The customer service was old school and what I mean by that, is the smiles, patience and attentiveness you used to get before computers. The staff William Empie and James Laubhan both showed passion i... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Outstanding personnel at this location. Friendly, helpful, and work to make the experience seamless and personal. They had the perfect vehicle for my needs ready when I arrived for pickup. I've see... Vis mer
It was easy to place a request and the pricing was competitive. The agents we interfaced with at pickup and return were professional, friendly, and patient as they reviewed our order. While we didn’t... Vis mer
Car wasn’t in good condition. Sensors were going haywire. Went to change it and was told it’s fine, they didn’t have another car to exchange. Added an additional driver who should have been free bu... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktopplysninger
1400 E Old Settlers Blvd, 78664, Round Rock, Texas, USA
- (512) 733-5810
Your Car Rental Deals, News & Offers
4,2
Bra
15 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Super easy to collect and drop off
Super easy to collect and drop off. The key drop at night is very helpful.
17. oktober 2026
Very helpful and professional
Very helpful and professional. Quick to respond to requests or issues. Great service
1. oktober 2026
The customer service was old school and…
The customer service was old school and what I mean by that, is the smiles, patience and attentiveness you used to get before computers. The staff William Empie and James Laubhan both showed passion in helping all who entered the store. Thank you guys, loved the rental.
29. september 2026
Hertz is the best!
It was easy to place a request and the pricing was competitive. The agents we interfaced with at pickup and return were professional, friendly, and patient as they reviewed our order. While we didn’t get the car we initially wanted, the car they gave us was great. My only concern was when driving between cities, the car alerted that we needed to change oil NOW. You can imagine my anxiety. My husband was able to speak with Hertz. Your answering system needs to be put caller directly to a human as your AI just added to our concern. The person we finally was routed to reviewed the car’s maintenance and noted we still had several miles before maintenance was needed. This could have been avoided if whoever changed the oil had updated the cars maintenance switch. We’ve rented cars for years and Hertz is still the best
26. september 2026
Outstanding personnel and experience at this location
Outstanding personnel at this location. Friendly, helpful, and work to make the experience seamless and personal. They had the perfect vehicle for my needs ready when I arrived for pickup. I've seen them go out of their way to assists others while I'm there too. Best in the area in my experience. Will continue to use exclusively.
19. september 2026
Best car and customer service at round…
Best car and customer service at round rock.
16. september 2026
Rented a Tesla and received a Kia nitro…
Rented a Tesla and received a Kia nitro goodbye hertz and their bate and switch
9. september 2026
Andrew and team made our experience…
Andrew and team made our experience great. He went the extra mile to make sure we had the right vehicle ready and clean for our trip. I have rented from many locations and even competitors and will only trust Hertz round rock for future rentals. Customer service was 10/10
4. september 2026
Fast and easy
4. juli 2026
Thank you, Round Rock Hertz Team!
The team at the Round Rock Hertz center on Old Settlers Blvd was very helpful in searching for a car when I came in to request one, and as well when I returned it. All staff members were courteous, friendly and professional.
Thanks again, RR Hertz team!!
26. juni 2026
Car wasn’t in good condition
Car wasn’t in good condition. Sensors were going haywire. Went to change it and was told it’s fine, they didn’t have another car to exchange. Added an additional driver who should have been free but was charged even though I was told I wouldn’t bc of gold status.
25. juni 2026
The vehicle got great gas mileage.
The vehicle got great gas mileage.
Customer service was very gracious in remedying our problems.
Hertz % off through promo was satisfactory.
The cleanliness of the vehicle was satisfactory. We returned it as such.
17. juni 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.