Renting from neighborhood locations…
Renting from neighborhood locations always brings a high level of uncertainty to my reservation. I am told EVERY TIME that the location “may not have a car for [me]” because their insurance-based business takes precedence. As a Five Star Member and someone tries to book my cars well in advance, the availability of a confirmed car should not be a question. I also shouldn’t be downgraded because of availability. The responses hover around “nothing I can do” or “I never have enough cars” or—my favorite—“Five Star does mean anything when it comes to availability”.








