Lorespresso Anmeldelser 

J’avais passé une première commande sur le site le 12 septembre qui a été expédiée soi-disant le jour même. N’ayant aucune nouvelle de ce colis ( les liens de suivi ne fonctionnant pas) j’ai essayé de joindre « l’OR expresso »une dizaine de jours plus tard. Impossible, aucun numéro de téléphone. Le lien dédié au contact par mail ne fonctionnait pas et vous renvoie à une inscription obligatoire à la Newsletter.
Finalement, mon colis est arrivé 15 jours plus tard livré enfin par DPD. Ce n’est pas la première fois que j’ai des problèmes avec cette entreprise de livraison. Je ne commanderais donc plus sur ce site qui l’utilise. D’autant plus qu’il est impossible d’avoir un contact.

#progettotrnd #BackToLOR #IlPiacereèoOro #LORIlPiacereèOro #GiftedbyLOR L'OR Espresso 💝☕☕💝
Si ritorna alla quotidianità e con L'OR ESPRESSO si ritrova l' energia e la grinta post vacanze- decisamente all' Italiana. Il gusto prima di tutto, con diverse varietà.Confezione elegante, capsule in alluminio, caffè cremoso, aromatico e intenso. Un marchio sostenibile.
Da soli o in compagnia il piacere è Oro con L'OR espresso ☕🥰☕💝☕

Il caffè è veramente buono, qualsiasi variante l ho trovata ottima, cremosa e con un sapore veramente intenso e piacevole. La variante che ho preferito è quella più intensa (13), serve a darti la giusta carica soprattutto durante le giornate di lavoro quando ti senti più stanco!
#BackToLOR #IlPiacereèOro
#LORIlPiacereèOro #GiftedbyLOR

Hi, I had placed order that was on offer earlier this month exactly on 12/09/2024
I find myself chasing Lor customer service that really we're not helpful
I have been told that Amazon the one dose the delivery but there is issue there so I have to wait till this get figure out somehow.
I have also asked for refund because I feel maybe is scam but the say I have to wait few days because of the policy

Now thinking this is proper scam from Lor!

Ho provato 3 delle molte miscele di L'OR e provo a recensirle: tutte e tre buone se non ottime!
Colombia: il mio preferito, gusto rotondo e leggermente dolce.
Barista: corposo come quello del bar con lontani sentori di cioccolato.
Ristretto: un caffè forte e intenso, ottimo per il risveglio dei sensi.
Il mio preferito è sicuramente il Colombia.
Ma comunque tutte e tre le miscele le ho trovate buonissime. Scatole curate e cialde compatibili con macchine Nespresso di ottima qualità.

#BackToLOR #IlPiacereèOro #LORIlPiacereèOro #GiftedbyLOR @lorespresso_it

En una semana he tenido incidencias en dos pedidos realizados a l'Or.
El primer pedido lo tuve que anular porque la empresa de transporte decía que estaba entregado después de 2 retrasos según su programa de seguimiento. Con el segundo pedido estamos en las mismas ayer estaba en reparto hoy pone que entregado ayer a las 20:38 y aqui no hay café.
Ya se que es un tema de la empresa de logistica CELERITAS, pero yo no compro a CELERITAS compro a l'Or y son quienes me tienen que dar una solución.
La excusa que ponen en atencion al cliente es que es cosa de la empresa de transportes, que aun estamos en plazos, pero no me dan ninguna solución, y ademas en el seguimiento de pedido pone entregado. No tienen ninguna solución para esto, lo unico que me queda es volver a anular el pedido, y seguir comprando con Nespresso como he hecho durante los ultimos años. Es bastante mas cara pero al menos te entregan los pedido en un máximo de 48 horas y sin incidencias, al menos en mi caso. Con l'Or tres pedidos 2 incidencias sin solución, Como estadisticas de eficacia van muy justitos. Lo unico que les queda para competir con Nespresso a pesar de que el café es bueno es seguir con lo precios bajos, porque como servicio y atención al cliente aun les queda mucho camino que recorrer

L’OR Espresso offre tre varianti di caffè compatibili con
la macchinetta Nespresso . Le confezioni eleganti e classiche . Gusto intenso e speziato.

Ho avuto l'occasione di provare 3 diversi aromi e tutti mi hanno convinto appieno. Ristretto 11, Colombia, Barista 13. In particolar modo Colombia ha un sapore deciso che consiglio davvero a tutti coloro ai quali piace questa caratteristica. #BackToLOR #IlPiacereèOro #LORIlPiacereèOro #GiftedbyLOR @lorespresso_it

La varietà mi piace tanto e e anche il packaging e i colori. Il gusto e’ ottimo

Vele links op de site werken niet. Dan maar zoeken in de FAQ, waar wat je zoekt uiteraard nooit in staat. Geen goed begin. De site voelt als een marketingvehikel om nog snel wat producten te kunnen verkopen zonder enig menselijk contact uiteraard, want dat kost geld. Maar er was een leuke aanbieding, dus ik liet me verleiden...

Bij bestelling voor mijn verjaardag levering in afhaalpunt gevraagd (gezien ze enkel levering de volgende dag aanbieden, wat al irritant is gezien ik de volgende dag niet thuis ben). Binnen het uur krijg ik een mail dat bpost het de volgende dag *thuis* gaat leveren. Wat betekent dat het weer naar het postkantoor gaat wat niet open is op het moment dat ik het kan afhalen.

