The Lettings Hub Anmeldelser 2 290

Would give zero stars if I could! The Lettings Hub were employed by an agent who was managing the letting of a property to a friend. I was asked to be a rent guarantor so had the extreme misfortune of having to deal with this company. They start from a position of assuming everyone is dishonest, which feels spiteful, unfair and unnecessary. Despite me being a homeowner, holding a near perfect credit file and signing a binding guarantee agreement, they nevertheless sought endless financial information from me. In what seemed like a never ending and tortuous process, their staff had no idea why they were asking for information, gave me conflicting advice on what they required and kept assuring me all was OK whilst relaying a completely different message to the agent (their client). The level of incompetence was eye watering and led to huge personal stress for the tenant involved. I would never use an agent who employ these clowns. I don't think it is co-incidental that the Lettings Hub sell a guarantor service whilst making the process for real guarantors overwhelmingly difficult and frustrating. What a farce. Steer well clear if you can!

I had a really positive experience with The Lettings Hub. The whole process was smooth, and the team were friendly, professional, and easy to deal with.

They made what could have been quite a stressful situation feel simple and well organised. Any questions I had were answered quickly, and I always felt supported throughout. It honestly made my property search much easier.

I’d definitely recommend them to anyone looking for a reliable and efficient service.

Form filling
A extremely helpful lady named Lorna guided me through answering some of the questions for theapplication, her knowledge made it so easy for me to understand and as a result I managed to successfully rent the property in question I can’t thank Lorna enough
Kind regards, Tony

They don't even deserve one star.

My partner and I went for a property having looked at our finances and being aware of exactly what we could and couldn't afford. Unfortunately the lettings agent Haart use these cowboys for their referencing checks. Lettings Hub are so much worser than a nightmare. They failed my partner for some CCJs she wasn't aware of but were happy to proceed with me due to my wage. This is where Lettings Hub decided to be snakey. It came back that I couldn't afford the property due to being on sick pay for 2 months even though I pay into a insurance policy so my wage stays at full rate. I contacted lettings hub and informed them of this and even offered them access to the bank account the insurance payout goes into but was flat out told "No, there is nothing we can do as we work on a metrics." At this point Haart had also received 15 months worth of my payslips and I had explained to them about pay increases and yearly wage rises I get through my employment. Strangely after this conversation they allowed my application to proceeded to step 5 on Lettings Hub which is labelled Get Ready To Move. I made contact with Haart who contacted Lettings Hub who then decided they wanted access to the bank. I am due to return to work at the end of the month but apparently I can't prove that according to the Lettings Hub agent I spoke to. Lettings Hub decided they wanted documents magically pulled out of thin air and decided what I can and can't afford... didn't realise they were my accountants. We have now been told we cannot move into the property whilst the lettings hub show us as on step 5 get ready to move, the property has now been relisted at a reduced price which is a kick in the teeth. You'd get more joy and less stress by smashing your head off a wall.

Their customer service is majorly lacking and virtually non existent. Wasn’t impressed or helped by any of their staff. Application process is convoluted and pointless and their solution to all of this? Still show us that we can move in but have told the letting agent we can’t.

Never ever again! The next time I move if they’re using lettings hub I’ll find a tent! The most horrendous experience I’ve ever had moving!

I am technically very competent and have moved house several times in the last decade where I've been asked to complete online referencing checks. LettingsHub has to be the most frustrating platform I've ever been asked to use.

I've been sent constant reminders to complete my details, even when I've chosen to "save for later" and set the reminder to "two days from now". Once I had my documents and details gathered, I had to complete and submit all of my details four times because it kept deleting documents I'd uploaded and sections I had completed. It was slow, laggy and overall a frustrating user experience.

For such an important process with such personal and sensitive information I'd expect better. If you are an agency considering using this platform, my advice would be don't.

*Update 17/04/26* I've also unsubscribed several times from their marking emails for their move support service and am still getting repeated emails which is both a nuisance and a breach of GDPR regulations.

