Hertz - Denver - Welton Street Anmeldelser 

Great attitude

The location didn't have enough staff. When I picked up the car there was a trainee and another woman serving a large crowd. And annoyingly, which almost always happens when I pick a car up at a local dealership of Hertz, the subcompact car that I always choose is not available. The clerk offered to "upgrade me" with a much larger car which I absolutely did not want. I resent being gaslighted by Hertz offering me a larger car that I specifically did not ask for because it is too disorganized to comply with my preferences. After waiting sometime I was able to get a midsized car. Not what I requested, but better than a large SUV for one person. This happens frequently unfortunately.

For such a busy office, i was made to feel like I mattered. Autumn went out of her way to help me, offering upgrades and personally assisting me to find right fit. Her enthusiasm and time spent made the difference in whether I'll use that location again. Seamless transaction. They didn't have the car I wanted but made up for it with personal attention. Location out of the way for me but I'll use them again, esp if Autumn is still on staff. Lady processing my return was also warm, welcoming and made it fast and easy return.

Understaffed. It took about an hour to get the car. I booked a hybrid but did not receive a hybrid.

Pick up was a very long line and wait time. Drop off was super easy. Staff is super friendly. Definitely recommend over renting from the airport rental companies.

I have been a loyal Hertz customer for more than 30 years and have consistently gone out of my way to rent from Hertz. Unfortunately, my most recent rental experience has been extremely frustrating and has fallen far below the level of service I have come to expect from Hertz.
I originally rented a Mazda from the Welton Street Hertz location in Denver for a rental period of more than one month. After driving the vehicle fewer than 50 miles, it developed a flat tire, and a service warning appeared on the vehicle. I was told that there was no comparable replacement vehicle available at either the Welton Street location or other Denver locations, so I was required to exchange the vehicle at Denver International Airport.
I was also charged $99 for roadside assistance related to the Mazda. I was subsequently provided with a 2026 Nissan Rogue, which already had approximately 17,000 miles. The vehicle indicated that an oil change was due within approximately 63 miles, and I also experienced ongoing problems connecting to Apple Maps.
What has been particularly unacceptable, however, is the way Hertz has handled my attempts to resolve these issues. I have made multiple calls, been transferred and rerouted repeatedly, and spent hours trying to get assistance. The representatives I spoke with included:
Abby – ID 7693
Kathy – ID 4536
Clypso – ID 131346
Jan – refused to provide her ID number
Shy D. – Manager, who was supposed to call me back but never did.
It was not until my third attempt to obtain a reliable vehicle that I was finally provided with one.
To make matters worse, Hertz subsequently sent me an email alleging that the vehicle had been involved in an accident. I responded to that communication, completed the online report, and clearly explained that the only incident involving the vehicle was the flat tire, which was handled by Hertz Roadside Assistance. I was not present during the time when he worked on the car.
When I returned/exchanged the Mazda at the Hertz location at Denver International Airport, I specifically informed the Hertz employee/technician about the flat tire and the roadside assistance service. Hertz accepted the vehicle and provided me with another vehicle. At no time during the exchange was I informed that the Mazda had allegedly been involved in an accident, that there was accident-related damage, or that Hertz intended to hold me responsible for any such damage.
I want to be absolutely clear:
I did not have an accident.
The only incident involving the vehicle was the flat tire, and Hertz Roadside Assistance was involved in addressing that issue. I acted responsibly, reported the problem, followed Hertz's instructions, and returned/exchanged the vehicle directly with Hertz personnel.
Given my more than 30 years of loyalty to Hertz, I find this entire experience extremely disappointing. I should not have had to spend hours making repeated calls and being transferred from one representative to another simply to resolve problems that arose during a Hertz rental. I am particularly concerned that I am now being associated with an accident that I did not have.
I am requesting that Hertz:

As I indicated, I have been a loyal Hertz customer for more than three decades, and I believe that loyalty should count for something. I hope you do better in the future.

I was very happy with the young lady who geeeted me and got my car. It was a nice upgrade and much appreciated. She was very pleasant and customer oriented. My concern was when I brought the car back, another employee just took the keys and said I could go ahead and she would check me out. I was disappointed to see that even though I brought the car back earlier than I needed, she waited to check my car in and I got charged an extra hour orn$21 more than I should have paid. I called and spoke to Brian earlier this week and he said he would process the refund. I have not received it yet, so I’m going to need to call back again. I think that was very sneaky to take my keys and wait an hour to check my car in after return resulting in an extra hour charge.

Did not have the car I reserved, and charged me for two extra days after I returned the car. Very unprofessional staff. Will not return to this location.

The customer service people were very nice. However, they gave someone else the SUV we had rented months before and the only remaining car was a Tesla. This was a nice car, but finding charging stations was a nightmare.

