Employee did a fantastic job helping me. I was traveling out of state on a busy weekend for local hotels. She helped me choose a hotel within my budget and within distance requirements from where I wo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was cut off the phone twice before making a reservation even though we were very close to completing the process. Kept calling for help and was being passed around to people. (I think your AI may... Vis mer
Selskapet har svart
Shaira took the time to explain pricing and the reservation process to me. She made sure I received the confirmation for each room and asked if I had questions or any requests before ending the call.... Vis mer
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Juan had a great way about him. Professional, who knows how to do his job very well. He did everything right! I wish more customer service professionals could study under Juan’s guidance. Made the... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Kontaktopplysninger
205 Datura St 10th Floor, 33401, West Palm Beach , USA
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Bra
9k anmeldelser
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
C.White
C.White
Reservation process was quick and straightforward. Customer Service personnel were professional, courteous and excellent interpersonal skills.
8. mai 2026
Knowledgeable and efficient
Knowledgeable and efficient
14. mai 2026
Anmeldelse skrevet uten oppfordring
She was nice
She was nice, very patient, and easy going. Thanks
14. mai 2026
Anmeldelse skrevet uten oppfordring
Reservation experience
Rep was patient. I was traveling and hard to hear.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings Kris
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Employee did a fantastic job helping…
Employee did a fantastic job helping me. I was traveling out of state on a busy weekend for local hotels. She helped me choose a hotel within my budget and within distance requirements from where I would be working this weekend. She had to check multiple hotels. She was very careful to take my budget concerns into consideration, as well as distance from the event I was working. She was very pleasant and attentive to details.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings Kris
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Shaira took the time to explain pricing…
Shaira took the time to explain pricing and the reservation process to me. She made sure I received the confirmation for each room and asked if I had questions or any requests before ending the call. Was very professional and pleasant throughout the call.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Great service!
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kind regards,
Deedee S.
Friendly and helpful
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
She was very professional and thorough
She was very professional and thorough
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
James who booked my room was very…
James who booked my room was very polite, friendly and informative. He was a pleasure to work with.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
asked for 4th floor and row 1 and it…
asked for 4th floor and row 1 and it was booked that way
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Carlos was easy to work with and very…
Carlos was easy to work with and very professional.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Fantastic person to work with!
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
DO NOT FALL FOR THIS 3RD PARTY BOOKING!
ZERO STARS! Didn't realize this was a third party and they answer acting as the "front desk." I called and told them to cancel ONLY IF they would refund my money. I did NOT receive any cancellation email. I was later notified (when seeing the money was never refunded) that the hotel had my room and Hotel Planner was canceling with no refund. The hotel said if I wanted the room, I had a reservation if Hotel Planner would honor paying for it. They refused even on a three way call with the hotel. We still had weeks until the reservation. I asked to talk to a manager over a dozen times, and they would not put anyone on the phone with me that could offer a solution. I now am disputing the charges with my credit card company because they would not pay for the charges, canceled the room and took my money. I've wrote to the BBB, FTC, Google and will continue to share my AWFUL experience until there is a resolution. AVOID HOTEL PLANNER AT ALL COST!
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Hello Lindsey,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
I was cut off the phone twice before…
I was cut off the phone twice before making a reservation even though we were very close to completing the process. Kept calling for help and was being passed around to people. (I think your AI may not be working properly.)
I finally got to a person who could make the reservation and her phone connection was terrible with static.
Not a fan.
12. mai 2026
Svar fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback!
Kind regards,
Deedee S.
Quick and efficient
Quick and efficient. Got me booked and ready in less than 10 minutes.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Nice nice nice
She was very professional and concerned
About the details. I appreciated her so much. These days a robot, ai, or computer just makes me angry!
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra HotelPlanner.com
Greetings,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kind regards,
Deedee S.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.