The manager was highly rude and unprofessionally. was out of line yelling at me on the phone initially, and in-person when i walked into the store. Due to a misunderstanding with a staff member that h... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
the location is critically understaffed. I arrived an hour past my rental start time and the office was closed. A sign said was "out doing a drop off" and would be back in an hour. I was dropped off a... Vis mer
It seems Hertz corporate has changed up car classes on their app. I made the mistake of booking a very tight 7 passenger suv. On a long holiday weekend and very few cars, the team was able to quickly... Vis mer
Easy pickup and drop off. Vehicle was exactly what we needed.
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
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823 Washington St S, 1501, Auburn, Massachusetts, USA
- (508) 795-7942
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The manager was highly rude and…
The manager was highly rude and unprofessionally. was out of line yelling at me on the phone initially, and in-person when i walked into the store. Due to a misunderstanding with a staff member that had given me a false information.
28. september 2026
POOR PERFORMANCE...but not a surprise.
the location is critically understaffed. I arrived an hour past my rental start time and the office was closed. A sign said was "out doing a drop off" and would be back in an hour. I was dropped off at the location and had no means to leave the lot. Thankfully my rental was left unlocked so I sat in the car until the agents returned....over an hour later. The car was dirty, had half a tank of gas and smelled like an ashtray. I've had the experience multiple times from this location so it's no surprise. I'd go else where but there is a convenience factor. However, that may change. Note...the service agent that helped me was professional and courteous. She's new...and hopefully will stay.
27. september 2026
Thank you Auburn team
It seems Hertz corporate has changed up car classes on their app. I made the mistake of booking a very tight 7 passenger suv. On a long holiday weekend and very few cars, the team was able to quickly get me in a car that was going to work for me. As always this Hertz was able to exceed expectations.
9. september 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.