Zoe in the Meadowhall shop was attentive, took at lot of time to listen to what we were looking for and where we had travelled in the past. She talked us through every aspect of our holiday and was... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We were looking for flights to Australia & Jo got us an amazing price !! Saved us hundreds on what we had found ourselves & been quoted from other companies . We couldn’t be happier x
Sammi from Kuoni was absolutely incredible from start to finish. She was so knowledgeable, helpful and patient, taking the time to really listen to all of our needs as a family and understand ex... Vis mer
Booking process smooth and uneventful. Change of contact person due to illness did not cause any problems. Slight hiccup after deposit paid as account did not appear immediately online but customer... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We don’t just sell holidays, we make them. The ‘making’ is in the detail. We are pioneers of effortless customisation, because we listen to you and we get you. We’ve been following in the path of our founder, Alfred Kuoni for over 100 years now. Visionary, adventurer and explorer, always seeking out new places, new experiences and easing the path for fellow travellers to share all he discovered. Little has changed. We understand what you want and need from a holiday, matching it with the perfect style to exceed expectations every time. We’ve grown to become the one of the country’s leading premium tour operators, and along the way we’ve picked up over 200 service and travel awards.
Kontaktopplysninger
Storbritannia
- 0800 0924444
- www.kuoni.co.uk
4,6
Enestående
659 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 46 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
If you are going on a special holiday get the right advi
They listened to the type of holiday we were looking for. Explained why our initial thought of destination was not the ideal match and then came up with 3 suggestions all of them perfect. Excellent product knowledge. Highly recommend.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Andrea,
Thank you for your kind words.
Personalising holidays to suit our customers' requirements is truly at the heart of everything we do. I'm so pleased that, after exploring multiple destinations, you were able to find a holiday that truly was perfect for you.
Now it's time to get excited!
Kind regards,
Alice
Kuoni Customer Services
Excellent service from Harriet at Chichester
We were able to arrange to see Harriet in the Chichester branch on a day and at a time of our choice. We let her know ahead of the meeting what sort of holiday we were looking for, but we were flexible as to destination provided that it met our criteria as to weather, type of hotel and location. Harriet spent a long time going through suggestions with us until we found a hotel which ticked all our boxes. She was very pleasant and professional, knowlegeable and patient.
21. januar 2026
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Svar fra Kuoni UK
Hi Roger,
Thank you for your lovely feedback.
I'm so pleased that you had such a wonderful experience with Harriet in our Chichester store. Harriet is a superstar and is so knowledgeable about so many destinations.
I hope you are counting down the days already!
Kind regards,
Alice
Kuoni Customer Services
Malcom was amazingly helpful
Malcom was amazingly helpful, very knowledgeable. really great service.
12. januar 2026
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Svar fra Kuoni UK
Hi Stephen,
Thank you for your kind words.
Malcolm is an absolute superstar, and his knowledge is second to none. What Malcolm doesn't know, isn't worth knowing!
I am so pleased that you had such a positive experience, and I hope you have a wonderful holiday!
Kind regards,
Alice
Kuoni Customer Services
Informative and helpful
Informative and helpful. Listened to what we wanted and worked on that creating the exact package that we wanted.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Gwendolyn,
Thank you for your feedback.
Listening to our customers is at the heart of what we do as it enables us to craft itineraries that are truly bespoke to your needs.
I'm so pleased you had such a positive experience, and we hope you have a wonderful holiday!
Kind regards,
Alice
Sophie Mitchell at the cardiff branch…
Sophie Mitchell at the cardiff branch was really helpful. She was very personsble and had extensive knowledge of suitable hotels/areas for my family and I to visit during our holiday to Singapore and Bali in June 2027. The price was competitive too so I immediately booked then and there. Thanks Sophie
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi James,
It's so lovely to hear your feedback about your recent booking experience.
Sophie and the team at Cardiff are fountains of knowledge, and I'm so pleased that Sophie was able provide such insightful suggestions for your Far East adventure.
We hope you're already getting excited about your upcoming trip!
