My purchase was delivered very quickly. During the build I requested a couple of parts and Amy was very quick to reply that they would send them out ASAP. This company was a pleasure to deal with, cus... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Moc please very well, clamping power super, color and building instructions good. Unfortunately, stickers are missing or pdf are not included to print them, often there are also missing parts that you... Vis mer
Selskapet har svart
The kit I ordered was missing 73 pieces (various quantities of 17 bricks), as well as it was shipped with RF remote control transmitters instead of IR transmitters. I contacted LetBricks customer ser... Vis mer
Rating A great designed model set in stones. Construction plan just enough - several stones floating . STEP 43 plate 2x3 no connection to the fuselage until STEP 212 . STEP 354... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Letbricks is a dynamic and creative company. In recent years, the company’s business direction has been placed on building blocks. We manufacture high-quality customized products for each Lego fan, including a wide range of professional products, including Moc kits, Lego conversion kits, lighting kits and accessories, building block display boxes, etc. The goal of Letbricks is not only to provide work from a wide variety of great designers, but also to collect and share the best MOC ideas from around the world. Our team is dedicated to providing our customers with quality products at low prices as well as promotional customer service.
Kontaktopplysninger
3,9
Bra
341 anmeldelser
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A lot of missing pieces
A lot of missing pieces, to many to list here and a lot of extra pieces. Really didn't make sense. If we didn't have a collection of legos from previous builds there would have been no way of completing the towers.
26. desember 2023
Svar fra letbricks.com
Hi there Aaron,
Sorry for my late reply!
Just got back from my vacation.
Sorry for the missing parts! 😭
This must be the negligence of our quality inspection staff: (
Could you please take a screenshot of your missing parts in the instructions or parts list, and fill them in the missing parts list attached to the email? You only need to fill in the screenshot and quantity of the missing parts.
We will replace the missing parts for you free of charge as soon as possible according to the missing parts list!
Please check your inbox
best wishes,
Quincy
We still have not received my son’s…
We still have not received my son’s Christmas present
22. desember 2023
Svar fra letbricks.com
Hi there Andrew,
Sorry for my late reply!
I just got back from my vacation.
As I replied to you in the email
Your package is said to have been delivered.
Here is the tracking link:
https://t.17track.net/en#nums=YT2335621272131543
Have you successfully received it now?
Quincy
Unbelievable delays. Untested designs.
Let me start by saying that 2 stars might be generous given my experience with Letbricks; that a 1-star review might be more accurate, but they were prompt in responding to emails and processing my refund so maybe that's worth something.
I ordered a kit that I wanted to review on my YouTube channel during their Black Friday sale, and when I saw that the order still had not shipped 2 MONTHS LATER, I canceled it. That's the short version of my experience.
But in the interest of making this review both informative to the customer and constructive to Letbricks, there are some details I should add:
- When I paid via PayPal, PayPal delayed the payment for a couple of days. This never happened to me before and I learned that PayPal sometimes does this with problematic businesses.
- Shortly after I placed my order, I discovered strong evidence that Letbricks does not test-build the designs they have before selling them as kits. This means that a customer could pay over a hundred dollars for a kit and end up with one that has major build issues or worse, is completely unbuildable.
When I initially found out, I was willing to say "Oh well" and risk receiving such a kit but after two whole months without even getting a shipping notice, I was motivated to just cancel the order altogether.
Selling untested designs as kits is inexcusable for a company. And offering hundreds of them for sale with steep discounts during the holiday season; Is it any wonder that they can't keep up with orders? If Letbricks wants to improve as a company, they need to direct their quality control team to test-build their designs and be more up-front with customers about major shipping delays until they can hire enough personnel to handle orders.
21. november 2023
Svar fra letbricks.com
Hello Roger,
First of all, thank you for your willingness to write such a long review. I have read it all. Thank you for your recognition of my customer service work. Of course, quick reply and refund processing are what I should do.
I completely understand your feelings. After you placed the order, you urged the shipment many times, and I also urged my colleagues many times to process it as soon as possible. I am also very helpless. It has not been shipped for two months: (
As you suggested, we need more hands to handle the essential work.
1. Regarding the situation where your Paypal payment is manually reviewed, please allow me to explain. This is not because our account is at risk, but it is related to your payment method. Did you pay by electronic check? Furthermore, many failed payment orders in our PayPal account are related to the payer, including IP, whether the account is authenticated, etc.
2. Our kits are not sold without testing. We have our own brick builder, whose job is to build the bricks and perform structural verification, and many of the designer's models have been verified by the designer. Just because there are too many MOCs, our building block builders have limited time, but we have been carrying out structural inspections.
