The Lettings Hub Anmeldelser 

Liam was so helpful and has put my mind to rest.

Liam needs a pay rise!

Glen Bryant a true gentleman helped me so much with understanding and respect

Completely incompetent. Ask for more and more information, much of it non-sensical.

They missold an energy supplier (Bunch) deal to me and months on I am still dealing with them as they are not cancelling my contract. I am in the process of starting the process to go through the claims court to get my money back!

After long delays with my RLP insurance claim and repeated frustration with the property management company—whose handling of the matter has been deeply unsatisfactory—I contacted Lettings Hub and spoke with Glenn Bryant. He provided clear information, acted promptly, and even reached out to the management company on my behalf. The difference in customer service was remarkable. I truly appreciate his understanding, professionalism and support.

Stacey is top, very patient and understanding.

I would give zero stars if I could.
Failed to collect the premium despite having funds in the account and automatically added an admin charge. I disputed this and someone came back to confirm it would be sorted. They then attempted again with the admin charge they said would not be applied. I don't know any company that move so quickly to add charges. They are now threatening further action as this has all taken place outside of the 'cooling off period'. Had I known inside the cooling period that they were incompetent I would have told them to stick their policy. Do NOT buy insurance through these clowns.

We have recently started using Rent and Legal Insurance through The Lettings Hub and the process has been super easy. The team at The Lettings Hub, particularly Daisy, Sam and Lee have been super helpful and patient with all the queries we had.

I would highly recommend the product to anyone who is looking for a Rent and Legal Protection Insurance.

I recently relocated to Toronto and used this service to set up my renter’s insurance. It was quick, affordable, and the team guided me through everything. The discounts and moving tips they offered made the entire process stress-free. Highly recommend for any new tenants!

I have just started my new lettings company and read about the service the Lettings Hub provide and thought this was perfect for me. I was assigned to Sam Parker who is the Client Onboarding Executive to talk me though the process. I still currently work full time on my current job while I am getting up and running and Sam has worked around me and been so accommodating. She is amazing at her job, She is professional, understanding, approachable and so upbeat even when she has already explained something to me several times! Such an asset to the company.

Submitted all info on 16th July for a tenancy start date of the 1st August - lettings hub did not start to action until 30th July causing a delay to the tenancy start date.. HR in work had to respond three times before they took 5 days to check their response.. They have open banking, 3 months of payslips, have spoken to my current letting agent and landlord and are now asking for a further 6 months worth or bank statement ‘to see if I’ve paid rent’ and, if you try to call these people there is at least a 45 minute wait to speak to anyone.. Delay after delay and terrible comms..

In response to the lettings hub response - forms were submitted on the 16th, when I chased on the 28th, I finally managed to get through following a 45 minute wait and was told that a problem with your systems prevented the form going through on the 16th - why does your reply not reference your computer problems and try to make out that I did not submit the form..? Or are you saying that your rep was lying to me..?
Also, you told me over the phone that you were chasing HR in my work as you lost the password for the form they sent you and now you’re saying that they did not need to respond to you 3 times..?? Are you liars are just completely incompetent..??

I contacted the Lettings Hub team and had the pleasure of speaking to Sam Parker for help. She was so reassuring and prompt with her response and her guidance was incredibly helpful. She answered all my many questions so clearly and was so wonderful with her explanations. She definitely went the extra mile to help me with my problem and it really made my day! Thank you so much, I greatly appreciate it!

Well...website has a number for landlords, when you go through its their insurance dept and they cant put you through to the landlords dept. When you login to your account there are no options to submit any further requests for TA screening, just says KYC'ing me for 3 weeks now! ongoing. Submitted screening requests nearly 3 weeks ago, have heard nothing back at all!

Absolute terrible customer service terrible process you have to go through and so inept

Liam is an absolute STAR! dealing with a complex situation he was attentive and responsive to our need. Massive thank you!

Millie is incredibly helpful and clearly knows the system inside out. Every time I have phoned and pressed option 2 she handles things efficiently and with a great attitude. It’s such a relief dealing with someone so knowledgable and easy to communicate. A real asset to your team!

Had a query that was difficult to sort out, spoke to several operators all who were very helpful but couldn’t seem to pin down the issue, spoke to a member of staff today called Stacey, who went the extra mile and did some digging and figured it out straight away and progressed my application, couldn’t be more thankful! Excellent bit of customer care!

Liam was welcoming, reassuring and easy to talk to: First he listened carefully and ensured he understood my query. Next he moved swiftly and professionally to provide me with answers and effective resolution.
I had a most pleasant conversational exchange.

Found the process a bit lengthy in that I was asked a number of times to send documents through that I had already sent through, but got there in the end. Have to say a big thank you to Liam. He was polite, helpful & actually helped me in the final process. Superb customer service Liam

LANDLORDS DO NOT USE THIS!!!!
I would give less than 1 star if I could. The website is absolutely trash. I had to use it across 3 different devices just so I could get it to work. They wanted far too much personal data (everything short of a kidney) and their data handling policy is extremely poor, they admit to giving your data to 3rd parties that are outside UK and EU jurisdiction where GDPR and our privacy laws are different. Along with this you are unable to submit the application UNLESS you tick the box allowing them to sell your data? No way of opting out besides sending a GDPR article 17 notice to dataprotection @lettingshub.co.uk asking them to delete your data. If you're a landlord of estate agents I would avoid this website like the plague as it makes you look incompetent and unprofessional if you use this.