Lorespresso Anmeldelser 

Commande effectuée le 07/01/2025, reçus le 10/01, sauf que à l'ouverture du colis, il manque des articles pourtant facturés et encaissés, j'envoie un message dans la prise de contact avec une photo du colis, j'attends quelques jours, toujours pas de réponse, je les appelle et la je tombe sur un conseillé qui me répond qu'effectivement il y avait une rupture de stock (prévenir le client doit être en option) et que j'ai été remboursé, hors ce n'est pas le cas et toujours pas de remboursement en vue, l'or doit bien se porter en facturant et encaissant des produits qu'il n'envoie pas

I purchased the machine and some capsules early Nov and it took at least 2 weeks before they said they shipped it. Another 2 weeks and I still hadn’t received it. Stupidly, I ordered more coffee capsules and it’s been 3 weeks and I haven’t heard from them. I have tried contacting them. It’s impossible to get through on the phone and I got nothing so far from my email. I like the way the coffee tastes and that’s why I gave 2 stars. The company is horrible though. At least I can use other branded capsules in their machine.

Having read some of the reviews I was a little uneasy about ordering from L’or but can honestly not fault them on communication & delivery of our large order of coffee pods. Arrived promptly & able to track the whole way. Thank you!

LES numéros DE TEL NE fonctionnent PAS

Very disappointed with the customer service from L'OR

Purchased a bundle which originally I was very happy about but unfortunately made a small error on the bundle and forgot to add a small item which is part of a slightly larger bundle.
Instead of paying the difference and having the only item sent out. I was advised they cannot help and to purchase the item at the full price instead.
Now having to arrange for the whole package to be returned. Instead of re-ordering the package, I will now be looking at other coffee makers due to the hassel its caused.

Customer service was terrible and there is no logic behind the business thinking. Unnecessary logistical costs, and you now went from having a happy customer to a lost customer.

Placed an order on 1st December, I was sent incorrect tracking information and my order did not arrive. I called customer services a number of times, it took a very long time to get through to speak to anyone and when I eventually did they asked me to wait for another week to see if the order arrived. Eventually after more conversations with customer service it was determined the package had been lost and all that could be offered was a refund. Refund received however the overall experience was poor and I would not recommend.

Awful company! They stated 6 tins on their website but they only to send one tin out. I then contacted them to ask where the others where and they said it was a mistake on their website and have been very rude via email and phone. Avoid at all costs!

Buonissimo, gusto deciso e aroma molto buono!

Très belle expérience. Surtout L'or Barista très bon prix.

Too many of the reviews on here are about the ordering/buying process, not the machine itself or how it performs. I'm sure it's performing to spec, and I would probably give it 5 stars for that. However, the documentation is poor - the usual 24 languages of unreadable T&Cs, plus a scant few pages of non-verbal diagrams designed to apply to all languages. Unfortunately it's impenetrable - you are on your own trying to work out how to use it. It really needs a WRITTEN manual. What is the L'Or system, and why does it have 2 sizes of capsule? When do you press which buttons? Does it automatically dispense 2x the amount of water for the larger capsules or do you press it twice? etc etc. A plague on these multi-language devices that come with no proper written instructions and are impossible to understand without training! However, after some browsing I found a couple of YouTube videos online that seem to answer my questions. I upgraded my initial 3 stars to 4 stars, seems a good product, but I shouldn't have had to hunt for instructions.

Ottime capsule per il caffè. Provate diverse tipologie, gusto intenso e morbido, soprattutto per me che bevo il caffè amaro; ho provato anche la varietà al caramello, ottima per una merenda golosa oppure anche aggiunto al latte della mattina. Confezione in alluminio, sono solita svuotare il caffè nel caffè dell'umido, le capsule invece le riciclo con l'alluminio. Ideali anche per realizzare decorazioni e lavoretti per dare sfogo alla propria creatività

Il Caffè L'OR Espresso si distingue per la qualità premium delle sue miscele e per la cura con cui ogni capsula è progettata per offrire un’esperienza unica. Si tratta di un caffè che punta all’eccellenza sia per il gusto che per l’aroma, rendendolo una scelta ideale per gli amanti del caffè più esigenti.

impossible de payer avec remise appliqué de 25% essai paypal fonctionne pas change pour cb apres paiement validé remise est passe a 20%

Ordered a coffee machine and capsules on November 16th and still not received anything. Last email from them was 19th November.
Emailed twice and called to be told they're so busy that emails are not being read.
Terrible customer service. Avoid at all costs.

Ordered machine and pods on Monday, noticed the charge was in pending status for 5 days, attempted to call them for 3 days with no success, emailed them 2 days in row with no success. Went to go and cancel order simply due to POOR/NO customer service and system does not allow for you to cancel.

I purchased 200 coffee capsules with a 30% discount code. It should have cost £45.50, but £48.75 was taken from my bank. There was no answer on the customer service line, and the online contact form doesn't exist on their website. I won't be using them again!

Ho provato 3 tipi diversi: barista, ristretto e forza.
ll caffè è super cremoso e intenso, ho fatte provare anche ad amici e sono rimasti molto soddisfatti!

#LORIlPiacereèOro #GiftedByLOR
@lorespresso_it

Delivered within 4 days of purchase date. Excellent value with the free 100 pods. Highly recommend 💜

One of the worst customer experiences I've ever had, back order due to holidays left me unanswered for over a week, I ordered a box of coffee to go with the machine a day after I ordered the machine itself got the coffee but the machine never came and wasn't until a week later the told me there was a influx on packages and it'd be shipped by the end of this weekend, nope just canceled without notice and left with a box of coffee not compatible with anything else. DO NOT BUY FROM HERE!!

Every time the expiry date is in a few months on the capsules . I buy 10 packs from them and I am supposed to drink them all within a couple of months???. That’s the response of their customer services team. Drink them quick. Wow. T