The Lettings Hub Anmeldelser 

Phoned this morning because I was having issues viewing a document that I needed to sign. Got through to James what an absolute legend, room the stress out of the situation for me by sorting my issues on the phone whilst talking me through it. There should be alot more people like James what an asset to your company. Thankyou James for all your help this morning and I hope someone passes this on to you.

Thank you Jamie Dublin for your help. Brilliant service, listened to what I said and acted upon it. Five stars for you.

Easy to speak too, you can check at what point your application is, and they email if there is a change in your stage. Quick responses to questions via email, polite staff, process went through quickly

Lovely service from Liam at The Lettings Hub. He was very friendly and helpful.

I cancelled my rental application in favour of purchasing rather than renting.

The lettings hub have refused to delete my personal data after I withdrew, and now are ignoring my legal requests for a SAR and for my information to be removed from their systems. This is against GDPR and they have no legal right to retain my data especially as I have never rented property previously nor will I in the future.
Quite questionable actions, I do not trust companies who retain information with no legal grounds. I wonder who this information is bring shared with if they think they can ignore these requests. Legal action pending!
Delete my data now!

Jake was really friendly, helpful and professional

I have dealt with Jake on several occasions and not only is he always upbeat and enthusiastic, but he takes his time to look through cases and advise of the best resolution.

A shout out to TATIANA!!
She is forever helping me and always support to the best of her abilities. Always goes the extra mile but also explains clearly and updates me thoroughly.

I spoke to a lovely man named Liam who was able to sort out my enquiry straight away. I can confirm due to Liam’s help this has made the process a lot smoother and I could not thank him enough😊

Excellent experience.i have spoken to Olivia,Jake, and Sarah today and all three are absolute stars

Olivia should be given sainthood.
Thank very much all three of you.

Jake was such a good help!!!

Liam at lettings hub was brilliant with helping us, he was so helpful, patient, and made the whole process less stressful! He made sure all our documents were submitted and gone through as quick as possible. Thank you so much Liam!

Liam was an absolute pleasure to work with. I called the LETTINGS hub multiple times and Liam was kind enough to take the time and finish the reference process on call and submit the necessary docs to the agents. He was kind, thoughtful and spoke in a very concise and efficient manner. I’m very grateful for his efforts.

Thank you Liam!!

A big shout out for Liam!(5stars)
He was helpful,knowledge and got my referencing through speedily while i was still on the phone.
The form seems simple enough to follow until you go wrong then I couldn't sort it myself.
Later i called again regarding another issue but the other guy(i didn't catch his name) gave me the wrong information,and its still not sorted yet.

The application process with The Lettings Hub is far too invasive. They demand huge amounts of personal and financial information, far beyond what should be reasonably required. It feels more like data harvesting than a tenancy check.

Worse still, once you’ve finished using their service, they refuse to remove your personal data when requested. Under UK GDPR you have the right to erasure, yet they choose to hold on to your information instead of respecting your privacy.

If you value your data and privacy, be very cautious about dealing with this company.

Liam has always been super helpful & quick to respond to reference requests! Very professional company- would recommend to landlords & agents.

If I'd been asked to do this review the same day morning I first contacted this company it would have been 1* review or even none. The software or database or whatever they use is crap!. The other girl I spoke to in the morning trying to resolve my issues was also the pits. She was unhelpful, uninterested, reactive to anything I said and a waste of space. There are many more people more deserving of her job and she should be finding that out. Fortunately I tried again in the evening when home from work and in front of my laptop - and this time I got Jessica and she is the ONLY reason I'm writing this review and its for her only that there are any stars at all.

Jessica was wonderful. She understood I was tired, fed up, exasperated with the useless technology that wasn't working and form that I was unable to amend and she put it all right. She deserves 6 stars. The other girl deserves a P45. Jessica should be training others and rewarded for it.

I'm still not completely finished with this company since I am renting through an estate agent that use them, but lets just say, if I hadn't had Jessica not only would I probably have torn up the whole deal but also would have refused to work with any of the companies involved again so lets hope it is now plain and smooth sailing because if its not like the other 1* reviewers I too will be putting in a formal complaint.

Thank you Jessica for being such a superstar. You are an asset to your company and you will go far in your career.

The Letting Hub´s unreasonably strict and invasive criteria for Guarantors are damaging the reputation of the estate agents and the interests of landlords, who stand to lose rental income. In a live situation I am involved in, a second potential Guarantor finds the TLH´s procedure so invasive and over the top that he is considering pulling out. The landlord now stands to lose a high-quality renter and months of income. A completely avoidable situation.

So I have a landlord rent protection insurance policy with The Lettings Hub. I am trying to make a claim and it is the most broken, disfunctional system I have ever witnessed. I called the claims line number (0344 840 6345) displayed on the policy documents. The first caller advised me to write to TLHCLAIMS at legalprotectiongroup to request a claim form. I did this but after two or three days, nothing was received. I called the claims line again and this time, I provided all the details of my claim; I was advised someone would call me back that afternoon. No call back was receieved. So after another two days, I recalled the claims line. This time I was put through a company called Outworx. A representative( name: Likhona) went through all my information again but this time asking for the claims reference ???? I told this rep I don't have a reference, I thought she was registering the claim and was going to provide me with the reference. How wrong I was!! Once again I was advised to call the claims line. Losing the will to live, I again called the claims line. This time I spoke with Megan. She again took all my information and advised me that Castara Law woud call me back within two to four hours. She kindly said if I didn't get the call, I should call her back and ask for her personally to deal. Wait for it!!! No call back was received. So once again I called the claims line ... guess what ??? Megan is on another call and can't deal with me. So now I have to go through everything again, this time with Aaron who informs me he works for Devon Based Solutions Claims. He tells me my information will be sent to somebody to raise the claim. How can I trust anything these people tell. I took my policy out with The Lettings Hub but during this episode I have dealt with Legal Protection Group, Outworx, Castara Law and now Devon Based Solutions. It's approaching a week since my first call and still no claim has been registered. I'm not sure how this will develop but I'm beginning to think I have been scammed. I paid up front for my policy, big mistake. It expires in October 25 and I will not renew with The Lettings Hub. Avoid at all cost.

Jake is so helpful with the process start to finish!