Zoe in the Meadowhall shop was attentive, took at lot of time to listen to what we were looking for and where we had travelled in the past. She talked us through every aspect of our holiday and was... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We were looking for flights to Australia & Jo got us an amazing price !! Saved us hundreds on what we had found ourselves & been quoted from other companies . We couldn’t be happier x
We have used Kuoni for 5 holidays which have all been incredible, fantastic hotels and transfers. We had a trip booked to Thailand in January but do to a serious medical event we had to cancel it an... Vis mer
Booking process smooth and uneventful. Change of contact person due to illness did not cause any problems. Slight hiccup after deposit paid as account did not appear immediately online but customer... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We don’t just sell holidays, we make them. The ‘making’ is in the detail. We are pioneers of effortless customisation, because we listen to you and we get you. We’ve been following in the path of our founder, Alfred Kuoni for over 100 years now. Visionary, adventurer and explorer, always seeking out new places, new experiences and easing the path for fellow travellers to share all he discovered. Little has changed. We understand what you want and need from a holiday, matching it with the perfect style to exceed expectations every time. We’ve grown to become the one of the country’s leading premium tour operators, and along the way we’ve picked up over 200 service and travel awards.
Kontaktopplysninger
Storbritannia
- 0800 0924444
- www.kuoni.co.uk
4,6
Enestående
657 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 46 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Kuoni Cheltenham
They listen to what we wanted and came up with a holiday that fitted our requirements. They can be trusted to organise what they say. We found Melissa very good as took over half way through planning.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Stuart
Thanks for taking the time to leave such wonderful feedback for Melissa and the team at our Cheltenham store.
We love helping customers find their perfect holiday itinerary, and I'm so glad that Melissa was able to find something that perfectly fits your requirements.
Kind regards
Craig
Kuoni Customer Services
Amy was really helpful in booking our…
Amy was really helpful in booking our holiday to Tenerife, Stacey also helped with price matching the holiday
It’s a really nice atmosphere, all staff are really nice, would highly recommend to check with them if bookings holiday
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi there
It's great to hear that Amy and Stacey were so helpful and managed to find a price match for your holiday to Tenerife.
We pride ourselves on the level of service we provide, and it's so lovely to hear that our team were so nice and that they have created a good atmosphere in store.
Thanks so much for taking the time to leave us such lovely feedback.
Kind regards
Craig
Kuoni Customer Services
Once again I have received excellent…
Once again I have received excellent customer focused service from Denise and Kuoni.
My emails were answered promptly.
Over the years I have booked many trips through Kuoni, the level of service has always been excellent and this is why I book with Kuoni.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Mrs McLennan
Thank you for taking the time to leave such lovely feedback about Denise and your experience booking with us.
We always appreciate your loyalty, and it has been an honour to take you away on so many wonderful trips. I'll be sure to share your lovely comments with Denise, and I'm so glad she was able to help find you the perfect itinerary.
Have a truly wonderful trip, and we can't wait to help you with the next one.
Kind regards
Craig
Kuoni Customer Services
Poor Customer Service for What Should Have Been a Special Trip
I contacted Kuoni to arrange a special holiday to the Maldives to celebrate my 50th birthday in December. Given the significance of the trip, I expected a high level of customer service and attention to detail.
I arranged a consultation appointment and was expecting a call from the Sheffield office. Unfortunately, no call was received at the agreed time. When he eventually contacted me later, I was told that he had been too busy in the office to keep the appointment. Needless to say, I had spent time waiting for the call and was disappointed that my time was not afforded the same consideration.
During that conversation, I provided details of what I was looking for and was assured that some holiday options would be sent to me by Friday. Friday came and went with no communication whatsoever. It was only after I contacted the office again that I received a response by email and two proposals were eventually sent.
Since then, I have heard nothing further for over a week.
Overall, the customer service and experience have fallen well below the standards I would expect from a premium travel company. Repeated failures to honour agreed appointments and timescales have left me with very little confidence in Kuoni's ability to plan what would be a significant and expensive trip. I have found the whole experience frustrating and a complete waste of time.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi James
Thanks for taking the time to leave a review of your experience, although I'm really sorry to hear that you've been left with such a disappointing impression of us.
Our Sheffield store usually receives great feedback, and it's clear something has gone wrong here to leave you feeling so unhappy with us. It's disappointing to hear that you've experienced issues with getting hold of us and that we didn't keep our agreed appointment time. This isn't good enough, and I'm sorry you experienced this.
