Zoe in the Meadowhall shop was attentive, took at lot of time to listen to what we were looking for and where we had travelled in the past. She talked us through every aspect of our holiday and was... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We were looking for flights to Australia & Jo got us an amazing price !! Saved us hundreds on what we had found ourselves & been quoted from other companies . We couldn’t be happier x
Booking process smooth and uneventful. Change of contact person due to illness did not cause any problems. Slight hiccup after deposit paid as account did not appear immediately online but customer... Vis mer
Sammi from Kuoni was absolutely incredible from start to finish. She was so knowledgeable, helpful and patient, taking the time to really listen to all of our needs as a family and understand ex... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We don’t just sell holidays, we make them. The ‘making’ is in the detail. We are pioneers of effortless customisation, because we listen to you and we get you. We’ve been following in the path of our founder, Alfred Kuoni for over 100 years now. Visionary, adventurer and explorer, always seeking out new places, new experiences and easing the path for fellow travellers to share all he discovered. Little has changed. We understand what you want and need from a holiday, matching it with the perfect style to exceed expectations every time. We’ve grown to become the one of the country’s leading premium tour operators, and along the way we’ve picked up over 200 service and travel awards.
Kontaktopplysninger
Storbritannia
- 0800 0924444
- www.kuoni.co.uk
4,6
Enestående
657 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 46 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Professional
Professional, knowledgeable gave me a degree of reassurance. Did what they said, listened to my requirements and matched them ...refreshing!
2. februar 2026
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Svar fra Kuoni UK
Hi Richard,
Thank you so much for your lovely words.
I'm thrilled that you are pleased with the service provided by our wonderful team when booking your upcoming holiday. Bespoke and thoughtful service is truly at the heart of who we are, and I hope you have an amazing time on holiday with us!
Kind regards,
Alice
Kuoni Customer Services
Charlotte really helped us choose the…
Charlotte really helped us choose the holiday we eventually booked. Gave us lots of advice and various trips and quotes.
Really patient with our numerous changes!
31. januar 2026
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Svar fra Kuoni UK
Hi Gareth,
Thank you for your kind words.
I'm thrilled that Charlotte was so helpful during the booking process, offering insightful and informative suggestions which ultimately helped create the package booked.
I hope you are already counting down the days! We can't wait for you to travel with us.
Kind regards,
Alice
Kuoni Customer Services
Zoe at the Meadowhall, Sheffield branch.
Zoe at the Meadowhall, Sheffield branch - she is amazing, offers options to destinations we hadn’t even thought about. Makes the experience stress free. Her knowledge is fantastic, can’t recommend this branch enough, thank you.
1. februar 2026
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Svar fra Kuoni UK
Hi there,
Thank you so much for your wonderful feedback.
Zoe and the team at Meadowhall truly are an amazing bunch. I'm so pleased that Zoe was able to offer insight on unique destinations upon learning more about you and your holiday requirements.
We hope you have a wonderful holiday!
Kind regards,
Alice
Kuoni Customer Services
Fantastic support and service
Fantastic support and service, even when amending my holiday details significantly it was no problem for the Kuoni team - many thanks
29. januar 2026
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Svar fra Kuoni UK
Hi Carl,
Thank you for your kind words.
Crafting your perfect holiday is truly at the heart of what Kuoni is all about, and i'm so pleased that you received such wonderful service throughout your booking process.
I hope you are counting down the days already!
Kind regards,
Alice
Kuoni Customer Services
Jared is wonderful he spends time and a…
Jared is wonderful he spends time and a lot of effort into finding you a lovely holiday giving different options
Nothing is to much trouble his kind and very caring he has booked previous holidays for me and always satisfied
He is a great asset to your company will always go to him first
27. januar 2026
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Svar fra Kuoni UK
Hi Anne,
Thank you for your wonderful feedback.
Jared is a true superstar, and nothing is ever too much effort for him. I'm thrilled that you have created so many fond holiday memories after booking with Jared, and I have no doubt that he will continue to be delighted to help you craft such special trips.
Kind regards,
Alice
Kuoni Customer Services
From start to finish Neil Kemble was At KUONI Chester was Exceptional
From start to finish Neil Kemble at Chester Store was exceptional. His expertise in travel blew us away, he was very knowledgeable in travel having travelled a lot.
