The staff at Lockport HLE do a fantastic job, friendly, professional and very detailed oriented. The only problem is HERTZ jacking the points up by 200 for a few days, and the ridiculous blackout ti... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The pickup experience was unnecessarily stressful and disappointing. I only found out when I arrived that customers are no longer allowed to leave their personal vehicles at this location overni... Vis mer
Vehicle was ready at time of pick up. And sales guy was pleasant and helpful with questions. Thank you!
In and out. Great car and great experience.
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktopplysninger
5664 S Transit Rd, 14094, Lockport, New York, USA
- (716) 433-3940
Your Car Rental Deals, News & Offers
3,8
Bra
7 anmeldelser
Ber kundene om å skrive anmeldelser
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Vehicle was ready at time of pick up
Vehicle was ready at time of pick up. And sales guy was pleasant and helpful with questions. Thank you!
13. oktober 2026
The staff at Lockport HLE do a…
The staff at Lockport HLE do a fantastic job, friendly, professional and very detailed oriented. The only problem is HERTZ jacking the points up by 200 for a few days, and the ridiculous blackout time that's seems to tick off your loyal customers. I'm a president circle member for approximately 7 years
and I've spent easily ytd $45,000
Hertz should do more for there President Circle members.
29. september 2026
Missing an interior cleaning…
The car was fine but the interior was not very clean.
23. september 2026
Hybrid car
The car was okay for what we were doing. It was a hybrid which we were not used to. Plus when you backed up and stopped it made a funny noise.
1. september 2026
Poor customer service
The pickup experience was unnecessarily stressful and disappointing. I only found out when I arrived that customers are no longer allowed to leave their personal vehicles at this location overnight. This was not communicated to me beforehand, creating a significant and completely avoidable inconvenience.
When I asked about the policy, the employee at the counter was rude and dismissive. I was repeatedly told, “Hertz is not obligated to provide parking,” with little to no consideration for the fact that this policy creates a major hassle for customers who had previously been accustomed to parking their vehicles there.
I understand that policies can change, and I’m not expecting Hertz to provide parking if they have decided not to. However, customers should be given reasonable notice of a significant change like this, and employees should be trained to communicate these changes patiently and professionally.
Unfortunately, the way this situation was handled left a very poor impression. I will not be using this location again.
29. august 2026
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