Keepmoat Anmeldelser 4 924

Tony my painter for house is brilliant.thanks so much

We had the pleasure today of having James, who assisted with repairs around the house. He arrived punctually, demonstrated professionalism, and was exceedingly helpful. Thank you very much.

I am incredibly disappointed in Keepmoat’s choice of parking contractors.

I have visited my retired parents here many times on weekends without issue. However, on Mother’s Day, my two brothers and I were all hit with £100 fines each (£300 total) for parking on the roadside when the driveway was full.

While there may be signs, the implementation of these restrictions is clearly designed as a "trap" rather than a helpful service. To target a residential estate on a day like Mother’s Day - knowing families will be visiting elderly parents - is cynical, predatory, and deliberately unkind.

People buy Keepmoat homes believing they are moving into a community. Instead, Keepmoat has employed a company that effectively isolates residents by making it a financial risk for their children to visit.

If you are considering buying a Keepmoat home, be aware that your family may be fined £100 just for coming to see you. A deeply disappointing and "un-homely" experience.

James from customer care @ Willow heights fixed our door problem very nice and quick on the 3rd of march. Sorry for the late review. I wish everyone will be as good and thorough as he is. Thank you again!

Sell the parking rights on their sites and charge visitors for visiting on Mothering Sunday, avoid these charlatans if you can!
Following Keepmoat’s response
I would like to make it clear that this review is based on one issue, but this has followed several other problems that I have tried to resolve with the company directly, unfortunately their poor performance and bad post sale service had lead me to the score given, I would not recommend this company at all.

Craig was brilliant - thorough and efficient. Respectful of my house - ie took shoes off, covered furniture, swept afterwards. Had two days in my house fixing snags - sanding and painting and he was always smiling and friendly. Couldn’t have hoped for a nicer bloke.

Keepmoat have been useless I had a leak Xmas eve 2025 downstairs from my onsuite and they said that my warranty has ran out and they can't help with my issue.
I have had a baby previously and I have mould growing on my downstairs ceiling due to the leak coming through.

Had a surveyor and plumber out and all my onsuite tiles are cracked which over time has seeped through the tiles and leaked through to downstairs!

I have all pictures and videos and proof but no body can help and my house insurance have said they can't do nothing as it's due to POOR WORKMEN SHIP!!

I am appalled that I have been left in this situation due to poor workmen ship and NHBC can't even help they are just as useless as keepmoat

The customer care team are very quick to respond to any queries about snags or other issues regarding the external site. Often, minor things can be fixed on the same day by their staff who are all very friendly and helpful.

Purvinder has been really supportive all throughout. Great team and I love my new community. Can't wait to move in!

The aftercare Keepmoat offer is very good. We've had a few snags around the house and Keepmoat have dealt with all of them. Really happy with the service and the build of the house.

Thank you to Joel who was beyond professional, answered all of our questions, was unbelievably patient and made the most amazing cup of tea!!
Ps. We still haven’t had an argument - survived another day! 😉 thank you so much for your time.

Highly recommend Craig Hackett. He arrived right on time. The work was done quickly, even tidied up the dust afterwards. Professional and great communication throughout. 5 stars!!

Good customer friendly staffs, things made simplified and straightforward

It was time for the snag in the property we moved in a couple of months ago and Cat didn’t disappoint on her proactive approach to fix the bits here and there! Really appreciate that and her willingness to do the extra to make sure we have a great experience moving forward (:

James who attended my property to resolve couple of issues was very helpful.

I don't normally put positive reviews on about keepmoat because of our experience.
Westmeadows Cramlington
However Jason the technician who came out today was profesional and polite and made a good job of the snaggs he repaired

Andrejus came round for several technical issues we had reported. He was very polite, friendly, respectful and efficient. He even attended to another fault that wasn't on his list and fixed it for us! Very happy with the service he provided on behalf of Keepmoat.

Ross, the technician from Keepmoat, visited my home to fix a few issues that I had raised. He did a fantastic job. He was very professional and clearly experienced in his work. He patiently checked everything and made sure the issues were properly resolved.
What I appreciated most was his helpful attitude - he was friendly, respectful, and happy to explain things. It's great to see someone who takes real pride in their work.
Really pleased with the service. Thank you, Ross!

Moved into new house 9mths ago only had a few snagging problems, all sorted very quickly thank you to nik slater, she was very helpful to us and a pleasure to deal with .

James who came to do some jobs was punctual.very professional in approach.respectful of property.friendly persona.kept us informed throughout job