Employee did a fantastic job helping me. I was traveling out of state on a busy weekend for local hotels. She helped me choose a hotel within my budget and within distance requirements from where I wo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was cut off the phone twice before making a reservation even though we were very close to completing the process. Kept calling for help and was being passed around to people. (I think your AI may... Vis mer
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Shaira took the time to explain pricing and the reservation process to me. She made sure I received the confirmation for each room and asked if I had questions or any requests before ending the call.... Vis mer
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Juan had a great way about him. Professional, who knows how to do his job very well. He did everything right! I wish more customer service professionals could study under Juan’s guidance. Made the... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Kontaktopplysninger
205 Datura St 10th Floor, 33401, West Palm Beach , USA
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Bra
9k anmeldelser
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Booking with HotelPlanner is breeze and much appreciated.
The booking process was was very easy. The accommodations were excellent as expected. They provided an adequate amount of food choices for the continental breakfast and it was very tasty. The staff were very friendly & the service was great!
9. mai 2026
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Immanuel was so helpful
Immanuel was so helpful. We were having a difficult time finding a room. He was patient with me and got us all taken care of. He is outstanding customer service
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
He was pleasent and helpful too get us…
He was pleasent and helpful too get us a room very happy with him thanks bill b
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
You guys scammed me!
You guys scammed me!!
Said you wouldn't run my card, but you did and the hotel Dossier doesn't have my payment.
I can't believe you ask me to review you!!
My bank is investigating the fraud claim.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings Lisa,
We’d love to help! We have searched our system but we are having a hard time finding your reservation with the information provided. Please provide us with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
I was told by the booking agent that I…
I was told by the booking agent that I was speaking directly with a Hilton Hotel agent. He blatantly lied to me. I will not use Priceline again.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings Pamela,
We’d love to help! We have searched our system but we are having a hard time finding your reservation with the information provided. Please provide us with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Very easy to do
8. mai 2026
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Ray was extremely helpful,
Ray was extremely helpful,
Friendly , pleasant and experienced !
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Jolene was amazing!
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I had the most pleasant and professional experience
I had the most pleasant and professional experience with the reservation clerk Jolene.
She spoke very clearly, assisted me with all of my concerns. Awesome 5 Star Employee
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The person I spoke with was easy to…
The person I spoke with was easy to understand and to the point.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Easy to use.
6. mai 2026
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very helpful
Very helpful, convenient and efficient Michael Jon is a great guy
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Thank you for helping me get a quality…
Thank you for helping me get a quality service. And the great price I’m sorry that was a misunderstanding but you did excellent job. I really appreciate your time. Have a nice day.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Agent very thorough
Agent very thorough. Repeated reservation for me. I requested ground floor w/ my husband in his 80’s. Hoping hotel can comply
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Ann was an amazing person
Ann was an amazing person. Helping us get a room.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Inaccurate booking location
We were booked for a hotel in Geneva, Switzerland when we asked for a hotel in Nashville, TN! We were told that’s what we asked for. Look lady, I know the difference between traveling to another country versus another state in the U.S. They’re quick to take your money but slow to refund.
11. mai 2026
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to share your feedback. We understand how frustrating misunderstandings can be. After carefully reviewing the call, we confirmed that the hotel’s location was clearly discussed and agreed upon during your conversation with our agent. Based on this, our team provided the reservation exactly as requested.
We truly value your business and are always here to help clarify any details for future bookings.
Kind Regards,
Deedee S.
Helpful
Fast, friendly and efficient. I was exhausted from driving and she made it easy to book my stay. Also pet friendly!
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Great customer service and…
Great customer service and understanding of her customers. Keep up the great work.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Tarren answered the phone and I am so glad!
Tarren answered the phone at 888-479-9833 and her insight and professional courteous attitude is what made me book a room in a hotel I’ve never heard of.
She should train people since I’ve never had a better experience with any hotel (or other) customer service person ever!
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Hello Karen
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Tarren, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie P.
Very friendly and efficient.
Very friendly and efficient.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.