Jaguar Anmeldelser 

Long wait times, dropped car off for diagnostics on Thursday for rev cam fault, advisor Steve kept telling me there's no fault, on Friday concluded that it was but was too late to be repaired and had to wait till Monday, was carless, Monday came and vehicle repaired but couldn't release even though warranties had proof of payment made, collected on Tuesday car worked, drove home and parked up, went into reverse and image was misaligned, had a look and the whole cam hanging off so the housing was potentially damaged and not checked, lack of quality control after 5 days of being carless back to square one, raised this with Steve and was supposed to call back but nothing, first jaguar and not a great experience considering the size of the company, seems has if jaguar prioritise the rich, fair to say that I am put off from ever visiting jaguar dealership even though I need to get this sorted

Jaguar landrover inchape derby - appalling customer service. Made genuine enquiry on jaguar f pace £33k and reasured sales person clive walshaw that we were genuinley interested but couldn't speak on the phone as i was in hospital having chemotherapy gor cancer.

Had multiple calls where he persisted in calling me. Leaving voice mails outlining they had other people wanting the car and wanted a deposit to secure the without being etc.

Dont expect this from jaguar/landrover. Its unscrupulous trading pushing potential buyers in to handing over deposits with viewing s car.

Couldn't wait a few hours for me to get home from hospital snd took a deposit from someone else because they were buying on finance and i was a cash buyer.

Totally unethical trading. Avoid this dealership and sales team.

The dealership is Inchape Jaguar landrover derby.

Had calls from the sales person and sales manager since this review, making all kinds of excuses, absolutely appalling business model.

Avoid this dealership, no integrity.

Jaguar e-Pace more worse than the two fpace i had before. No auto stop due to insufficient battery loading this is a problem any time. Forget about visiting a car movie cinema you will be out of sound pretty soon. This car is a real desaster one and definitely not as it looks like in the advertisment and promised by sales.
Perfect car from outside - a nightmare as soon you get in …

I love my F pace - its great. I bought it last june and the dealer said that second key fob would follow. I've not had anything since and despite chasing the dealer - they still havent had them from Jaquar

Jaguar F-Pace 2018 massive engine fault while driving on motorway. Car has been sitting for six weeks in Spirit Motors Dublin, they say they’ve about 20 cars Jags and Range Rovers with same issue. Have been pushed between Jaguar Uk, Global and Ireland and no one can update me on when I’ll have my car back. Such a poor anftersales experience! Buyer be warned!

Jaguar is the worst car company in the world trust me.
My jaguar xf 2016 gear selector needs to be repair.
I took it to williams jaguar Manchester they said we don’t have it and it doesn’t exist in the world at the moment.and we don’t know when we gonna receive it.
They don’t know anything!!
They not even give me a curtsy car.

ZERO STARS for Inchcape & Jaguar vehicles

Bought a 17 plate XE from a private dealer with 30K mileage. Nothing but problems from the word go. I can't fault the prestige look of these cars but thats where the quality ends for me. Very poor build quality - mechanically, electronically and body - constant niggles which cost heaven and earth with Inchcape. Servicing and parts department came across as very unorganised, arrogant and rude. 13 months into ownership and 40K miles - catalyst convertor went and a £3k bill. Took over a week and multiple to and fro phone calls to be resolved. Even sorting the invoice for my 3rd party warranty company was a nightmare - was told that they wouldn't be dictated to and our invoicing is done on our terms. Suffice to say the Jag got sold and i've gone back to leasing with another manufacturer. HORRIFIC EXPERIENCE - WILL NEVER OWN A JAG EVER AGAIN!!!!

I have had a replacement headlight on order for over 2 months. The eta has been and gone but no one can provide an update of when the part is now expected to arrive.
The Customer Service team are absolutely terrible. I have owned Jaguars for over a decade and was thinking of upgrading my XJ to an iPace but I that will definitely not happen now.

I've rated Jaguar 2* - not lower - because I love the cars. However, buying a car is a long term relationship with the manufacturer and the customer support is very poor. I had an issue/question recently with InControl, which is another experience, and was given a customer support phone number by the dealership. When I called I simply got a recorded voice message advising me that the number was closed and that I should contact Jaguar via social media. Disappointing!!

My Jaguar E Pace needed a health check, and the remote app wasn’t connecting properly, so many dealerships where staff can’t be bothered so wasn’t looking forward to the process of booking my car in at all.
I called Stratstone Jaguar Newport, and straight away this felt very different, the young lady (Laura McGiffen) couldn’t do enough for me, she was professional, polite courteous, knowledgeable and friendly, even arranged for me to have a courtesy car whilst they investigated and corrected the issue. So I took my car in, the welcome was amazing, Laura made me feel welcome, respected, valued (rare these days), she kept me informed with progress during the day, when I collected my car (which had been cleaned and valeted throughout) the handover was so professional. I’ve even had contact a few days later asking if the car was ok, exceptional service and is rare in the motor industry. I strongly recommend this dealership and in particular Laura in the service department. My car will be going here from now on with any needs, cannot praise this service enough, exceptional.

