The Hertz representative was very courteous and attended to me right away. It took about 20 minutes to get the vehicle ready and checkout. There was only one person at the location managing multiple c... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Agent Raya she is very helpful and good customer service.
I had an extremely disappointing experience with the Hertz location in Duluth. I made my reservation over a week in advance. The reason I arrived early for pickup was because the last t... Vis mer
Very efficient
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktopplysninger
2400 Satellite Blvd Nw Suite 105, 30096, Duluth, Georgia, USA
- (678) 417-5237
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Middels
6 anmeldelser
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Good Experience, Could be better
The Hertz representative was very courteous and attended to me right away. It took about 20 minutes to get the vehicle ready and checkout. There was only one person at the location managing multiple customers. The vehicle was clean and maintained nicely. It was road worthy vehicle and did its job. The only issue was that my rental ticket read gas was full but the vehicle was less than half full. I had to return vehicle during location hours but no one was there. I returned the vehicle full of gas and returned the key in the secure box. I got my receipt via email.Overall, good experience, could have been better.
1. oktober 2026
Agent Raya she is very helpful and good…
Agent Raya she is very helpful and good customer service.
15. september 2026
I had an extremely disappointing…
I had an extremely disappointing experience with the Hertz location in Duluth.
I made my reservation over a week in advance. The reason I arrived early for pickup was because the last time I rented from this location, I was told there were no cars available even though I had a confirmed reservation. That happened two days before Thanksgiving, so I wanted to avoid the same situation.
Unfortunately, history repeated itself. I arrived early for my reservation only to be told there were no cars available. What made the experience even worse was that no one called to let me know my reservation could not be honored. I wasted my time driving there for nothing.
When I asked why I wasn’t notified, the employees laughed. I asked to speak with the on-site manager, Cameron, but he showed no concern for the situation. He dismissed my questions and made no effort to resolve the issue. No one tried to check nearby Hertz locations for available vehicles or offer any alternative solution.
Instead, I was simply told they had overbooked and there was “nothing they could do.” That’s unacceptable. There were several things they could have done—notify customers ahead of time, check inventory at nearby locations, make phone calls, or at the very least show some empathy and professionalism.
Because of their lack of planning and customer service, I had to scramble to find another rental, pay for additional Lyft rides, and ended up being late for work.
A reservation should mean your vehicle is reserved. If Hertz cannot honor confirmed reservations and treats customers with indifference when problems arise, what’s the point of making one?
This was one of the worst customer service experiences I’ve had. I would not recommend renting from this location.
2. juli 2026
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