The middle aged white gentleman that checked me in was really nice, friendly, professional and handled the chaos of checking really well. There was like four people there and he didn't lose his cool... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
OUTDATED SERVICE: Compared to seamless modern alternatives like Turo, which prioritize speed and ease, this traditional counter experience felt antiquated. I'd suggest Hertz modernize its picku... Vis mer
This is the best Hertz location in San Antonio. Brandon is the manager and he does a great job at making people feel welcome and does a great job at making the customer experience important.
The staff - Mike & Brandon are always very attentive!
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktopplysninger
5886 De Zavala Rd, 78249, San Antonio, Texas, USA
- (210) 558-7639
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8 anmeldelser
Ber kundene om å skrive anmeldelser
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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Ignored for 30 minutes while employees struggled with one customer
OUTDATED SERVICE: Compared to seamless modern alternatives like Turo, which prioritize speed and ease, this traditional counter experience felt antiquated. I'd suggest Hertz modernize its pickup process to get scheduled customers out the door faster.
45-MINUTE DELAY: I waited 45 mins past my scheduled pickup time to get my vehicle, despite there being only one other customer in the office.
POOR SERVICE FLOW: Two employees spent ~30 minutes struggling with that single customer's card issue. Eventually, the second employee left the office in a vehicle without ever acknowledging me or offering to help.
ZERO COMMUNICATION: I sat in the lobby for 30 minutes without either staff member greeting me or providing an update. I ultimately had to interrupt their conversation just to ask for my keys.
15. september 2026
Great customer service
Great customer service from Brandon coupled with a quality vehicle and ease of reservation.
15. september 2026
This is the best Hertz location in San…
This is the best Hertz location in San Antonio. Brandon is the manager and he does a great job at making people feel welcome and does a great job at making the customer experience important.
3. september 2026
The middle aged white gentleman that…
The middle aged white gentleman that checked me in was really nice, friendly, professional and handled the chaos of checking really well. There was like four people there and he didn't lose his cool and he reassured everybody. He was working as quickly as possible and that he would get to everybody and to please just be patient. His professionalism, Grace and patience definitely needs to be acknowledged!
And since it's a small neighborhood location and not a large airport location, I was impressed with how busy they were. But also with how proficient the two workers are. Everything was seamless, my car was ready when I arrived and it definitely pays to be a loyal Hertz customer
28. august 2026
Great customer service!
23. juni 2026
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