My 90 year old father left his car with Jaguar dealer . Graisley Hill . Wolverhampton. The car developed a fault . They charged him £2644.58 and the fault was still there !!!! He then took it to a jaguar specialist in Birmingham ( surely that’s who Jaguar should be ???) they fixed it in one day and only charged him £300 . So lesson is the big boys can be an absolute rip off . However so sad it was my 90 year old father . He tried to get a partial refund but Jaguar Wolverhampton still would not even meet him part way . Please see all the recent reviews… shocking. Save your hard earned money go elsewhere . I recommend a Jaguar specialist Garage at least you know you won’t be taken for a fool.

We have a 3 year and 7 months old F Pace , cost £50,000 plus, 11,500 miles. Immaculate condition throughout. We have a problem with shuddering brakes. Garage says we need 4 new brake discs because of corrosion which is put down to wear and tear. We’ve had Audi and BMW and never had to replace brake discs. Customer services manager, Mr Murphy, doesn’t speak to customers. This is a known problem and down to defective discs being fitted at the build stage. Jaguar need to step up and treat customers fairly and with respect.

I bought my Jaguar E-Pace from Jaguar in Slough in 2018. The Sales Team were great but as soon as it needed to be serviced the customer service was dreadful to the point where, last year, I'd had enough and was considering selling my car to buy another make of car just so that I didn't have to deal with the Service Team. I provided both in person and on line feedback which was never actioned. The Service Manager asked for one last chance so I kept the car. It was booked in today and I really wasn't looking forward to it. However, they have a new Service Manager and have changed a lot of the team - the customer service was fantastic. Finally they have a Service Manager who knows how he and his team need to treat customers!!!

Bought a brand new ePace PHEV. In less than 2 years and 17,000 miles it has had 7 different faults including major breakdown for 3 hrs at large busy junction, wheel bearing failure, hand-break locked on, and multiple different problems with EV motors. Jaguar response - it is not our responsibility as you are covered by the warranty, we offer no compensation and do not support the rejection of your car, and no support towards replacing the car. Terrible reliability and even worse attitude and customer service.

Absolutely shocking service, took my car for service november
Jaguar damaged my bumper paint work advised they repair, still being messed around feb.
Constant chasing and fobbed off

Will give 48hrs and then will get repaired ourselves and a small claims for damages,losses and compensation inc all fees occurred

I have had both experience in Croydon and Crawley at Harwoods Jaguar.
This review focuses on services at Harwoods Jaguar Crawley, this is what the rating is for.
I have used Croydon for just a service and Crawley for sales and service.
There is, in my opinion, an epic, cavernous difference in quality, at Crawley I was made to feel comfortable and like a valued customer, there was no pressure through the sales process, the rep was knoweldgable and lined up all the information requested in short order time, quickly replying to emails and calls, he set up a test drive and had the vehicle prepared, Stephen Pegg was brilliant, clearly experienced and passionate about Jaguar cars. Again, during a later more recent service, every customer service rep I encountered at Crawley was courteous and professional. Friendly while functional from initial reception through to being escorted back to the car after the service, nothing seemed too much.

In contrast at Croydon I was met with varying degrees of confusion for traveling so far to get my vehicle fixed, to almost feeling disdain for putting them out. During my wait, the staff (who could be overheard without even meaning to listen in) would complain about many aspects of their roles, tasks and job, also complain about the person who seemed to be the manager, and raise (what seemed to me to be unfounded) grievances about her methods and decisions.

I have also had experience at Jaguar Land Rover Barrats Canterbury, they were friendly and made our request simple, they reregistered the key and app to us as new second hand owners, where a third party dealer had omitted to do so.

I look forward to having more experiences with Jaguar Land Rover, I have rarley had such good experience with customer service as what I received while at Crawley, hopefully I will continue to enjoy quality service like Crawley or Cantebury have provided to date.

Known problem screen leak, now 66 days since Jag Assist diagnosed and 40 days at Lookers in Aston Clinton and no fix, no courtesy car, virtually no return calls. Just been told Jag have not approved repair, when I was told pre Christmas all was approved and just awaiting new screen. Poor communication, incorrect information, no customer service

Bad.. Horrible..Worst
Bad..Jaguar cars are poor quality and not at par with the Japanese or American standard. Not a reliable car.
Horrible..Sales staff as they don't have enough knowledge
Worst..is the service department which is total s3£t as they don't have any communication and lack the ability to resolve the problem soon.My car is still 2 months with the service team and still don't know what's wrong with it.Jaguar synter on Stains.

Bought Ipace in late 2019, my opinion is that it was poorly made after 2.5 years car was taken in to replace windscreen as not fitted correctly and leaked. Mileage not 290 but came up with 213 then actual mileage closer to 170 - hard to charge away from home. Charging issue car would not charge and red light came on - had car towed away twice. Jaguar customer service poor.

Called all customer service numbers at J.L R Warwick and Coventry all on answerphone at 3pm Friday Dec 2nd. "Due to unforeseen circumstances there is no one here to take your call"
Called three dealerships, no I e available to help. How useless are Jaguar now. Had seven but never again.