3. You have contacted our customer service email many times, and you know that we will not avoid problems. If there is a problem with the structure or parts are missing, we will definitely compensate or refund, and will immediately arrange for a building block builder to optimize the structure.
4. Regarding the notice of logistics delay, I really couldn’t do it properly, because I didn’t expect it to be delayed for so long. This is related to our lack of staff. I have already reported this issue to my leader, and we will recruit new quality personnel. Inspector, in the future we will increase the speed of order processing and quality inspection.
Thank you for your structural suggestions, my team and I will really take your comments and make improvements.
Sorry again for any inconvenience.
Quincy
Great and quick customer service!
10. januar 2024
Anmeldelse skrevet uten oppfordring
I still have not received my order.
23. november 2023
Svar fra letbricks.com
Hi there Ellen,
Sorry for the long wait.
Sorry to keep you waiting so long!
Your order was shipped on December 4th and arrived in your country on December 19th.
But it’s still in transit :(
Here is the tracking link:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=EV043002255CN
I've asked my shipping coworker to check why shipping is taking so long.
You will be contacted via customer service email later.
Quincy
Great after sales service
Great after sales service, nice contact :-)
very helpful persons
thank you so much :-)
11. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra letbricks.com
Hi there Ronald,
I'm very happy that our after-sales service can satisfy you :D
Quincy
Never received my new copy of manual
Never received my new copy of manual. Which was requested do to the original copy, purely made
22. november 2023
Svar fra letbricks.com
Hello，
After you responded to my last email, I asked my colleagues to issue additional instructions for you.
That is December 22nd.
But we need to wait for the supplier to send it to our warehouse before sending it to you from our warehouse.
So it took a little more time.
Your instructions are already in transit.
Here is the tracking link:
https://t.17track.net/en#nums=YT2400621272183016
Quincy
Big Boy Review
The price and offers, the product is very nice, some parts are missing but we have replaces from others sets, but the product meet our expectations.
20. november 2023
Svar fra letbricks.com
Hi there Roberto,
Thank you so much for your review!
Sorry for the missing parts.
Please send the screenshots of the missing parts and mark the quantities, then send them to our email: service@letbricks.com
We'll send you the missing parts asap!
Quincy
Design is great, bricks not so much.
Design is great, bricks are not.
They work, sorta. Very hard to get them to stay connected.
21. november 2023
Svar fra letbricks.com
Hi there Corey,
We are sorry that the quality of our bricks didn't satisfy you :(
If possible, we hope to resolve your issue.
Please take a photo of the loosely connected bricks and send them to our customer service email: service@letbricks.com
If it is a connection problem with the bricks, we will send you new bricks.
In addition, I have already reported this issue to my colleagues and will ask the suppliers to pay attention to reducing part tolerances and improving the stability of part connections.
This is something we are always striving to improve.
Quincy
Great website and great customer care
The experience I had with Letbricks is honestly amazing. sure there is a long wait time but in the end it was brilliant. From the building experience to even opening the box. The customer care is amazingly quick and caring [thank you Quincy :) ]. I highly recommend it to anyone looking to up there model collection
4. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra letbricks.com
Hi there Myke,
Thank you so much for your positive review!
Reading your comment really makes me happy!
Your affirmation is our greatest encouragement!
We'll provide you with better services and better building block models in the future!
Wish you a happy life!
Quincy
I ordered the Big Boy because ot was…
I ordered the Big Boy because ot was available in the US and in stock. It wasn't in the US and that took time to get. The USB wasn't in the box, it was replaced with a QR code. The kit was missing several parts and some parts were broken. You need to be experienced to build these sets, or you'll really hate your purchases.
19. november 2023
Svar fra letbricks.com
Hello Cory,
Sorry to bring you a bad shopping experience.
We have been using QR code instructions for a long time. If you think there are unclear parts of the steps, please take a screenshot and tell us and we will modify it.
During the peak season, the inventory in our US warehouse is quickly exhausted, so we have to ship from the Chinese warehouse. I have updated the inventory information on the product page simultaneously.
Sorry for the missing and damaged parts! Logically speaking, there shouldn't be missing parts. This is very abnormal. I have reported this problem to our product manager, and they will contact the supplier to check.
Please send your missing or damaged parts in the PDF parts list to our customer service email, and we will reissue them for free to you as soon as possible.
Our customer service email: service@letbricks.com
Happy New Year!
Quincy
Moc please very well
Moc please very well, clamping power super, color and building instructions good. Unfortunately, stickers are missing or pdf are not included to print them, often there are also missing parts that you have to reorder. Hope to get it from you. If these criteria are eliminated and you get it (parts, sticker problems) everything would be okay
30. oktober 2023
Svar fra letbricks.com
Hello friend,
Thank you for your objective review!