Having booked our holiday in Dubai with Neil,We will be returning in May to book our 2027 holiday to Japan.
We had 2 hours discussing Japan, and the time flew,Neil was so interesting with his knowledge.Thank you, and keep up the good work.
20. januar 2026
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Svar fra Kuoni UK
Hi Geoffrey,
Thank you for such kind words.
Neil truly is so talented, and a true travel expert! I am so pleased that you had such an enjoyable experience booking your upcoming holiday to Dubai.
I have no doubt that Neil and the team would be delighted to help with your upcoming plans to Japan!
The countdown is on!
Kind regards,
Alice
Kuoni Customer Services
Assistant Manager Keelin was extremely helpful
Assistant Manager Keelin was extremely helpful. She helped and guided us on choosing flights, transfers and accommodation. We have ended up with a holiday of lifetime. Great service
27. januar 2026
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Svar fra Kuoni UK
Hi Mr Pate,
Thank you for your kind feedback.
I'm so pleased that you had a wonderful experience with Keelin, and you walked away with a once in a lifetime holiday booked! Is there any better feeling than that?
I hope you have a wonderful time, and are getting excited already!
Kind regards,
Alice
Kuoni Customer Services
Megan and team
Megan was extremely helpful, as all though we knew what we wanted, her partners who deal with Kenya were on the ball , and also happy to look at different variations of our holiday. Quotes and completion were very quick.
21. januar 2026
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Svar fra Kuoni UK
Hi Debbie,
Thank you for your lovely words.
It's great to hear that Megan and our Africa specialists were so helpful in the creation of your perfect holiday.
We hope you have an amazing time!
Kind regards,
Alice
Kuoni Customer Services
Marie was amazing in helping us find a…
Marie was amazing in helping us find a holiday.we just walked in and straight away she got down to searching for a perfect holiday in our price range.
She helped us look at several options and really dived in to the details of each areas could offer us .She didn't rush us and was very helpful.ww came away very happy and excited about the holiday we had booked .
We will definitely use Kuoni again
Great staff and fantastic service
27. januar 2026
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Svar fra Kuoni UK
Hi Hilary,
Thank you for your lovely feedback.
I'm so pleased to hear that Marie was so helpful to you in store, and was able to find your ideal holiday! Is there a better feeling than having a holiday booked?
I'm thrilled that you came away feeling excited about the trip. Now just to decide what to pack!
Kind regards,
Alice
Kuoni Customer Services
Booking our holiday in the Harrogate Branch
Booking our holiday in the Harrogate branch was excellent. We made significant changes to our itinerary and we were helped greatly. It has been a pleasure to deal with everyone at the branch. Jenny has been fantastic in sorting out our holiday. She made us feel like VIPs!! Thanks so much.
27. januar 2026
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Svar fra Kuoni UK
Hi there,
Thank you for your kind comments.
The team in Harrogate truly are a fantastic bunch, and I'm so pleased that you were made to feel super special, as you should do!
I hope you are already getting excited for the holiday!
Kind regards,
Alice
Kuoni Customer Services
So efficient, so easy to arrange trip
Initial enquiry followed up with email offer, able to add a day and change time of flights with great ease. Looking forward to the trip later in the year.
26. januar 2026
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Svar fra Kuoni UK
Hi there,
Thank you for your feedback.
It's great to hear that your booking experience was seamless from start to finish. It's what we truly pride ourselves on.
I hope you are getting excited for the trip already!
Kind regards,
Alice
Kuoni Customer Services
The Cardiff team are fantastic
The whole team made us welcome and were so interested in our plans. Hayley quickly and expertly worked up the the finer details and any adjustments we wanted recalculated to give us cost comparisions. The whole team, Sian and Kelly assisted and showed us what a great group of travel experts they are!
27. januar 2026
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Svar fra Kuoni UK
Hi Janet,
Thank you for your wonderful feedback.
The whole team in Cardiff truly are incredible, and it just shows that teamwork makes the team stronger!
I'm so pleased that Hayley and the team were able to fine tune your holiday to ensure it was perfect for you. I hope you have a wonderful trip!
Kind regards,
Alice
Kuoni Customer Services
Extremely knowledgeable.
Staff gave us all the information that we needed, they were very helpful and polite.
22. januar 2026
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Svar fra Kuoni UK
Hi Heather,
Thank you for your kind words.
