Home Appliance Guard Anmeldelser 

It is nice having peace of mind about the appliances.

Even though it took a week to come to fix my repair then engineer was polite efficient and did his job he’s been a few times to fix machines

Spoke to Bee who was extremely helpful and listened to my requirements for my order of a new replacement washer dryer. As I have a disability, she was helpful with her advice and provided a service suitable for my needs.
Very helpful 👌

Speedy response to our problem. The engineer came within a week - and there was a Bank holiday in between. So pleased that he had the necessary part and could make the repair on his first visit, this has been a rare occurance in our experience. Great comms too.

It 3 visits to resolve my problem.
the first caller identified the problem but said he could not fix and would report the findings.
The second caller came and declared that he had no knowledge of the previous caller but confirmed the problem but as he did not have the necessary part he would have to get the part and come back at a later date. This he did and he was very good.

Great service , informed me of how long it would take, arrived on time and completed fully quickly , friendly and respectful

Fast efficient no time wasting from repair man to diagnosis

Knowledgeable, helpful and polite engineer.

The engineer Yanis I have seen before and he is such a lovely guy , polite and clean he even took the sweeping brush to clean behind my tumble dryer which I thankyou for doing that

As ever, the process was easy and as fast as possible. My problem was fixed promptly and efficiently by Yanis, who kept me informed at every stage. No issues.

The engineer who called really knows his stuff and was very helpful. He helped me to diagnose a problem in the house and gave sound advice.
He also repaired the problem he was called to sort out and left me with a functioning cooker.
Thank you

The lady I spoke with name Chi Chi was a very nice and friendly and very helpful with the question I needed answered

Home appliance guard are efficient and get the job sorted, no quibbles.

Sadie was polite, easy to talk to, explained exactly what was needed and what would happen.
Also very patient while I found the model number etc!

Bee explained everything that would happen with my replacement delivery and was very courteous

I Spoke with a delightful lady named Bee 🐝. She was very cheerful and chatty! And extremely helpful 😊

Bea was a lovely friendly lady who has put my request in for a call out.

As usual very high standard of help, Will always recommend to friends.

A MANIPULATIVE COMPANY PLEASE AVOID.

If I could give 0 stars I would.

We have been paying the direct debit for quite some time now to cover our appliances in our home. Our dishwasher has had issues which they have tried (and failed) to fix 2 times.

We had to chase but they eventually agreed to replace the dishwasher. During this time I am still paying a direct debit but with no solution to my appliance not working.

However, they confirmed they will only replace the dishwasher if we paid for the new dishwasher (and the delivery, installation and removal).

Their terms and conditions and website do not say anywhere that if a replacement is required you have to pay for the appliance. Their website actually says ‘free replacement’ and ‘no hidden costs’. Their terms and conditions say you have to pay for installation and removal if you want them and delivery of the appliance but nothing about paying for the appliance itself.

I have raised this with them and they are not moving on this.

PLEASE DO NOT WASTE YOUR MONEY ON THIS COMPANY. THEY WILL NOT REPAIR YOUR APPLIANCE OR REPLACE IT BUT THEY WILL TAKE YOUR MONEY.

Repair booked easily with helpful agent and completed expeditiously.