Kuoni UK Anmeldelser 

We contacted Kuoni by phone and were greeted by a wonderfully upbeat representative, Abbie. She was absolutely fantastic - a real joy to speak to.

She followed up on our enquiry and phoned us twice the following day. When I was unable to pick up the call she provided the information by email.

I called Kuoni back and asked to be put through to Abbie, which I was. We were able to finalise the holiday plans there and then, and we are now looking forward to our holiday.

I honestly cannot praise Abbie and therefore Kuoni highly enough.

Yet again Kuoni staff at the Trafford Centre store have delivered a fabulous tailor made package for us - this time travelling around Canada. Thank you.
Kerry and Orla listened to what we wanted and provided us with a great package, meeting all of our asks.

On the 17th April, 2026 I wrote a two star review for Kuoni based on the service I received when booking my honeymoon with them. Within days I received a reply via Trustpilot from Craig in Kuoni Customer Services, who in his words stated he'd 'reached out' to 'put this right'. Separately, I received a direct message asking me to provide my booking reference and contact details, which I did promptly.
Amazingly, three weeks later I have heard absolutely nothing from Craig or anyone else at Kuoni.
I therefore felt it important to write this follow up review as I can only assume that the reply message from Craig was an illusory ploy to create the impression to anyone reading Trustpilot that Kuoni does care and will indeed follow up to put things right. Alternatively, Craig's failure to follow up simply endorses my initial view that Kuoni does provide a poor and disjointed service, with little attention to detail. Or maybe it is both.
Either way, it is shocking that a longstanding company of Kuoni's stature can treat customers this way.
Sadly, I could not leave a zero stars review so have had to give one star, which they do not deserve at all.
Craig, if you read this, I am still waiting!

We’ve just returned from our honeymoon organised through Kuoni Reading and honestly could not recommend them enough, especially Stephen, who was fantastic throughout the entire process.

Stephen helped put together an incredible multi centre trip through Singapore, Thailand and Bali, and every part of the holiday felt really well thought out and personalised to us.

We also really appreciated his support during the uncertainty surrounding the conflict in the Middle East before our trip. Naturally we were quite nervous, but Stephen was always responsive, reassuring and worked with us to make sure we could still travel safely and enjoy the honeymoon we had been looking forward to. That support genuinely made a huge difference.

Some standout highlights for us were TreeHouse Villas at Koh Yao Noi, The Samaya in Seminyak, and Singapore, which completely exceeded our expectations.

Overall, the organisation, transfers and hotels were excellent and the whole trip was an unforgettable experience from start to finish.

Thank you again Stephen and Kuoni for helping create such amazing memories for us. We wouldn’t hesitate to book again.

A great team helped me select the right holiday to St Lucia and took time to make sure everything was spot on. Really nice to know there is a place I can go to book holidays face to face. Thanks to Holly and Harriet. Five star service!

Zoe at the Meadowhall store was so helpful and informative

From Steve & Samantha

We just popped into the Kuoni shop in Cheltenham to try and get inspiration of where we could go for a relaxing holiday later in the year (as our Seychelles holiday was put on hold with another agent due to travelling via the Middle East)
We was greeted with a very happy friendly smile by Melissa who totally listened to our requirements and took the time to talk and show us some options, her time and patience was given freely and nothing was too much trouble. We managed to book a lovely holiday with her help and guidance and knowledge of the island.
We are very excited now about our upcoming trip, thank you.

Claire was amazing. Personable, knowledgeable and enthusiastic. The whole process was simple. Every need and hint catered for. Brilliant. Will be back

Very friendly agent who spent time searching for best price and dates / duration within the period we were looking for.
Having been to this hotel for a similar period this year we were looking to go again next year for slightly longer period.
The agent took away our requirements and then searched for the best option. Although the prices have significantly increased from all the various travel companies compared to this year. Kuoni was then lower than the competition and exactly in the range of dates we asked for.
Booking was very easy, with confirmation later that day

Great service from Julie@Kuoni. Gave her an outline of what we were looking for and the following morning we had a proposed itinerary and quote and we booked the next day. Really helpful on the phone explaining the resort and breakdown of all costs

We met a representative, Sharna, at our wedding venue in Dalton Old Pumphouse near Seaham on a wedding fare night. She was very friendly and left us with a brochure.

I decided to give it a quick look and thought no harm in asking for a proposal for our honeymoon. Originally, we were going to Dubai then Mauritius over the course of 12 nights.

The price was very good as I thought there would be a huge uptake. We were lucky we booked it through Kuoni, because we wouldn't have been able to change our holiday due to middle east conflict if it were through a normal travel agent.

We're now going to Barbados, Sharna was very helpful giving insight to options and sharing information based from her own personal travel experience.

The entire process has been handled by her and couldn't fault the experience, would highly recommend.

My adult son has autism and, after nearly two years of preparation and support, we were ready for a once-in-a-lifetime trip to USA. We chose to book with Kuoni because we believed we would be well-supported. Unfortunately, that has not been our experience.

Having explained my son's needs, Kuoni staff recommended that we reserve specific seats with Virgin Atlantic, the airline they had arranged. We did this at an extra cost of £600.

Three months later, Virgin cancelled our reservations without notification or refund. I found out by chance and, after considerable effort, secured alternative seats. However, when I later chased for confirmation, I was told the new seats were only provisional, meaning it's highly likely that my son will have to sit several rows away from my wife and me.

At this point, I turned to Kuoni for support. I was told: "we have no control or input over airline policies or their terms and conditions" and, when I explained the holiday was in jeopardy, was told to take it up with my travel insurer.

