The Lettings Hub Anmeldelser 

Great onboarding service from Sam & Daisy after using many platforms over the years the customer service and patience from these ladies was exceptional thank you

Can I give zero stars?

This company is unbelievably incompetent. They repeatedly asked for documents and, when we provided them, insisted they didn’t need them—then later claimed they never received anything. We provided payslips, employment contracts, and references, yet they still marked one of my housemates as having zero income simply because he didn’t want to hand over open banking access and works for a family business (apparently that’s now a conflict of interest?). It feels blatantly unfair.

The whole process is chaotic and makes no sense. As renters and for landlords, it’s unacceptable. They reject perfectly good applicants, sending properties back on the market for no reason—wasting everyone’s time and money.

The worst part? Being told we “can’t afford the rent” only because they wrongly decided someone earns nothing. And their solution?
“You need a guarantor. Or… we can be your guarantor — for thousands of pounds.”
It comes across like a system designed to fail people and then profit from it.

Their approach is rude, inconsistent, and frankly discriminatory.

The level of financial intrusion they expect from guarantors is so extreme that it’s embarrassing to even consider asking someone.

No one should be put through this.

This company needs to be investigated. No letting agent should be using them. If you have any alternative to using The Lettings Hub, take it — they make an already difficult renting process needlessly stressful, humiliating, and completely inefficient.

Dear Haart,

I would like to extend my sincere gratitude to Vanessa and the gentleman who assisted me with my insurance (my apologies for forgetting his name). Both of you have been exceptionally helpful, patient, and kind throughout this process.
Thank you for all the effort and dedication you put into helping us secure this property. It certainly wasn’t an easy journey, but your hard work made it possible. I am truly grateful for everything you’ve done.

Kind Regards,
Daisy and Peter Voicu

Tom was incredibly helpful and explained everything very clearly, he also answered all my questions. Impeccable service. Would definitely recommend!

Dear Sir/Madam,

I am writing to make a formal complaint regarding the way my application for the property at 26 Heron Street has been handled by Martin & Co and Letting Hub.

Throughout this process, I have experienced significant stress and frustration due to poor communication, lack of support, and repeated failures to respond to my requests. Despite providing all required information and doing everything asked of me promptly, I feel that my application has not been managed fairly or efficiently.

On multiple occasions, I have requested call-backs, yet I have not received a single returned call. Instead, I have repeatedly been forced to contact your teams myself, only to be directed from one person to another and asked to resend information that I have already provided. This has created unnecessary delays and distress, and it is simply not acceptable.

I believe I have fulfilled every requirement asked of me, and there is nothing further I can offer to support my application. The lack of proactive communication, accountability, and customer care has left me feeling ignored and unsupported during what is already a stressful time.

I kindly request that this complaint is acknowledged in writing and that my case is reviewed urgently. I also expect clear communication and prompt updates going forward, including a resolution regarding my application for 26 Heron Street.

Thank you for your attention to this matter. I look forward to your prompt response.

You know who I am I expect a response

Liam is a legend! Give this man his well deserved promotion as he is so polite, efficient and knowledgeable!

I was made to buy a tenants home insurance policy by Haart, the letting agents who work with The Lettings Hub (I bet Haart are receiving a big commission for every insurance policy). Haart said it was a compulsory clause in the tenancy agreement, which is simply not true. I only went along with this as I needed to move pretty quickly but I find this very underhand and unfair.

My experience with the letting hub has been made seamless by Sarah Wayman, i can honestly say she is an absolute credit to the team. She will always go above any beyond of any of my many requests and will always complete this with haste! I couldn't recommend her more!

There was no help here at all. As soon as I supplied all the documents it was more and more they wanted. They might be suitable for British or local referencing but for international clients lettingshub is useless and an absolute hassle to deal with.

Our very helpful Client Relationship Manager, Kim, is always on hand to resolve any issues quickly and ensure that the referencing process goes smoothly for our applicant. Thanks for your assistance Kim!

Excellent help and friendly advice.

I am a Landlord which a 40+ holding The Letting Hub contacted me, stating they had resently contacted me and as I still not replied they were now reminding me. Well that is untrue and following a quick check and phone call to them they confirmed they had never contacted me before so their email was factual incorrect. Told the agent the tenant they enquired was about had been a great tenant and I would rent to the tenant again if asked then the agent keept asking adfitional question which had no ref to the email. I had told them what I as a landlord would require to know and thsts it. The letting has then keept emailing me and to the appkicant I have declined to provide a ref which a 2nd lie will not deal with this company.

Not really a helpful place my bathroom floor has developed mould as well as my roof top which was leaving and left an unpleasant yellow lines.No matter how many times I have complained to my agent no one has attended to me leaving me to eventually give up

Where to start?

The website requires endless information. And we had to write out everything twice for my wife and I, even though a lot of our details (address history etc.) are the same.

The website is glitchy and clunky. For example, the Live Chat function never worked.

Their responses to my messages were automated and made no sense.

They were even sending me emails that didn't correspond with reality - telling me to sort my WiFi and bills for the new property before our tenancy was confirmed.

When I reached out to them, here were the results: they didn't respond at all to my first email. They responded with an automated AI message (at 5:30am) to my second email - and it made no sense. When I phoned them to complain about the fact they were telling us the tenancy was confirmed even though it wasn't, which nearly scuppered our life plans, they were not close to apologetic. They admitted they were "basically just trying to sell me stuff".

Trying to keep up with Lettings Hub, as well the Estate Agent and landlord, was nearly impossible. They didn't even agree on what was going on (but the Lettings Hub still insisted on sending me ill-informed emails about where they thought our application was at). Why do we need THREE different parties to finalise one rental agreement? The world is going mad.

The process was overly long, overly complicated and all in all, very frustrating.

Ella was friendly, personable, very helpful and professional.

Completed an application with this company as Haart the local agent mandated this. Within weeks of going through the process I was a victim of identity theft attempts. The only people that knew sensitive information such as the DOB and the new address were the Lettings Hub. These attempts must be connected with an individual at the Lettings Hub as the new address and sensitive information was not shared with any other business when the attempts started.

Went through the complaints process with this company and it was simply a generic response. Be very careful what information you give this organisation.

Update: Following subject access requests raised with the providers of the fraudulent accounts information that was submitted to the Lettings Hub has been discovered. This has been reported to Cambridgeshire Police and Action Fraud for investigation. The Lettings Hub has also ignored a subject access request sent to the data protection email address for a similar request to be raised.

As I refused to give this company access to my banking transactions for the last 12 months, Information that has absolutely no relevance to whether I could afford to act as guarantor for my son, we then proceeded into a protracted and pointless set of demands for further information. I could have obtained a mortgage and bought the place with the information provided. However it was not good enough for these clowns. Thankfully the landlord was a reasonable person and we have resolved the issue directly.

Edit ...

I provided the details of our accountant so that you could ask for the report that you wanted, please don't make it out as if I was being unhelpful. You don't need the level of personal data that you requested, also I am still waiting for my GDPR deletion request to be responded to.

What the? If someone not employed more than 12 months, they won't pass your referencing? Where are they supposed to live to work for 12 months??? Unnecessary excessive information harvesting company!!!. I will skip the proposed landlord and move over to another bcos of this company!!

Query resolved effectively and efficiently

Good conversation, always answer the concerns.