Kuoni UK Anmeldelser 

659
•
TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Zoe in the Meadowhall shop was attentive, took at lot of time to listen to what we were looking for and where we had travelled in the past. She talked us through every aspect of our holiday and was... Vis mer

Vurdert til 5 av 5 stjerner

We were looking for flights to Australia & Jo got us an amazing price !! Saved us hundreds on what we had found ourselves & been quoted from other companies . We couldn’t be happier x

Vurdert til 5 av 5 stjerner

Sammi from Kuoni was absolutely incredible from start to finish. She was so knowledgeable, helpful and patient, taking the time to really listen to all of our needs as a family and understand ex... Vis mer

Vurdert til 4 av 5 stjerner

Booking process smooth and uneventful. Change of contact person due to illness did not cause any problems. Slight hiccup after deposit paid as account did not appear immediately online but customer... Vis mer

Informasjon om virksomheten

  1. Turoperatør

Skrevet av virksomheten

We don’t just sell holidays, we make them. The ‘making’ is in the detail. We are pioneers of effortless customisation, because we listen to you and we get you. We’ve been following in the path of our founder, Alfred Kuoni for over 100 years now. Visionary, adventurer and explorer, always seeking out new places, new experiences and easing the path for fellow travellers to share all he discovered. Little has changed. We understand what you want and need from a holiday, matching it with the perfect style to exceed expectations every time. We’ve grown to become the one of the country’s leading premium tour operators, and along the way we’ve picked up over 200 service and travel awards.


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

659 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 46 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(659)

218 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Fantastic customer service and knowledge

Fantastic customer service.

Samantha at the Harrogate branch was excellent in providing some initial advice and then helping us to plan our upcoming multi-centre trip to the US. Her knowledge of the places we planned to visit was invaluable. Over a couple of weeks she amended our itinerary to our satisfaction with no fuss or pressure to book whilst ensuring we kept to our original budget. I would recommend any of the Harrogate Team if you are requiring some assistance with planning a multi centre overseas holiday. You also get a nice cup of coffee whilst discussing your holiday plans !!

8. januar 2026
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Hi David,

Thank you for your lovely words about Samantha and the Harrogate team.

The whole team at Harrogate are absolutely wonderful, and their attention to detail is second to none. I'm so pleased that Samantha crafted your dream holiday to the U.S, even keeping within budget. The caffeine is certainly a bonus!

We hope you have a wonderful time.

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

America's golden triangle

We've just booked a trip to America's golden triangle with Ben and we couldn't fault him. He went above and beyond for us, adjusting our quotes for us to get the best option that suited us without any hassle even with lots of back and forth it was no problem. He listened and didn't hassle and pester us like other companies did. He even sent us recommendations after we'd booked from his own experiences/others who he trusted. Thank you Ben!

3. januar 2026
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Hi Hannah,

Thank you for your wonderful feedback.

Ben is truly fantastic, and I'm so pleased he has crafted a wonderful trip for you in the U.S.

We hope you have a wonderful holiday when the time comes, and can't wait to hear all about it!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

Melanie from Bluewater was very…

Melanie from Bluewater was very helpful. She personalised our holiday for us and we were very happy with her service. She was brilliant with finding us the perfect holiday for Maldives with the perfect flight times and transfer time. We will definitely be going back to Kuoni to book future holidays.

4. januar 2026
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Hi Zeynep,

Thank you for your kind words.

Melanie and the team at Bluewater are truly amazing, and I am so pleased that she has crafted your perfect holiday to the Maldives.

We hope you have the most incredible time!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

Matt at Kuoni Nottingham is our go to

Matt at Kuoni Nottingham has been our go to for a few years now. Every time his help and advice is spot on and useful. We always feel confidant booking with Matt at Kuoni

6. desember 2025
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Hi there,

Thank you for your wonderful feedback.

Matt is a fantastic asset to our team, and I'm so pleased that he has found yet another wonderful holiday for you. We hope you have a fabulous time!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

Very good service

We had a phone call with Matt and he was extremely helpful, patient and gave us good advice. He made it much easier for us to book our holiday of a lifetime for our special occasion! ☺️

2. januar 2026
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Hi Sharon,

Thank you for your kind words.

Matt is truly fantastic, and I'm so pleased that he was so helpful during your telephone booking.

I hope you have a wonderful time in paradise to celebrate your anniversary!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

We have absolute trust.

We know we can trust Kuoni to find us a holiday totally suited to us. We've always found the staff at Bluewater are excellent and this is the 4th time we've been to them. 2nd time that we have met with Mel and really feel that she knows us. Thank you!

30. desember 2025
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Svar fra Kuoni UK

Hi Kate,

Thank you so much for taking the time to provide such lovely comments.

The whole team at Bluewater really are such an asset to us, and it's lovely to hear that, after your second time booking with Mel, you are comforted that she truly understands you and your booking requirements.

