The car had a cracked (chipped) windshield before I was handed the keys. The sales associate told me that there were no other vehicles that I could use. With a pre- booked weekly rental appointmen... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy pick up/ drop off, friendly staff, clean and well maintained cars. Convenient and great experience over all.
Slow responses, not refunding me for a partial amount of the overall expense I incurred as a result of bad tires. I got two flats, had to pay $1.2K to get the car towed and put on new tires. I gave up... Vis mer
Quick and easy to check in and check out
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktopplysninger
2561 Ogden Ave, 60515, Downers Grove, Illinois, USA
- (630) 960-4697
Your Car Rental Deals, News & Offers
3,0
Middels
8 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Slow responses
Slow responses, not refunding me for a partial amount of the overall expense I incurred as a result of bad tires. I got two flats, had to pay $1.2K to get the car towed and put on new tires. I gave up on the tire costs and tried to recuperate the expenses for towing at least. Hertz customer service said they can't validate this happened, so i sent pictures of the car being towed, the receipt, and the credit card charge hitting my account. I haven't heard back for 14 days and counting.
10. september 2026
All-around poor experience
Paid for a vehicle class i could not get even though it was confirmed and reserved well in advance. Vehicle condition was questionable at best. Customer service was some of the worst I've ever experienced. Next time I need a car rental or someone asks, I'll recommend any other company.
22. september 2026
The service was not great
The service was not great. There was no walk through or explanation of the car. The car smelled like smoke and had a used cigar in it. I took it back and ended my rental services the following day.
10. september 2026
Car was dirty inside and had a bad…
Car was dirty inside and had a bad smell of sweat and cigarettes. The car was dated with basic features when paid high price for rent.
9. september 2026
Won’t be back to this location
Already filled out a review. Unable to modify the reservation. Service was delayed and slow. Car was wet but not actually clean.
8. september 2026
Great experience
Easy pick up/ drop off, friendly staff, clean and well maintained cars. Convenient and great experience over all.
25. august 2026
The car had a cracked (chipped)…
The car had a cracked (chipped) windshield before I was handed the keys. The sales associate told me that there were no other vehicles that I could use.
With a pre- booked weekly rental appointment scheduled weeks in advance, I thought this was a missteps of behalf or Hertz.
Other than that the car rental experience was fine.
28. juni 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.