ATK Gaming Gear Anmeldelser 156

Ordered the ATK X1 Mouse.
Mouse cable stopped working after a month, no big deal i thought, I'll use a replacement.
No - The cable is propriatry, so normal USB C cables don't work.
Fine, no worries, I'll buy a replacement.
No - There are no replacements on their website.
Okay, I'll contact their support and ask for advise / replacement cable.
2 weeks to respond saying I can purchase a RGB headphone stand off their website... ? Which has nothing to do with my problem.
After 4 more weeks of back and forth with useless support who won't follow up unless you ask them for a respnonse, just trying to just get a replacement cable for my mouse which has not worked for over a month now, I eventually buy a new mouse.

Because they spent so long ignoring emails, I am beyond their warranty, so they refuse to do anything.

There's a reason their products are cheap knockoffs, they expect them to fail and for the support to be so bad you will give up - BEWARE.

Fast response, very helpful and supportive.

Lack of customer service, lack of explanation. pledge the ATK Yogo 75 Series in Kickstarter for months. Zero transparency. And now suddenly ATK Yogo 75 Series already ready to purchase in atk.store. What about us that you keep waiting in the dark?

I ordered two ATK RS7 eSports Hall Effect Keyboards (March 18, 2026). I paid for the order and waited for a shipping notification, which never arrived for almost three weeks (delivery was supposed to take 3-18 business days). I contacted support to find out what was wrong with my order, and they replied, "We have checked and found that an additional difference of $22 is required. If you confirm, we will adjust the price for you and then arrange shipment."
Best regards,
[Cyrus]
ATK GEAR Customer Service

And I don't understand why they didn't inform me that I needed to pay something extra, and I just wasted a ton of time waiting for nothing...

Terrible service.

Order #ATKGR40370

I backed one of their products on kickstarter, the yogo 75 pro keyboard. In the description, they said that they would begin shipping in late January. It’s now April 8, I have recieved no shipping info even though they stated in their latest update (3 weeks ago now) that US backers have all gotten shipping info. I reached out to inquire but I have gotten no response. Based on comments on the kickstarter, I am not alone. Meanwhile they are fulfilling orders on their web store, and influencers have had the product in hand for months. This is the first and last time I will buy from them, and I’m not holding my breath on ever receiving my order.

It has now been 1 month and a half without any updates since they told me they were resolving my case... I keep asking for updates and answers and they keep avoiding answering me by telling me to be patient and they will contact me shortly...

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There was a couple mishaps in the system but the support team was very helpful.

Bought the atk f1 v2 ultimate and it is awesome, the sensor is good and the weight feels like air, clicks or hollow but the click are damn fast. Love it, definetely the best decision I made

Again an update from January and last week.

As i reviewed before. Atk is full scam. They send broken product, did Not refund, did Not replace. On top of that they initiated a second payment for the same amount from my Credit card when i never ordered anything.

I spoke with them for months now, Provided every evidence they asked for MULTIPLE Times : still same copy paste and no answer/ help. and dont get blinded by their replies Here. I again send them a Mail, as previous no answer.

Your payments are not safe on atk. Your data is not safe on atk. They will take your money and will not even answer you anymore.

I need to get my money back with authorities and lawyers. Its annoying, so be smarter and dont buy atk.

The customer service was amazing
Even tho I decided to get a refund on my order (it was because i just figured that i didn't need the product anymore), the experience was absolutely great with no problem, the staff where super clear with the instructions and a very friendly staff.
great comapany.
-Lemon Water.

Mon clavier ne fonctionne plus au bout d’1 an, des touches sont enclenchées toutes seules, sans aucune pression. Je demande alors de faire fonctionner la garantie de 2 ans, ils trouvent des contournements pour laisser traîner l’affaire et faire dépasser la garantie, cela fait 2 mois que j’essaye de contacter le support. Leur qualité est médiocre, leur support est très peu efficace et très lent ! A FUIR VRAIMENT À FUIR !!!!

Really nice customer service. And really good produkts

Excellent service, starting to ending, no disappointment.
Thanks ATK Gaming Gear!

Order process and shipping were very smoothly and i didn't even have to pay a custom fee (to Germany).
Thanks a lot.

So far I have bought 3 products with ATK gaming. The most recent product I bought was the ATK Blazing Sky F1 V2 ultimate in Pearl blue. The mouse performs amazing, feels super light, and looks absolutely beautiful in the blue color. Before I had a R1 pro, which did its' job and is also an awesome product. I am very happy with both mouses, but this one will last me a long time in FPS games.

I'd also like to add that I ordered this mouse at the end of the Chinese New Year Sale on the 26th and my mouse came in on the 4th of March so only a 6 day wait, which is insane considering I live in the United States. I will be buying ATK products again, and I highly recommend them! They sell only high quality products.

I bought a product with them and after i while they sent me an email saying the item is out of stock. I told them that i could wait until the is Back in stock and then they can send the item. A few days later they sent me another email saying the item is discontinued and if i want to switch to another item or get a refund. I told them i want to replace for another item and how do i do it. Its been 5 days and i havent got a response. I ve sent a lot of emails and even try to call them still no response. No customer service. If they end up responding to this my order was Order #ATKGR37568

ATK Team,

Your latest message is yet another repetition of the same vague assurances I have been receiving for months. Despite my numerous attempts to obtain a clear and truthful update, your company has consistently failed to provide accurate information, has delayed every step of the process, and has offered explanations that contradict your previous statements.

At this point, your ongoing lack of transparency and the continuous stalling tactics can no longer be interpreted as simple internal delays. The pattern of behavior strongly suggests intentional misrepresentation.

Please be informed that, unless a verifiable and satisfactory resolution is provided immediately, I will proceed with filing a formal complaint with the Embassy of the People’s Republic of China, under the category of fraudulent commercial conduct. This submission will include all correspondence, timelines, and documented inconsistencies in your statements.

I strongly advise your team to treat this matter with the seriousness it requires. Any further evasive or repetitive responses will only accelerate the escalation process.

I expect a concrete, evidence‑based update without delay.