I hope you have a wonderful holiday when the time comes!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

Julie was very helpful.

Julie was very helpful.

29. desember 2025
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Svar fra Kuoni UK

Hi Phillip,

Thank you for your kind words about Julie.

I do hope we can welcome you on a Kuoni holiday very soon!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

Confidence in Kuoni

We prefer to make all our bookings through Kuoni as we value their advice and the comfort it gives us, knowing that nothing has been over-looked when there can be so many things to consider for even a simple holiday.

21. desember 2025
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Svar fra Kuoni UK

Hi Leonard,

Thank you for providing these comments.

It is so lovely to hear that, as a repeat client of ours, you value the comfort and reassurance offered by booking your holiday with us.

I hope you have a wonderful time on your next adventure!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

Great

Great, pleasant, and helpful staff.
Giving good advice in professional way.

22. desember 2025
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Svar fra Kuoni UK

Hi Dave,

Thanks for taking the time to post your feedback.

We pride ourselves on giving excellent service, and I'm so pleased this is in line with your recent experience.

I hope we can welcome you on a Kuoni holiday very soon!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

First time and definitely not the Maldives dream escape. last…

First time and definitely not the last . Such a personal experience from start with unknown tips to make our holiday the best experience. Shaun in Liverpool branch really did above and beyond. Now for the holiday.

18. desember 2025
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Svar fra Kuoni UK

Hi Fiona,

Thank you for taking the time to give such wonderful feedback on your recent booking experience.

Shaun is indeed wonderful and I am so pleased he found your perfect holiday.

If you think your experience in store was great, just wait until you reach the paradise of the Maldives! We hope you have the most incredible time.

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

Really great experience

Really great experience, knowledgable staff, great recommendations and no hard sell.

6. desember 2025
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Svar fra Kuoni UK

Hi Mrs Ward,

Thank you very much for your kind feedback.

We pride ourselves on a stress-free booking process, which I'm so pleased aligns with your recent experience.

I hope we welcome you on a holiday with us very soon!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

I’ve booked before with Kuoni and…

I’ve booked before with Kuoni and everything was 10/10 and booking this time has been the same.

12. desember 2025
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Hi Mrs Giambrone,

Thank you for your kind words. I am delighted to hear that, having booked with us before, your experience this time has matched the excellent service you have come to rightly expect from us!

We can't wait for you to enjoy your holiday.

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

Amy at Kuoni Cheltenham was my first…

Amy at Kuoni Cheltenham was my first contact at the store. I was not 100% sure which holiday i wanted but she helped me professionally and in a friendly manner.
The whole experience was excellent.

26. november 2025
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Svar fra Kuoni UK

Hi Andy,

Thank you so much for providing your feedback.

Amy is a fountain of knowledge, and I am pleased that she helped you find the perfect holiday. We can't wait to welcome you on a Kuoni holiday!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

Very helpful agent as always

Very helpful agent as always - Colin in Bristol this time - found the holiday we wanted at the right hotel and with desired classes of flight.

3. desember 2025
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Svar fra Kuoni UK

Hi Roger,

Thank you so much for your kind feedback.

Colin is indeed fantastic and I am so pleased that he found the perfect holiday for you.

We can't wait to welcome you on holiday with us!

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 2 av 5 stjerner

Cost of holiday rose by £66pp within two days

I was in contact with the company on the Saturday about my holiday and the price, but I needed to wait until the Monday to confirm with my employer that I could take the relevant days off work. When that was confirmed, I called back to complete the booking but was told the fares had increased by £66 pp. There wasn't much I could do about that but it was a shock to see such a rise within such a short amount of time, ie less than two days.

24. november 2025
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Svar fra Kuoni UK

Hi Samantha,

Thank you so much for taking the time for providing feedback on your recently booked holiday with us.

Unfortunately, until a booking is made, flight prices can indeed fluctuate and even increase (though we wish they didn't!).

Despite this, we hope you have a wonderful time in Turkey and thank you so much for booking with us.

Kind regards,

Alice
Kuoni Customer Services

Vurdert til 5 av 5 stjerner

This is my second Cruise this year.I…

This is my second Cruise this year.I would only book with Kuoni,as nothing is to much for the staff.I ask them to find an Xmas market cruise for me and my friend.They sorted everything out for us,the only thing we have to do is enjoy ourselves.

25. november 2025
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Vurdert til 5 av 5 stjerner

Great service …

We were booking a holiday with another company but they did not come up with what we actually wanted. The lady at kuoni listened and tailored the holiday exactly as we had envisioned.

17. november 2025
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Vurdert til 5 av 5 stjerner

We recently had a face to face booking…

We recently had a face to face booking with Matt at the Nottingham (John Lewis) Branch. The appointment was never felt rushed and Matt managed to tick all the boxes for us for an upcoming holiday to the Maldives, he also managed to get us a good deal on upgraded business class flights.

22. november 2025
Anmeldelse skrevet uten oppfordring

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