I'm so pleased to hear that you received all the information needed for your upcoming holiday. I hope you are getting excited!
Kind regards,
Alice
Kuoni Customer Services
Amazing experience
From start to finish the experience with Kuoni has been amazing, was able to book a time slot on line and met Colin at the store, he was really knowledgable and helpful and discussed at length with us what we wanted from the holiday and because of his experience he made lots of great suggestions.
Once we received the quote we changed and tweaked it a number of times so as to get it just right and have now booked.
A fantastic experience and I am sure it will continue.
16. januar 2026
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Svar fra Kuoni UK
Hi Robin,
Thank you for taking the time to provide such lovely feedback.
Colin truly is a superstar and it's great to hear that you had such a wonderful experience in store with him.
Creating bespoke holidays for our customers is what we are all about, and nothing is too much trouble to ensure your holiday is truly perfect for you.
I hope you are already counting down the days until your next adventure!
Kind regards,
Alice
Kuoni Customer Services
Tremendous service
We cannot thank Hayley in the Cardiff branch enough again. She arranged our last holiday to perfection so we just had to visit Hayley again. She is so professional remembered our preferences from last year. It was a definite to book with her again.
25. januar 2026
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Svar fra Kuoni UK
Hi Suzanne,
Thank you for your wonderful feedback.
I want to take this opportunity to thank you for being a valued repeat customer. Hayley and the team in Cardiff truly are amazing, and it's wonderful to see you back after booking your last holiday with Hayley.
We hope you are already getting excited for the trip!
Kind regards,
Alice
Kuoni Customer Services
Excellent as ever
Excellent as ever. Took time to find a tour that would include all the things, and more, that I had requested.
23. januar 2026
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Svar fra Kuoni UK
Hi Pauline,
Thank you so much for your kind words. They truly mean so much to us.
I'm so pleased that we have been able to create your perfect tour itinerary, and I hope you're counting down the days already!
Kind regards,
Alice
Kuoni Customer Services
They were superb from start to…
Arron was superb from start to finish,no question was to daft
21. januar 2026
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Svar fra Kuoni UK
Hi Mr Jones,
Thank you for your feedback in relation to your holiday booking experience.
Arron truly is such a valued member of the team, and his service is second to none. I'm so pleased that you felt comfortable to ask Arron anything, and I'm thrilled that you found the experience exemplary. This is truly what we are all about.
Now you just need to sit back, relax, and count down the days!
Kind regards,
Alice
Kuoni Customer Services
Fantastic experience
Fantastic experience, very helpful full of knowledge . Found out more information on the area we are staying .
Five star service all the way .
23. januar 2026
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Svar fra Kuoni UK
Hi Anita,
Thank you for taking the time to share your kind words. They truly mean a lot to us.
We are always here to help and to provide insightful information about any destination. We hope this has helped you with your holiday planning, and I hope you are counting down the days!
Kind regards,
Alice
Kuoni Customer Services
If you are going on a special holiday get the right advi
They listened to the type of holiday we were looking for. Explained why our initial thought of destination was not the ideal match and then came up with 3 suggestions all of them perfect. Excellent product knowledge. Highly recommend.
16. januar 2026
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Svar fra Kuoni UK
Hi Andrea,
Thank you for your kind words.
Personalising holidays to suit our customers' requirements is truly at the heart of everything we do. I'm so pleased that, after exploring multiple destinations, you were able to find a holiday that truly was perfect for you.
Now it's time to get excited!
Kind regards,
Alice
Kuoni Customer Services
Excellent service from Harriet at Chichester
We were able to arrange to see Harriet in the Chichester branch on a day and at a time of our choice. We let her know ahead of the meeting what sort of holiday we were looking for, but we were flexible as to destination provided that it met our criteria as to weather, type of hotel and location. Harriet spent a long time going through suggestions with us until we found a hotel which ticked all our boxes. She was very pleasant and professional, knowlegeable and patient.
21. januar 2026
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Svar fra Kuoni UK
Hi Roger,
Thank you for your lovely feedback.
I'm so pleased that you had such a wonderful experience with Harriet in our Chichester store. Harriet is a superstar and is so knowledgeable about so many destinations.
I hope you are counting down the days already!
Kind regards,
Alice
Kuoni Customer Services
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