Currently undergoing reference process and it’s been one of the most stressful experiences we have ever had in our 20 years of renting properties. If you are self employed good luck! My husband shared his open banking with them ( not sufficient for some reason even though is shows all payments in and out for 12 months. He was asked to provide an accountant letter but once they had it was told it wasn’t sufficient. We ended up sending most recent tax return and 6 months of bank statements and still not sure whether that’s good enough. My husband feels he has proved his earnings in so many different ways yet they keep asking for more. We’ve never known anything like it. Equally the staff who answer the phone seemed thoroughly bored and not keen to help.
Still no update and it’s been over a week now and no indication on how much longer it will be.

I spoke to Stacey and she helped me with the struggle I had with my application. Thanks for getting me my dream home

I called their customer service as I needed help with the tenancy application and Lizzy was the one who helped me through it. She was very patient and helpful and really did her best to help me figure out what was wrong until everything went fine.

As a ceo and owner of a group of multi million £ companies, I find it incredulous that the lettings hub allow staff (on considerably smaller salary than me) to use their wage slips for a reference, but as the company owner not myself. They need access to my private bank accounts and any tax filings I have made which are not publicly available. Apparently because I own this multi million £ company I can fudge my wageslips although we out source our payroll to Bright HR. It is easier to get a house to rent with universal credit than be a business person with a multi million £ company and get a house. Absolutely shocking. Even the company turnover which was shared ia a huge amount. They actually want open banking access to my personal bank account. That has nothing to do with affordability. FUNNILY ENOUGH THEY PROVIDE A PROFFESSIONAL GUARANTOR SERVICE. WHICH PUTS THEM IN CLEAR BREACH OF IMPARTIALITY CHECKS. ESTATE AGENTS ARE OFFERED A £100 FEE TO RECOMMEND THE LETTINGS HUB GUARANTOR SERVICE, this clearly puts a financial benefit for you to FAIL referencing, often at the end of a stressful period when you are vulnerable due to the whole situation. Also the fact we own property with zero mortgage or debt (paid direct with savings and returning 11% PA) and sitting tenants is not proof of affordability or savings?? Our savings running into £250k are sat in that house. Oh and they dont accept crypto as savings. It has to be in a bank account. Absolute nonsense. Apparently qualifications for an accountant are not earned at university or post grad but are according to the lettings hub. A website. Try asking the accountant what their qualifications are. Because last time I looked a website isnt one of them shocking. Absolutely shocking. Having over £46k in an accessible bitcoin and crypto portfolio isnt proof of minimum £5k in savings in 2026. AVOID ANYTHING TO DO WITH THE LETTINGS HUB

Avoid at all cost..
never seen anything like this before,
The amount of nonsense, misleading and confusion is astonishing!
Application process seems very easy until the point when employees step in. If you apply as a tenant get your email and whatsapp ready to be bombarded with a load of absolutely ridiculous requests and adverts of third party companies trying to sell you something.
It is absolutely doesn’t matter how high is your income/credit score/references, they will find a way to ignore everything you provide and demand something that doesn’t even exist and doesn’t make any sense!

Sarah was this lovely person who helps me out with portal issues and in few minutes I had everything sorted by her. Thank You very much to take off stress from me .

I received exceptional service. The staff were knowledgeable and friendly, especially Tatiana.
Thank you

Supported me getting my references done, lovely!

I needed to get a tenant reference urgently for an outstanding tenant that had been failed as the other Online site didn't recognise paper statements as valid. Orlando Dennis was incredible and ensured the referencing was done almost within hours - all the staff were incredibly helpful , no Landlord or agent could ask for more. Well done you guys big Thanks

I had an absolute pleasure dealing Jessica how thoroughly went through the demo with me and within minutes of joining the call got me join The Letting Hub for my business! Platform is super user friendly and assist clients on their journey, from start the communication and guidance has been phenomenal. Highly recommend!

Lizzy was lovely very helpfull curtious and sorted my questions i had and nothing was to much trouble ...knows a lot about her job put my mind at rest xxx

Agent was very patient in helping me navigate how to fill the letting agreement.

Thank you for easing the process

Sarah Wayman has been incredibly helpful in some difficult cases with the referencing process. Thank you, Sarah! - Elliot (Move South Ltd)

Husane was the most attentive person to help me. Knowledgeable efficient and a pleasure to deal with him. 3 cheers for Husane.