Reserved a car at their Ontario location, went there for pick up, arrived on time, was told there is NO CAR at all for me, not even a different tier/class/upgrade/downgrade or anything wha... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
He always have the vehicle ready with paperwork so all your doing is your walk around
This was a great experience renting here the location was good the atmosphere was welcoming , great staff 10/10
Smooth and easy!
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktopplysninger
2550 S Archibald Ave C, 91761, Ontario, California, USA
- (909) 937-3909
Your Car Rental Deals, News & Offers
3,7
Middels
4 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
LOVE THIS LOCATION
This was a great experience renting here the location was good the atmosphere was welcoming , great staff
10/10
9. september 2026
Good experience
He always have the vehicle ready with paperwork so all your doing is your walk around
4. september 2026
WHAT STUNNING POOPOO CUSTOMER CARE & SERIVCE
Reserved a car at their Ontario location, went there for pick up, arrived on time, was told there is NO CAR at all for me, not even a different tier/class/upgrade/downgrade or anything what so ever. Counter person said he has NO IDEA when any cars will be dropped off for me. I can wait or I can go somewhere else. WOW, WHAT CUSTOMER SERVICE!!
I called customer service, she wasnt much more helpful. She asked me what do I want to do?? I said, you should be solving my problem and offering me solutions, not asking me for answers/solutions and what do I want to do without offering me what is it you are going to do to help me get into a car!!
Had to pay for Uber MYSELF, OUT OF MY OWN POCKET, to go from this Ontario location to the Ontario Airport to pick up a different car on a different reservation AT A HIGHER PRICE too!! Lady on the phone says thats the price, do I want it, showing no compassion for the situation, while I am standing in the near 100 degree heat outside talking to her on the phone and frustrated, I have no car to rent nor a car to get to a different location.
ABSOLUTELY horrendous customer service and care!!
And this is with me being a Hertz GOLD+ Member along with being and having an American Express Platinum Card level benefit with Hertz. STUNNING service and benefits!!
I can keep going and go more into details but you all get the idea....SIGH...
All this stress and delaying my departure time to try to make it in time to Tempe, AZ for my Medical Appointment was epic fail....
25. august 2026
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.