Kind regards,
Alice
Kuoni Customer Services
Kuoni First Timer!
This was our first time booking with Kuoni and we’ve been really impressed. Natalie was knowledgeable about our chosen destination and incredibly helpful throughout. Her advice and support have given us the confidence to travel further afield with our young family on this occasion— something I wouldn’t have felt comfortable doing had I booked it independently myself.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Coral,
Thank you for your kind words.
Natalie truly is so knowledgeable and I'm so pleased that she has offered so much guidance and support throughout the booking process.
I hope you can now sit back, relax, and start getting excited about your upcoming family holiday!
Kind regards,
Alice
Kuoni Customer Services
Superb customer service
We have recently gone back to Kuoni after a number of years of other travel companies organising our holiday. I just cannot say how fantastic our travel advisor Sam at Kuoni has been. She has listened carefully to what we wanted from our holiday, matched our needs excellently and is exceptionally professional. She is absolutely fantastic!
16. januar 2026
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Svar fra Kuoni UK
Hi Judith,
Thank you for taking the time to provide such lovely feedback.
I am so pleased that, after years travelling with other companies, your welcome back to Kuoni was such a success! Sam truly is amazing and I'm so glad she has managed to craft your ideal holiday.
We hope you're counting down already!
Kind regards,
Alice
Kuoni Customer Services
Best Travel Staff
we have been booking here for a few years now, We always speak with Nicola Booth (Metrocentre, Gateshead) who is one of the nicest people we have ever dealt with, she has amazing knowledge of travelling through many countries, as well as always listening to everything you ask for to ensure we get the best experiences, prices and holidays available. We can’t thank her enough for everything she has helped us with in the last 5 years. She has recently written a book about her life and travel experiences which I have read and she is loved by so many people. All the staff at Metrocentre branch are fantastic but Nicola shines above them all
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi there,
Thank you so much for your lovely feedback.
Nicola is truly one in a million and I'm so pleased that she has shared with you her boundless knowledge and expertise! It sounds like you have truly created a special bond with Nicola over the past 5 years.
On behalf of everyone at Kuoni I would like to thank you for being such a loyal repeat customer after so many years.
We hope you are looking forward to your upcoming holiday!
Kind regards,
Alice
Kuoni Customer Services
Richard Pearson was very professional &…
Richard Pearson was very professional & helpful.
The written presentation of the holiday itinerary was poor & I I suggest you compare it with Travelbag to see how it should be done!!
14. januar 2026
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Svar fra Kuoni UK
Dear Mr Newton Scott,
Thank you for your feedback.
I'm so pleased that you found Richard to be particularly helpful. He is truly fantastic and an asset to the business!
I am also grateful for your feedback in relation to the written presentation of the itinerary, as this is invaluable insight into how we can improve our service offering further.
We hope to welcome you back to Kuoni in the future!
Kind regards,
Alice
Kuoni Customer Services
`Excellent Service
`Excellent Service. Julie in Cribbs Causeway office worked hard to satisfy our requirements. Shall use again
11. januar 2026
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Svar fra Kuoni UK
Hi Bob,
Thank you very much for your feedback.
Julie is a true gem and I'm so glad that she was able to craft your perfect holiday.
We can't wait to welcome you back to Kuoni in the future!
Kind regards,
Alice
Kuoni Customer Services
Great support and knowledge
Sam made the whole experience a pleasure, nothing was too much trouble. Our holiday was completely tailored to fit in with our personal requirements.
Once again a real pleasure to deal with Sam
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi there,
Thank you for your kind words.
I'm so pleased that Sam made your holiday booking process seamless from start to finish. Nothing is too much trouble for our teams and I am thrilled that we were able to craft the itinerary to match your exact requirements.
We hope you are getting excited already!
Kind regards,
Alice
Kuoni Customer Services
Lovey friendly and calm agent who…
Lovely friendly and calm agent who undertood exactly what we were looking for. Louse had an excellent knowledge of our destination. We went away delighted with our experience and looking forward to our dream holiday.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Ann,
Thank you for your lovely feedback!