Unfortunately, this was one of the worst rental car experiences I’ve had with Hertz.

I originally booked my rental car for pickup at the airport, but I was rerouted to a different Hertz location about 30 minutes out of my way and had to get an uber. Once I arrived, the “Manager’s Special” I was given was a Dodge Ram 2500. I am very short and genuinely could not safely or comfortably drive a truck that large, so I had no realistic option but to switch vehicles.

The alternative I was given was a Jeep which I was still very short for - which came at a substantially higher price than what I had originally booked. To make matters worse, I specifically declined the additional coverage, yet it was still added to my rental.

What was supposed to be a relatively affordable rental ultimately turned into a bill of nearly $700. Between being sent to a different location, being given an impractical vehicle, being forced into a much more expensive upgrade, and being charged for coverage I declined, the entire experience was incredibly frustrating.

I tried to get help and felt like no one was willing or able to actually resolve the situation. The employees weren’t outright terrible, but the interactions felt dismissive and, at times, rude and unhelpful.

I’ve rented from Hertz before, which made this experience especially disappointing. I would really like Hertz to review the charges on this rental - particularly the price increase and the coverage I declined - and make this right.

Autumn and her co workers are the best. Professional and outgoing everytime.

Fast pickup, clean/reliable auto, efficient checkout.

We dropped off in downtown Denver and the staff was great. Especially the gentleman that worked the parking lot, helped us with bags and drove us to the train station. He was above and beyond. I wish I remembered his name, a retired gentleman who worked 3 days per week.

I’ll be honest: this location needs to do better. The only reason I continue using it is because it’s conveniently located close to me.

This location is clearly understaffed and poorly organized. They regularly aren’t ready to open the doors at 8:00 AM. When they finally do open, the employees are still trying to get everything together turning on computers, checking reservations, checking vehicles, and figuring out which cars are clean and fueled. That should all be handled before the doors open, not while customers are standing around waiting.

The computer system is another major problem. It seems to be constantly having issues, and when something goes wrong, the customer ends up paying the price in wasted time and frustration. There have also been times when the front-desk staff couldn't answer basic questions about reservations because they couldn't get the information they needed from the system.

What makes no sense is that there are car runners and cleaning staff available, yet the two front-desk employees are often left trying to handle everything. Let the car runners check and prepare the vehicles so the front-desk agents can actually focus on checking customers in and handling reservations.

On my most recent visit, I had a reservation and was NUMBER THREE IN LINE, yet I waited approximately 30 MINUTES just to get checked in. That is completely unacceptable when I already had a reservation.

Having a reservation should mean the company is prepared for your arrival not that you show up and then have to wait while the staff gets ready to do their jobs.

I like having this location nearby, but convenience is the only thing keeping me coming back. Management seriously needs to address the staffing, opening procedures, computer problems, and overall organization. Customers should not have to suffer because the location isn't prepared to operate when it's supposed to.

Bottom line: Get the location properly staffed, have everything ready BEFORE 8:00 AM, fix the computer issues, and use the employees you already have more effectively. The current way of doing business is unacceptable.

Pickup of the vehicle was a disaster. The walk in office had not enough space for the 15 people waiting, there was no way for them to queue, No way for staff to tell who was next. 2 staff were taking 15 minutes per car to move the next person. Customers and staff were irritable, it took way to long to pick up a car that was reserved.

place was jammed for a friday before a holiday weekend. severely understaffed for the circumstances. waited at least an hour before i could talk to anybody. i was receiving messages in the Hertz app that i was at risk of losing my reservation, even though i was at the location just waiting to be seen. Presidents circle status meant absolutely nothing. they didn't give me the car i reserved. i was lucky to get anything at all.

The car was comfy, nice to drive perfect size. The checking in was confusing and $290 was the price quoted and in e-mail. Yes we did add on driver, which was $90 and $130 for another insurance. We got charged for Gas which we sent receipts it wasn't explained to make sure the miles on dash when started matched the miles on dash topping off. The total was $573.90!! Almost $200 more then expected. When Dropping off the car they were so busy trying to help at least 10 customers waiting to pick up cars, I was afraid they might charge me more as I was waiting to drop off my keys. I was there before 12noon Sat. 5th. The girls were patient and nice customer service

The lady at the front desk was so nice with me. and the process was very well

Honestly it's the people behind the desk that made the experience great the office I was at was way too small way too crowded they handle each person respectfully and quickly as they possibly could and got us moving in and out. I should also mention that I did book this particular car online and quite honestly I expected the price to jump up to something ridiculous when I got to the store but it was the same price I had booked online there is no surprise fees the only reason why the car did go up is because I personally requested full coverage Insurance not because they try to upsell me.