I'll be reaching out to you directly today, and will also be making our Store Manager aware so that he can try to fix this for you. We'd love to try restore your faith in us, and have the pleasure of taking you away on this really important holiday to celebrate your milestone birthday.
Kind regards
Craig
Kuoni Customer Services
Kuoni made booking a holiday clear
Kuoni made booking a holiday clear, simple and effortless. Great communications all the way. Will definitely book with them again
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Nigel
Thanks for taking the time to leave us such fantastic feedback. I'm so glad to hear our team were able to make your holiday booking so effortless, and that you've been impressed with our communications.
We can't wait to welcome you on your tropical holiday, and many more to come.
Kind regards
Craig
Kuoni Customer Services
Very informative and courteous…
Very informative and courteous approach. Answered all our questions and took into account our preferences.
13. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Jackie
Thanks for your feedback, and it's great to hear we were able to answer all of your questions and fully tailor your holiday plans.
We can't wait to welcome you on your next Kuoni holiday.
Kind regards
Craig
Kuoni Customer Services
Lydia at the Manchester office always…
Lydia at the Manchester office always provides an excellent, professional and friendly service.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Grace
I'm so pleased to see that you're delighted with the service you receive from our Manchester store. Lydia is a super star, and I'm so glad that she's been able to provide you with such excellent service.
We can't wait to welcome you on your next Kuoni holiday.
Kind regards
Craig
Kuoni Customer Services
After a long break
After a long break, we returned to kuoni and before I could believe it Sammi Whittaker had sorted us out! Great comms and reassurance. Costed out a couple of options. We are hugely looking forgot Rwanda Gorillas for my husbands 60th
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi there
It's great to hear you've returned to us, and are trusting us with such a special trip. We won't let you down!
It was also lovely to read that you've had such great service, and reassurance from our team.
I hope you both have a truly wonderful time exploring Rwanda and seeing gorillas for your husband's very special birthday.
Kind regards
Craig
Kuoni Customer Services
Fabulous recommendations
After the last trip Nicola organised for us to Thailand, I can honestly say we trust her recommendations completely. She put together a fantastic itinerary that included all the highlights, and every hotel was spot on! We’ve gone straight back to her for our next holiday to Vietnam - can’t wait!
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Jayne
It sounds like you had an incredible time in Thailand, and I'm so glad that Nicola was able to craft the perfect trip for you.
It's also great to hear that she has been able to help you out with your next exciting adventure, you are going to have an amazing time in magical Vietnam.
Kind regards
Craig
Kuoni Customer Services
Excellent service throughout with…
Excellent service throughout with knowledgeable, efficient and friendly advisors. No other travel agent comes close! Would give them 11/10.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Linda
Thanks so much for taking the time to leave such a glowing review for us. We love your 11/10 rating!
We pride ourselves on being ahead of the pack with our service and knowledge, and it's great to hear that our loyal customers have had such a good experience with us and agree.
We can't wait to welcome you on your next Kuoni holiday.
Kind regards
Craig
Kuoni Customer Services
Jade in your Oxford street branch is a…
Jade in your Oxford street branch is a delight to do business with. She is friendly, polite, professional, helpful and efficient. Nothing is too much trouble for her and I am most impressed that she always remembers my name because she must meet many many customers.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi there
Thanks for taking the time to leave such a lovely review after your experience with our Oxford Street store.
Jade is a real star, and I'm so glad she has been able to provide you with such memorable service. I'll make sure she receives your lovely feedback.
We can't wait to welcome you on your next Kuoni holiday.
Kind regards
Craig
Kuoni Customer Services
Fantastic, knowledgable service.
My husband and I recently visited Kuoni Cheltenham to plan a special trip to South Africa and we were fortunate to be helped by Arron.
Arron's service was exceptional from start to finish. His knowledge of Cape Town, the Garden Route and South Africa as a whole was outstanding, and his personal experience brought the itinerary to life. He shared countless helpful tips, recommendations and insights that made us even more excited about our trip.
We spoke with a couple of other travel companies during our planning process, but Arron stood head and shoulders above everyone else. He was professional, enthusiastic, incredibly knowledgeable and genuinely invested in helping us create the perfect holiday. He was actually interested in making this a memorable, bespoke trip that matched our interests, compared to other travel agents who flicked through website pages with disinterest and asked us to pick a hotel.
