Kaleidoscope Anmeldelser 

Always a very good experience with ordering, and delivery of all goods, this time both pairs of trainers are very good and the dress is perfect for the occasion. Looks very good, excellent quality.

Hassle free shopping, plenty of choices and a very easy ordering system

The range of clothes is brilliant, so is the quality and with regular discount offer codes it's a great way to shop. However delivery is expensive and takes longer than most other companies I use. I shop online for everything from toiletries and skincare to jewellery and shoes. I usually receive my parcel within 2-3 days. Kaleidoscope is usually 5. My last 2 orders have been worse than usual - 2 months ago I had notification that my parcel was on the way via Evri. 3 days later and no update from Evri. I eventually received notification from Kaleidoscope that my order was delayed. I waited and had another notification to say my order was lost in the system somewhere. I waited. Nothing for a further 2 days. I called and the onus was on me to say whether I wanted a refund or the parcel to be resent. I eventually got what I'd ordered but it took 12 days. I blamed Evri initially but I've just made another Kaleidoscope order and the exact same thing happened and I'm still waiting for part of the order, a week later, with no notifications about the delay or when it might be despatched. The delay was shorter but still. Not any if the other 4 parcels delivered by Evri last week was delayed. Maybe it's just coincidence but given the cost of delivery and the generally longer turnaround time, these recent experiences have made me less likely to shop with Kaleidoscope.

Great shopping experience ..Easy to place an order
.was kept in the loop about my parcels progress Parcel arrived within days and I was very happy with my item
Easy smoth transaction

I love looking at the items that are on the kaleidoscope page, really lovely clothing at a very good price and are always well made. Also the household and bedding are exceptional, delivery is always excellent.

Evri delivery late by 2 hours with no communication, I was out when it came and in the photo it has been left outside under a communal porch. Don't know if it will still be there when I get back after the weekend.

Excellent delivery service,and choice of goods, wish shoe sizes came in half sizes

Great choice of merchandise reasonable prices and good quality and service.

I have been a customer for many years and whilst there have rarely been issues, unfortunately this time was different. I placed an order and paid for it on my cash account via my bank card. I placed another order after mine and paid with my husband's bank card. I returned my order as not suitable for a cash refund but, I later found out after numerous phone call to Kaleidoscope and then to my bank which involved emails as proof of order, return etc, that the refund was issued to my husband as that was the order after mine. Does that make sense or is it just me? The email confirming the refund states it will be returned to the original payment method, it most certainly wasn't, what a ridiculous system!!

WARNING: Avoid this company.I placed an order in early August for £233.09 and it has been an absolute nightmare. I received split-up pieces (just tops or just bottoms) followed by accidental duplicates. I only kept one bikini worth £43.25, meaning I am legally owed £189.84.Their refund process is completely chaotic. I received one bank credit and three separate cheques that don't add up to the correct total. Worse, the bank branch confirmed the cheques didn't look like standard cheques and wouldn't scan on my mobile app.I have quoted my Compliance Case Reference Number across Live Chat, phone, and emails, but I am now being completely ignored. Shocking, unorganised, and abysmal service. Still waiting for my remaining balance and a goodwill gesture.

Kept waiting far too long on phone,
regarding my complaint on poor quality items.Had to hang up as I had appointment.I phoned back and told I would have discount of 10 per cent.
But not told how I would receive.I had to ask what the procedure would be.
It came across as not bothered atitude

I have been a customer for many years ,but for the lady few weeks I can,t access the app or my account. I contacted customer service vices who were no help whatsoever. I have tried to uninstall the app then reinstall but that doesn't work either
When I try to access my account via the kalaedoscope website, the page comes up and says welcome back, but I can,t get into it using my usual password and email address, I've asked to reset and use a new.password but I,m not being sent a link
I emailed customer service and they haven't, replied. I am so disappointed in this company that I will now clear off my balance and not order again

This site has the worst customer service I have ever experienced. Unhelpful with no knowledge of procedures. The company has no recognisable complaints procedure and even writing to their Head Office (Freemans PLC) does not deliver a response. They are a disgrace to the retail business.