Sorry for the problem! In the future, we will mark "instructions" on the QR code sticker of the instruction manual to prevent customers from accidentally losing it.
For missing parts, since our MOC model is a manual quality inspection, mistakes may be made. We will definitely reissue it for free!
Thank you again for your support and understanding :)
Happy holidays!
Quincy
Quincy is an awesome person
Quincy is an awesome person. He was very understanding and helped me work out what I needed to do to get some missing parts. Definitely 5 star service, it was quick, it was helpful, and I’m satisfied :D
18. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra letbricks.com
Thank you so much Carson!
My team and I will provide you with better services in the future!
We will also continue to improve our quality!
Happy holiday!
Excellent production quality assurance
Letbricks checks (twice) during the preparation of the kit which is appreciated. In my case, they found missing parts which they had to order, so my order took a bit longer than anticipated. But I'm very hopeful that all parts are there. There are so many interesting kits available.
29. oktober 2023
I submitted and order last month
I submitted and order last month, and a payment was take but I still have yet to receive a tracking order. I've emailed the company twice with no response.
I never received an email but the order did arrive today a month after I ordered. I just wish they would have sent some sort of shipping confirmation or notification. If they did I did not receive it. My son is happy with his product. Just be aware shipping takes several weeks before you order.
27. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra letbricks.com
Hello Nicole,
First of all, I'm sorry to keep you waiting for so long!
Due to the peak season and the surge in orders, our delivery speed had to be slowed down. We are very sorry to have made you wait for 20 days.
Your order has been packed and will be shipped soon.
As for the fact that we did not reply to you, I checked the email records and found that I responded to your first email on December 4. However, I did not get a reply from you. Maybe my email was folded.
I would love to post a picture here so you can see my reply to you on December 4th.
I said: "Hello Nicole,
I will have my colleagues expedite your order and try to get it to you before Christmas”
But unfortunately, I can’t post pictures here.
I have sent you an email again. Please go to the email to check the tracking link of your order.
Quincy
——————————————————————
When I sent you an email again, I found that it was rejected and I couldn't send you the email.
I have to tell you the tracking link for your order here:
https://t.17track.net/en#nums=YT2333321266052098
————————————————————————
In case you didn't see my reply, I'll send you another email via my colleague's email address. Please pay attention to check
——————————————————————————————
ok I contacted you through my colleague's Google email, but the email still failed to be sent because "Address not found"
"Your message wasn't delivered to nicolerichardsphototgraphy@gmail.com because the address couldn't be found, or is unable to receive mail."
If you can see my reply please send your correct email to our customer email: service@letbricks.com
Made an order of Christmas collection…
Made an order of Christmas collection for children more than month ago, nothing received….. Sent a letter nobody answered…. Where is my money and my order I don’t know….
30. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra letbricks.com
Hello Elena,
Sorry to keep you waiting.
You said you sent a message but no one responded, but in fact, I have already replied to you. Please see the screenshot I sent you via email. Didn't you receive my email?
Including this comment, this is the third time I have replied to you.
Your order is in transit, here is the tracking link:
https://t.17track.net/en#nums=YT2330321272388322
Hope your package arrives smoothly!
——————————————————————————————————————
Hello Elena,
Please can you read my email?
Or at least reply to me here?
I have sent you no less than 5 emails and never got a reply from you. . .
Your order arrived on December 24th, but you didn't collect the package.
I have been contacting you to collect the package. . .
If you see my comment, please check the email sent to you by our customer service email as soon as possible. (Not only that, I also tried to use Gmail to contact you, but still didn't get your reply)
Our customer service email is: service@letbricks.com
replies from the customer support are…
replies from the customer support are always trustworthy
20. oktober 2023
Super Panzer!
20. oktober 2023
The setup of the website is easy to…
The setup of the website is easy to use. I’m planning to buy the MOC-113606 Rally Pickup Car Model Tech Theme.
29. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra letbricks.com
Hi there Samuel,
Thanks for your positive review!
Is this one you are interested in?
https://www.letbricks.com/product/moc-113606-rally-pickup-car-model-tech-theme2477pcs/?cgkit_search_word=MOC-113606
We are having Christmas Deals now!!
💥Site-wide 18% off
💥Get $10 cashback when you pay up to $200
💥Get the building block photo frames for free when you pay up to $300
I warmly recommend.
I warmly recommend.
Nice and fun build. Quality parts. Even if something was missing or confused - fantastic communication and immediate resolution! Operative, professional, great personal communication. Even to the Czech Republic! :)
Thank you for a pleasant experience both with building models and handling minor complications :)
Pip (cz)
29. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra letbricks.com
Thanks again Peter！！！
We will definitely provide you with better services in the future! !
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.