General Lamps Anmeldelser 

6 991
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The best business on the market for LED lights.We bought Hight quality energy efficiency light tubes at a very reasonable cost. Fast delivery . The package was sealed in a very professional way. We... Vis mer

Vurdert til 1 av 5 stjerner

Avoid if You Expect Any After-Sales Support My experience with this supplier has been extremely disappointing. I purchased four lamp tubes. One arrived broken, and the other three were t... Vis mer

Vurdert til 5 av 5 stjerner

I bought a T12 Florescent strip light to replace an old one in an old fitting in our veranda. I was so lucky to find one of these on the website at General Lamps. I rang my order through and the lig... Vis mer

Vurdert til 5 av 5 stjerner

If you run a valve amplifier, spare parts are becoming difficult to find. I needed a replacement 6.3v 10mm bayonet bulb for the power lamp on my Victory V30. It is NOT easy finding a good place to sou... Vis mer

Informasjon om virksomheten

  1. Lampeforretning

Skrevet av virksomheten

Why buy from lamps-on-line.com ? lamps-on-line.com was established in 2000. We supply 80,000 lightbulbs every month. Lamps-on-line.com have a no quibble returns policy, and we don't charge carriage on any order over £35 in value. All orders placed by 4pm are despatched that day.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

7k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(6 991)

32 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Mislead and lack of communication throughout

1) Did not tell me at time of purchase my bulbs were not in stock. When I chased a week later via email I received an automated 'order being processed' response.
2) After nearly 2 weeks and further chasing, hoorah I received a human response to my persistent emails. It suggested a different shade of bulb that was in stock - I agreed (annoyed at not being offered right from the start).
3) 3 days later delivery failed, I'm blissfully unaware it had even been attempted (no card, no info, no call).
4) Ringing the store to ascertain what's going on I'm given a list of tasks to perform such as 'check with my neighbors' or 'make sure its not been left in a safe space'. I had to call the courier to discover what was going on. learnt that 'someone' (can only be general lamps), has rearranged delivery for Monday?! so it turns out the store did know where my parcel was lol!
5) Apparently, according to the the courier, my 2 bulbs can not be left in a safe space, they need to be delivered to a person but they can't give me a time?! Am I therefore expected to take a days leave to sit at home all day awaiting an order?

Total lack of communication right from the start, you should be contacting me, not the other way round. It is a liberty to rearrange delivery on my behalf and if you are going to do that, make a note on your screen so that when I speak to your customer service dept, they have some idea as to what's going on. The 1 star I have to leave is to the customer service operative who was pleasant enough.

11. oktober 2024
Anmeldelse skrevet uten oppfordring
Logoen til General Lamps

Svar fra General Lamps

Hi Matthew, We operate a live system that shows what stock we have available . In addition to this when you make a purchase a pop up will appear to advise that goods are not in stock so that we are transparent with our customers we are the only lighting distributor that offers this level of service. The lamp you ordered has been banned under the Rohs directive . So as we didnt have white in stock we asked if you could accept cool white which we sent.

Please check your inbox we emailed you on september 27, October 3rd and October 8th regarding your order

Vurdert til 3 av 5 stjerner

Still waiting on them have not recived…

Still waiting on them have not recived them so .

17. september 2024
Logoen til General Lamps

Svar fra General Lamps

Hi Sami, This item was out of stock when you placed your order, goods are now back in stock . I have just checked and it wil be delivered tomorrow by Royal Mail - tracking ref OE127525424GB

Vurdert til 5 av 5 stjerner

Wide Inventory and Fast Delivery

Supplied hard to find replacement fluorescent tubes for home office. I'd been searching for some replacement lights for my home office which has 12 light strips that are now hard to find. Two had blown and it was a relief to find some replacements rather than replace all the lighting.

20. august 2024
Vurdert til 1 av 5 stjerner

Ordered through Amazon

Ordered through Amazon, they sent the wrong items, I asked them to arrange collection, they refused, I’ve been quoted crazy prices for postage nearly double what items are worth. Company doesn’t answer my emails, when I phoned them I was told to F off then they put the phone down . Do not touch this crooked company, if you’ve a problem they clearly do not want to know.

14. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til General Lamps

Svar fra General Lamps

David, we responded to you immediately when you raised a query bad language was not used by any of our staff members. We sent you a copy of your order from Amazon to show that we sent the lamp that you ordered. You asked us to supply a 6ft tube which we did but you should have ordered an 8ft tube. We agreed to take the lamps you ordered incorrectly . You asked a carrier for a price to return this is nothing to do with us but it is a negotation between you and the carrier . We cannot be held responsible for their pricing. It is very unfair to give poor reviews to a company when all we have done is supply you with the goods you ordered in good time.

Vurdert til 5 av 5 stjerner

Great company

Great company, communicated well before delivery, product was well wrapped and arrived in good time and in perfect condition. Hard to find a good quality 120W floodlight bulb for my work bench. led don't give the same clarity/focus of light. Now happy in my shed again :-) Thanks

20. mai 2024

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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