I'm so pleased that you enjoyed the booking experience, and found Louise to be insightful and informative.
We hope you have an amazing time away in the Caribbean to beat away those winter blues!
Kind regards,
Alice
Kuoni Customer Services
Charlotte was attentive
Charlotte was attentive, and incredibly well informed to find us the perfect holiday
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Jessica,
I'm so grateful for your kind words about your recent booking experience with Charlotte. She truly is a superstar and I'm really pleased that she has found the dream holiday for you!
We hope you are getting excited for it already!
Kind regards,
Alice
Kuoni Customer Services
Very helpful
Hannah the representative was very helpful/ I phoned she answered immediately unlike the rigmarole on some other sites of going through a long recorded message which is so frustrating & I ended up putting phone down - also I could understand her clearly. Hannah was efficient she knew the Seychelles so I could make a quick decision on the itinerary & book immediately. This was followed by an e mail with all the information included.
Well done Kuoni a professional outfit.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Kim,
Thank you so much for providing such lovely feedback.
It's great to hear that Hannah was able to answer your call promptly and offer such insightful advice about the Seychelles. There is nothing worse than waiting for ages on the phone, only to get through to a robot!
It sounds like you have an amazing trip booked, and I hope you enjoy every second of it!
Kind regards,
Alice
Kuoni Customer Services
The person who dealt with my booking…
The person who dealt with my booking was excellent… very knowledgeable.
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Robert,
Thank you for your lovely words.
Chynna truly is such an asset to Kuoni, and I'm so pleased she was able to craft your dream itinerary in South East Asia.
We are so excited for your trip, and we hope you are too!
Kind regards,
Alice
Kuoni Customer Services
Kuoni continues to be our travel agent of choice.
As always Denise at Kuoni Winchester looked after us very well, always listening and helpful. Kuoni continues to be our travel agent of choice as much due to the people and personalised approach as the wide range of options.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Harry,
Thank you for taking the time to provide such wonderful feedback.
Denise is an absolute superstar, and I'm so pleased she has once again found the ideal holiday for you.
We are so grateful for you as a loyal repeat client, and we can't wait to welcome you on your next adventure!
Kind regards,
Alice
Kuoni Customer Services
Booking my 70 th birthday trip
Excellent and knowledgeable advice on booking my holiday.
Nicola was extremely helpful
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Karen,
Thank you for your kind words.
Nicola is truly amazing and I'm so pleased that she helped to advise on your upcoming holiday.
Now it's time to put your feet up and start getting excited! We hope you have a wonderful time.
Kind regards,
Alice
Kuoni Customer Services
Karen has been very helpful in…
Karen has been very helpful in arranging our holiday, it’s made the booking very easy!
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Kay,
Thank you for your kind words about Karen.
I'm so pleased that Karen has been so helpful, and made the booking process so easy for you, saving you precious time that should be spent on getting excited for the holiday!
We hope you have an amazing time!
Kind regards,
Alice
Kuoni Customer Services
As this booking was made during the…
As this booking was made during the Christmas/New Year break we were assisted by Fiona, Harry and Amy who all offered excellent customer service by answering our queries and arranging our personalised itinerary to Canada
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi there,
Thank you for taking the time to provide feedback on your recent holiday booking.
The whole team at Cheltenham are absolutely amazing, and I have no doubt they crafted an extremely special holiday for you to Canada (though any time spent in Canada is truly special!).
I hope you have a wonderful holiday!
Kind regards,
Alice
Kuoni Customer Services
Our holiday organiser was amazing
Our holiday organiser was amazing! Nothing was too much trouble - all options explored and heaps of useful advice given about Japan and the Celebrity Cruise Ship Millennium.
Everything sorted with a couple of phone calls and emails and the booking made. We are so excited!
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Eileen,
Thank you for sharing your feedback.
Your upcoming holiday and cruise to Japan sounds absolutely enchanting! I'm so pleased you were given the advice requested and hope you are excited for the trip.
Have a wonderful time!
Kind regards,
Alice
Kuoni Customer Services
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