Leuk ook dat de klantendienst van l'or 'binnen de 24 uur contact zal nemen', maar gezien men de levering al morgen wil doen zal ook dat te laat zijn. Weeral... niet klantgericht.
En waar staat in steen gebeiteld dat sneller altijd beter zou zijn ? Ik heb liever dat de levering gewoon kan gebeuren als ik thuis ben, en toevallig is dat niet morgen.

Is het nu echt zo moeilijk voor grote bedrijven om eens klantgericht beginnen te denken ? Denken ze echt dat deze aankoop mij nu een goed gevoel geeft ?

Nogmaals, ik ben niet tegen het digitaliseren van processen, maar als de mens en klantgerichte aanpak hierdoor verdwijnt, dan helpt het niemand.

Ordered a machine Christmas last year. It's very noisy so impossible to have coffee early hours as will wake the neighbours. Then every month I place a regular order of xxls, and every month the website checkout process gets slower and slower. Today it took half an hour to finally reach the payment screen. After logging out and back again 3 times. It's unacceptably slow. Time to find a better supplier. Or just get a better machine.

Nous sommes clients depuis de nombreuses années et comme souvent nous avons procédé à une commande qui nous ne a jamais été livrée.
12 jours après notre commande, nous avons téléphoné à l'or expresso qui nous a répondu que c'était de la faute du transporteur et que eux n'ont rien à voir. Nous renvoyer notre commande par exemple mais il faut croire que leur exigence commercial envers leurs clients membre vaut ma note de 0.
Du coup nous avons acheté notre café ailleurs.

I had a machine delivered to the wrong address, the courier's photo proved that. I contacted L'Or who were near to useless. They said all they can do, is refund me, which will take 5 working days to get to me! I can then order another machine (payment taken immediately)
They did not seem concerned with of the problem, and wouldn't get in touch with the couriers. I asked for someone further up the ladder and they refused, saying they can put a request in for a call back. Call back never happened! I have reordered but I have reordered a Nespresso machine.

J'ai commandé une or barista bleu sublime, Je l'ai reçu rapidement, De plus il y avait une belle promotion avec plein de café offert. J'ai été déjà satisfait car avant j'avais l'or barista noir basic. Elles fonctionnent toujours après plusieurs années d'utilisation. Seul Petit soucis, C'est qu'il faut le regarder une vidéo sur YouTube pour comprendre le fonctionnement detartrage.

Ordered a bunch of pods unbeknown to me they have a 3rd party company on Australia. Order confirmed (remember the word confirmed). After they confirmed, some items are out of stock, do I want a replacement. Hang on, it was confirmed! I give them an alternative which they advise they have plenty of stock in. Now apparently their Terms & Conditions state a 3- 5 working days before they ship. So you send an email after this time, where's my goods. Oh so sorry we had to wait for a shipment. Hang on, didn't you confirm my order and have plenty of stock? So sorry, it will be dispatched no later than Tuesday. We'll guess what, Tuesday comes and goes and still not dispatched. You send another email saying I want a refund. No sorry, can't do that once the order is confirmed. Its Australia Posts fault. Hang on, you are confirming non existent stock and going against your own Terms and Conditions and Auspost haven't even got it because you can't provide a tracking number. Lodge a chargeback with my card company and tah dah, goods dispatched. Fancy that!
Never again.

Love the machine....had a few difrent makes of coffee machines over the years and this is the best I've had....good price and a wide range of compatible pods that fit it...even lidals has 20 pods for a few quid in a few difrent flavors...its just quick and easy to use....Ime shocked about the bad reviews to be honest ....the dealings I have had with the after sales and customer care as been easy and strait forward and in a timely manor....can't fault them at all

Absolutely the worst online shopping experience I've ever had. Not only is the website and it's links an appalling failure, the customer service is dreadful, and they have my money whilst I don't have my goods - isn't that theft?. I made a simple order of 3 coffee-pod packs on the 24th June 2024. By 27th - the day of the expected delivery - the Amazon Shipping tracking stopped updating - and remains so. I contacted L'Or Customer Relations on the 28th and was told to wait until the Monday (1st July). On the Monday I was told again to wait another 48 hours. I have contacted them again, including a message to Jacob Douwe Egbert Professional department (because the consumer portal refused to forward my message saying Bad Gateway!) but there has been no reply. My paid-for goods are in limbo, L'Or have made no effort (as far as I am aware) to get the item to me, and I am sitting here out of pocket. If you want to be treated as an unimportant customer then, go ahead, buy from L'Or: you won't be disappointed. Aside from taking legal action I am out of options.

Machine en panne mais SAV injoignable (Facebook, contact en ligne). J'ai envoyé des mails mais sans retour.
Garantie légale 2 ans pour la machine n'est pas respectée.

Sto provando 3 varietà di caffè L'OR in cialde compatibili per macchina nespresso (barista, ristretto e forza). La cialda è in alluminio e quindi mantiene l'aroma, per non parlare della packaging molto d'effetto. Apprezzo molto anche l'attenzione verso la sostenibilità nella produzione dei loro prodotti. I caffè sono aromatici e da una grande intensita' proprio come piace a me... Lo comprerei e soprattutto lo consiglio perché veramente merita di essere provato

Esperienza leggermente migliorata rispetto alla precedente.
Ho avuto la possibilità di provare la qualità Barista (13) che non mi è dispiaciuta. Le altre, nello specifico il Ristretto (11) ed il Sontuoso (8), invece, non mi hanno convito