We have used Kuoni before to plan our honeymoon to Costa Rica and it was outstanding. We would not hesitate to recommend Arron and Kuoni to anyone looking for expert travel advice, outstanding customer service and truly memorable holiday.
30. mai 2026
Anmeldelse skrevet uten oppfordring
Received excellent service from Gemma…
Received excellent service from Gemma Hyndman when booking our holiday to Sri Lanka. We wanted a memorable experience as this holiday is for our 30th wedding anniversary. Gemma listened to what was important to us and advised on the best hotels and experiences according to our brief. Some of the hotels didn't end up being available, however, Gemma sorted new hotels that were just as good, if not better. We appreciated Gemma's knowledge and experience. We can't wait for our holiday to Sri Lanka and we are excited for the itinerary.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Donna
Thanks for taking the time to leave us such lovely feedback about the experience you had booking your special trip to Sri Lanka.
Gemma is brilliant, and I'm so glad she was able to help you craft the perfect itinerary and use her excellent knowledge to make changes where required. I'll make sure to let her know about your lovely review.
You will have the most wonderful trip in stunning Sri Lanka, and I hope you both have a really special time celebrating such a wonderful milestone together.
Kind regards
Craig
Kuoni Customer Services
Various flight options and prices researched.
The travel consultant listened to what I wanted, agreed to find prices and different travel options.
She emailed several holiday variations to me, then was extremely helpful booking my final choice, after a telephone conversation, carefully checking all details were correct.
Would recommend.
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Patricia
Thanks for leaving us such a lovely review of your booking experience.
We take pride in the level of service we provide, the the effort our teams put in to find the perfect itinerary for every customer, meticulously checking the finest details. It's great to hear that your Personal Travel Expert was able find an array of options for you to choose from, and that she made sure to check all the details.
I hope you have a truly wonderful trip.
Kind regards
Craig
Kuoni Customer Services
Very helpful company
Very helpful company. Responsive to our requests and offer a good service and quality holidays
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Caroline
Thanks for taking the time to leave us such a positive review.
I'm delighted to hear you enjoy the good service and quality holidays that we provide. Helping customers find their perfect itinerary is what gets the Kuoni team out of bed in the morning, so it's great to hear you find us to be very helpful.
We can't wait to welcome you on your next Kuoni holiday.
Kind regards
Craig
Kuoni Customer Services
First class service
Andrew at the Bluewater store was amazing, listened to what we were looking for at put together what looks like an amazing trip. Suggested places to go and things to see while we're away and will also be arranging some tours for us too!. What super service thank you Andrew.
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Sue
Thanks for taking the time out of your day to leave such lovely feedback for our Bluewater team.
We agree that Andrew is absolutely brilliant, and I'm so glad to hear that he listened to your needs and has put together the perfect itinerary for you. It's great to hear that you rate his service as 'super' as that's everything that we strive to be.
We can't wait to welcome you on your fantastic holiday, and be of service for many more to come.
Kind regards
Craig
Kuoni Customer Services
Made the process of arranging a holiday…
Made the process of arranging a holiday easy and straightforward in a very professional way.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Outstanding service
Kuoni are my go to and trusted agent for holidays-I don’t go anywhere else. Charlotte Adshead in the Sheffield branch creates the most perfect holidays and always exceeds our expectations
23. mai 2026
Anmeldelse skrevet uten oppfordring
Sue was helpful
Sue was helpful, knowledgeable and friendly when booking out holiday. Even when I changed my mind a few times, Sue was able to adapt quickly and find the best holiday for us. I would recommend Kuoni to anyone looking for knowledgeable staff who can offer guidance when booking your holiday.
25. mai 2026
Anmeldelse skrevet uten oppfordring
We booked our holiday after being…
We booked our holiday after being assured that once we paid our deposit we could look to find extra legroom seats only to subsequently be told this is not possible unless we pay for the flights in full 2.6K. Feel very misled and misold at this point.
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kuoni UK
Hi Abby,
Thank you so much for reaching out about your concerns. I'm really sorry to hear that you feel misled by the information provided to you about pre-selecting your seats.
Whilst I can see that the sales team have been in touch recently with your seat information, I have ensured your feedback has been passed to them so that we can iron out any issues and ensure you have the seamless holiday experience you rightly expect from us.
I'm so grateful for the time taken to provide us with this information, as it is only with insightful comments like yours that we are able to continously improve the service we offer our wonderful customers.
Kind regards,
Alice
Kuoni Customer Services
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