The worst customer service line I've experienced in years! - Called them last year to advise that my mother (account holder) had past away. Took all the details and proceeded to do nothing with them, They continued for 12 months to send letters, flyers and catalogues to the family home where my elderly father still lives. Eventually, two weeks ago they acknowledge my complaint after months of calling and repeating the same details and told someone from the accounts team will be in touch. Today received a letter from them with someone else's name on it! They changed the name on the account instead of dealing with it as a bereavement.

I called them to explain and spent a further 30 minutes of hearing the gentlemen on the end of the phone, consistently tell me my mother is dead, her account is closed. - "Yes but why is someone else's name on the account?" - "You want to change it, it is fraud, you are committing fraud by pretending to be your mother she is dead? No?" -
I repeated myself in as plain and as simple English as was possible but the representative still did not understand that the name has been changed instead of closing the account.
Asked for a manager or supervisor, was told no they are far to busy.(Exact words)

At this point I must have repeated myself around 10 times what I was asking. Eventually I was put on hold, the representative came back and said ok we made a mistake, the name is wrong. We will change it back. "Ok great, is the account closed now?" - "No it is a different person. I need to speak to them" "Who my mother?" "Yes, is she available?"

Surely when you want to resolve something around bereavement you should be more respectful and professional rather than accusing the bereaved family member of trying to commit fraud and constantly repeating there mother is dead to only ask to speak to them at the end of the call to close there account because the past away?

Lost for words really. - My advice don't use them! If they cant be respectful when a customer has past away, I imagine they don't care about any other aspect of the business either.

I have been with them for years, I pay monthly every month. I have noticed my account is going up, I am not buying anything. I have written to them to what interest they are charging me. I am still awaiting their response. They have stated my account is in persistent debt. This is incorrect!. I have never be3n treated like this before. I will never use th3n again and would advise others not to, as they are ripping people off

Have shopped with Kaleidoscope for many years but recently quality of clothing is very poor and the returns service even worse Waiting 3 days for courier to collect not happened contacted the company now saying someone will collect but not until next week
Will not use this company again extremely poor service

If I could give zero stars I would - Appalling company with terrible Customer Services - who just lie to you and give false information around the cancellation of orders.

I have had issues with them in the past, but yesterday inadvertently placed an order by mistake. I contacted them ten minutes later to cancel the order - after much messaging back and forth on their so call "chat" - I was told that the order COULDNT BE CANCELLED THEN - as it was not showing on their system!!!! Not sure how it could not be showing on their system when I had received an order confirmation. They told me I would have to wait until the next day (today) and I could contact them and the order WOULD BE CANCELLED. So today I contact Kaleidoscope both by phone and by "chat" to cancel the order, to be told "OH THERE IS NO GUARANTEE WE CAN DO THAT, WE WOULD HAVE TO PUT IN A "REQUEST TO CANCEL" THAT WILL TAKE 24/48 HOURS DURING WHICH TIME THE ORDER MIGHT BE SENT OUT"!!!
HANG ON........ that's not what you told me yesterday!!! I have been told there is nothing they can do and basically I have to wait and see what happens. I have asked to speak to a Supervisor and surprise - they are all busy!!! What annoys me most is that I was lied to and they are giving out false information regarding their order cancellation process. I am now left in limbo - I dont want the goods, but they have taken my money!!

As previously said I have had issues with this company before around refunds and now this!! NEVER WILL I ORDER FROM THEM AGAIN!

I ordered a dress on the Monday and was told delivery weds or Thurs. I needed for my friends funeral on the Friday. Emailed to say required urgently and would happily have paid extra. It never turned up until 11 days later. I’ve disputed this with my bank as it cost over £120. They’re now bombarding me with offers yet never responded to my repeated requests. I won’t use again.

Following a wasted 25min online chat today to try & sort my outstanding payments- I was left distraught! This advisor wanted to probe deeper into my health reasons for falling behind- totally unprofessional & not proportionate line of questions! Absolutely appalling!

According to consumer law sellers are duty bound to refund customers delivery charges on purchases.

Except Kaleidescope who are a law unto themselves.

Dealing with their customer services was impossible.

Suffice to say I shan’t be purchasing from Kaleidescope in future.