A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee. Hugely impress... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I love the digging spade but it split and after contacting Kent & Stowe I had a very positive experience and a replacement arrived within 48 hours. I was given gift vouchers for the cost and postag... Vis mer
Selskapet har svart
Great customer service after I made a claim using their 15 year guarantee after the wooden shaft snapped whilst using it correctly to aerate a historically poor grass growing area of my lawn which has... Vis mer
Selskapet har svart
The ordering,and delivery was excellent. I started to use them immediately and they've been in use very successfully every day since. They're very comfortable to work with and cut well. I'm very pleas... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Kontaktopplysninger
4,5
Enestående
386 anmeldelser
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You was very helpful with my broken…
You was very helpful with my broken spade, and issued me gift vouchers to buy another, hopefully it not happen again
6. mai 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We're so glad we could help with your spade and that the gift vouchers were useful. We appreciate your kind words!
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
We are so glad you enjoyed our products and prices! Thank you for your kind words.
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review and for your kind words. We will make sure to share this with the customer service team.
Thanks,
The K&S Team
High quality products and excellent…
High quality products and excellent service. First class all round.
4. mai 2026
Svar fra Kent & Stowe
Hello,
We are so happy to hear you enjoyed our products and service. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased you like the gloves and service. Thank you for your kind words!
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We are so glad you are happy with the tools and their quick arrival.
Thanks,
The K&S Team
Great as described. Good quality
Great customer service , delivered on time. Packaging unusually flimsy for such a heavy item but did the job.
24. april 2026
Svar fra Kent & Stowe
Hello,
We're happy to hear you received great service and timely delivery! We appreciate your feedback regarding the packaging and will certainly review it.
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We are glad to hear that you are happy with the service provided.
Thanks,
The K&S Team
Good product
30. april 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are very happy to hear that you like our Carbon Steel Weeding Knife.
Thanks,
The K&S Team
Everything is great customer service…
Everything is great customer service and tools only the best for my husband
30. april 2026
Svar fra Kent & Stowe
Hello,
We're happy to hear that you had a great experience with our customer service and tools! We appreciate you sharing your positive feedback with us.
Thanks,
The K&S Team
Promptness of response and sorting out…
Promptness of response and sorting out of a problem Well done
30. april 2026
Svar fra Kent & Stowe
Hello,
We appreciate your positive feedback! We are so glad we could resolve the issue promptly and meet your needs. Thank you!
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
We appreciate you sharing your positive experience with our products and service! We are so glad you are happy.
Thanks,
The K&S Team
Extremely good customer service.
Extremely good customer service.
Quick response to my query and very satisfactory resolution.
20. april 2026
Svar fra Kent & Stowe
Hello,
We're happy to hear that you received excellent customer service!
We appreciate your feedback and are glad your query was resolved satisfactorily.
Thanks,
The K&S Team
Good reliable quality...does the job
28. april 2026
Svar fra Kent & Stowe
Hello,
We're happy to hear that our product meets your needs with reliable quality. Thank you for your positive feedback; we really appreciate it.
Thanks,
The K&S Team
Good prompt response.
21. april 2026
Svar fra Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you received a good, prompt response from our team.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
Thank you for taking the time for leave us a review. We really do appreciate your feedback.
Thanks,
The K&S Team
Great customer service
27. april 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We really do appreciate your feedback regarding our Customer Service team and will make sure this is passed on to them!
Thanks,
The K&S Team
The quality of the garden hose cannot…
The quality of the garden hose cannot be criticised.
It is the instruction leaflet to help users to assemble it which is confusing …..the print is not only too small, but does not make it clear how to assemble the three different connectors. I needed to get a technician to assist me . Martin SLIJPER.
26. april 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear you’re happy with the quality of the garden hose and our service.
We’re sorry to hear that the instruction leaflet caused confusion during assembly, particularly around the connectors. We appreciate your feedback regarding the clarity and print size, and we will pass this on to our product team for review.
We’re glad that once assembled the product met your expectations, and thank you again for sharing your experience.
Thanks,
The K&S Team
We have never received our order and…
We have never received our order and Kent & Stowe have not even contact us! Total waste of time and I want my money back!!
24. april 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re very sorry to hear that your order has not arrived.
We can see that your order was dispatched on 24th April via Evri and tracking shows movement up to 27th April, after which there have been no further updates.
We are not always proactively notified by couriers when a parcel becomes delayed in transit, so we do rely on customers letting us know if there is an issue so we can investigate promptly. We also don’t currently have any record of contact from you regarding this order.
We will reach out to you directly to resolve this as quickly as possible
Thanks,
The K&S Team
I contacted customer service due to the…
I contacted customer service due to the base of my watering can being blown therefore it won’t stand up. I have purchased many tools from Kent & Stow previously and not had a problem but based on the quality of the watering can and the poor level of customer service I rate this company 1 star. No where does it mention the watering can only has a 13 month guarantee and more importantly I’m not sure which gardener expects to purchase a watering can annually. Very disappointing, needless to say I won’t he purchasing anymore tools
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. I would like to start by apologising that you experienced an issue with your watering can, particularly as you have previously had positive experiences with our tools.
Regarding the warranty, unless otherwise stated, all of our products come with a 12-month manufacturer’s warranty. If a manufacturing fault arises within this period, we will of course arrange a replacement. Although your item falls outside of this timeframe, we do review cases individually and are always happy to consider goodwill solutions where appropriate.
We have already responded to your original email to request a few details so we can arrange a replacement for you. As soon as we receive the information requested, we will be happy to proceed.
We value feedback of all kinds and always aim to resolve genuine concerns as efficiently as possible.
Thanks,
The K&S Team
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