All this has placed the holiday at risk and has created significant and avoidable stress. Even if Kuoni is not legally liable in this situation, I would still have expected a more supportive and empathetic response, particularly given that I had clearly explained my son's needs before booking.

The holiday hasn't yet taken place, but I am not confident that Kuoni will offer any support if we need it.

Nicole and the team at Bluewater were excellent as usual. Knowledgeable and helpful.
Smiley too!

Unfortunate situation with Kuoni Trafford centre. Wed made an appointment early in the week to plan our honeymoon, we arrived this morning excited to book and were told that they'd booked someone else in at the time we had original been booked for, so could no longer see us. Credit they had tried to contact us on thursday, however my partner had missed the call, in future it would be useful for a message to be left informing us of the situation, rather than just asking for a call back (my partner is a teacher so unable to take calls during the day). There was one single attempt made at contact. It all felt a bit like a better offer had come in for an appointment, so ours was chosen as the one to be cancelled (the other party were also arriving in store at the same time being seated and looked after). Either this was the case, or there is a flaw in the website which allowed this to happen. We were given another time 2 hours later, which we couldntmake. We have made another appointment at trailfinders instead.

We unfortunately had to change holidays, but Mark did a great job of finding an alternative holiday that met our requirements.

We have had the pleasure of booking a few holidays with Amy and the team at the Chelmsford store. This time it will be our honeymoon to Africa and have to thank them for their expert knowledge and patience in getting every little detail right to book our dream holiday. From start to finish nothing is too much trouble. Thank you

We couldn't go on our trip because of the war in the gulf- We were due to fly to the Maldives via Bahrain. Kuoni were responsive, incredibly helpful and empathetic, during what must have been the most stressful time for the team. They offered options and provided a full refund that came through within 14 days of the cancellation. What a service - I will definitely book with them again.

Very satisfied with how they dealt with our middle east flight disruption, means I will be happy to book again with them when we rebook our trip to Thailand.

Wow. We wanted the holiday of a lifetime, and Maldives delivered.

Having never previously visited Maldives, we chose through @Kuoni to spend 4 nights at each of three different islands: #Kuramathi, #Ananea Madivaru and #Kandolhu.

The views expressed below are unique to us, we know and respect that others will have different.

Our overall assessment is the Maldives is what we perceive paradise to feel and look like, the most incredible white beaches, gorgeous blue sea full of interesting sea life and coral, complimented by plenty of sun.

Our review is as follows:
Kuramathi 8 out of 10. Would probably return
Ananea Madivaru 9 out of 10. Would definitely return
Kandolhu. 7 out of 10. Unlikely to return

Every island offered a unique experience, and all helped create ‘paradise’ and our holiday of a lifetime.

So what lies behind these scores:
Kuramathi Is a large and mature island with fantastic staff, an engaging General Manager, excellent buffet food, fantastic infinity pool, complimented with a pleasant bar and restaurant.
Everyday we enjoyed every member of staff making us feel very special.

Ananea Madivaru Is a medium sized new island with fantastic accommodation (truly stunning), everything maintained to the highest standards, and friendly staff . The island had lovely extras including free paddle boarding complimented by what felt like a large, safe and stunning paddle area, plus free yoga led by an incredible teacher, and one of the best gyms ever visited at any holiday venue. Other opportunities not sampled including pickle ball, tennis and more.
The welcome to the island made a very impactful statement that created the perfect start.
We noted that of all of our islands that we visited, this had incredible staff welfare facilities - creating a happy and united team.

Kandolhu Is a very small mature island with some lovely staff. The À la carte menu and food choices were outstanding. Snorkelling felt safe and a unique experience of coral and sea life - ‘our own tropical fish tank’, particularly when staying in an over the water villa.

What improvements would we recommend for each island:
Kuramathi: Accommodation matched with Ananea, plus extras like free paddle boarding and yoga.
Ananea: Buffett food and service aligned with Kuramathi, and restaurants with a more comfortable temperature - very simply the bar and restaurant environment was toooooo hot to enjoy the food and drink, or lounge for the evening.
Kandolhu: To be more than a snorkelling island, and be better value for money (particularly bar prices which were stupidly expensive)

And finally our messages for Kuoni
Thank you for creating a holiday of a lifetime,
All islands created a unique experience,
The sea plane journey was a great end to the adventure,
Suggest secure more potential customer insights on needs and abilities before proposing islands,

Specific things to note:
The original island transfer was beyond an awful experience
And strongly recommend providing greater clarity on what is and isn’t included in each islands package price, at best it proved to be confusing.

Booked over the telephone with the Harrogate store after weeks of deciding and swapping and changing. Prices of each change given in email. Tell me then how K**** ups the price by £334.00 within hours of the last itinerary!? Yes, prices change we know this but that much in such a short space of time. Disputed this straight away to the point within days the regional manager called, K****, funny because she saw the error K**** had made within 20 seconds of me explaining. After that, mass cover up as not all call recordings were given in which clearly you can hear me questioning the extra £334.00, but no clear solution given. Now before A**** or C**** given you their version of events which I am sure they will, even my bank saw the error but the way that Kuoni sent a 50 page document to my bank. They forwarded it to me but the file was too large and by post it hasn't arrived as of yet. Then there's the matter of contact, pls be aware that the MD's HO as written on their website is not complete, your post will not get there. Kuoni have conveniently not given an full address, infant Royal Mail don't seem to have it on file ... sketchy