more!

Impossible to contact anyone by phone. The web help is useless. I have used this company before with no issues so didn’t need to contact customer services but now I have a problem and have found the ‘chat’ useless and no telephone contact. Will not use again

I have been waiting for weeks for glasses. I ordered these as a spare pair. I ordered a better pair from Specsavers at the same time and thankfully got these within a week. I’ve emailed twice but if you’re in need of glasses urgently don’t order from here, it’s a ridiculous long wait. I will try another “UK” company from now on

They only ggot one star as that was the only way i could add my complaint, the company took my money for a pair of reading and a pair of distance glasses, when i asked where they were, they replied telling me they had made 2 pairs of distance glasses and would i accept them, i replied with no, i wanted a full refund, and they ignored it and asked again, They are none contact company other than emails which they ignore, go elswhere, save the aggrivation.

Ordered a pair of distance glasses, ordering was so easy, I did put the wrong postcode in on the delivery address which was corrected by customer service, but unfortunately it was still incorrect so there was issues with the delivery, but I eventually received my glasses, customer service always replied when I emailed, and the glasses are perfect and make a massive difference just what I needed, I’ve ordered a second pair and put the correct postcode so no issues with delivery next time.

Delivery was a bit delayed, possibly due to situation worldwide. Otherwise, response to enquiries was a bit delayed but accurate.
The quality of frames and glasses is impressive. Will order again in future.

This is my second order and it was just as good as the first. Prescription accuracy is perfect and the frames feel solid. Delivery was on time and packaging was protective. For the price, I don’t think you can beat it. Highly recommended.

Delivery took a month. When I queried I was told they are made in the far east and, at that point the Iran war had started to cause disruption. I had ordered well before the conflict and had no idea they would be coming from the far east.

I will say customer services did respond to my email very quickly.

The glasses have now arrived and I would say the quality is very poor. They are undamaged but feel incredibly flimsy. Nothing like glasses I’ve had in the past from this company. I won’t be ordering again.

Still waiting for my glasses after 14 working days... reply from the customer service is vague at best. Is this a UK company? 2nd class post would be quicker... reading the other reviews makes me doubt I will even get them... I'll update if and when I do.

My glasses never materialised. I sent an email after 2 weeks and was told they were about to be dispatched..still waiting and haven't answered my email asking why they still haven't been dispatched. Thankfully I paid with credit card and their fraud team hopefully will have better luck getting a response from them. UPDATE: They saw my review and finally replied to me and had the audacity to say the "war" had caused the delays..my glasses were meant to be sent two weeks ago.. before the US first strike on Iran..also they're supposed to be a UK business. I was also told they sent several emails and they all bounced back, but strangely the one claiming the "war" was at fault got through. To use a situation such as war where people are dying is lower than a snakes belly..shameful

Just received my ace blue glasses from low cost glasses and they are perfect now I know the size is need for future reference thanks low cost glasses

I was nervous ordering varifocals online, but these turned out brilliant. The transition is smooth and I didn’t get headaches like I have before. The frame is comfortable and doesn’t pinch behind the ears. I also liked that they double-checked my details. Very impressed for the money.

DO NOT BUY FROM HERE!!!!!!
Triple the time the website says they will get delivered to you. Don’t expect them to reply to ANY of your emails! And if you want your prescriptions the wrong way round and no correspondence from them, then buy from here.

I took a chance because the price was low. The quality is genuinely solid and they look great on. Very happy with the overall experience.

I uploaded what I thought were the correct prescriptions for my Mom, but they were wrong, someone from the team contacted me to inform me of the error. I then asked that the order be cancelled and Mom will do a new test, and I'll order another time. This was confirmed, and a refund was promised.

To my shock, they produced the glasses, knowing the prescription was wrong, and sent them anyway. What a terrible company without care. I was informed that the glasses would impair vision and might cause damage, but they expect me to keep them anyway, since I won't get a refund.

Waste of money and time, stay away from this terrible company.