Once we were able to find the Gold+ counter our experience was GREAT! However finding and accessing the Gold+ booth is really difficult from the terminal with luggage. That said, the staff were f... Vis mer

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The Dodge Durango we were given was great and the car seat for my grandson was great. I loved that the car seat was clean and wrapped in plastic when we got it. The gentleman who helped us at the Hert... Vis mer
Albany continues to be one of the more challenging Hertz locations. Multiple notifications days prior to our ALB arrival then again being told they have no paperwork on our reservation. Other recent... Vis mer
Customer service and experience was great at the time of pickup and return. Nissan rogue car was over all good but didn't have lane correction. Wiper blades needs to be replaced. Breaks were soft, n... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktopplysninger
737 Albany Shaker Rd, 12211-1001, Loudonville, New York, USA
- (518) 456-1777
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Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great Experience
Car was ready service was prompt and courteous. Was on my way in no time at all.
Waited 25 min outside freezing…
The office in the airport was closed and was outside in the garage. There were about 15 people ahead of me and we had to wait standing in the freezing cold for about 25 min. It was brutal! Hertz has to do better than this!!!
Always a great experience nice…
Always a great experience nice employees always willing to help! Professional and knowledgeable!
The rental location and process was…
The rental location and process was fast and efficient.
Everything was good except the inside…
Everything was good except the inside of the windshield was not clean. I had to clean it myself so I could see clearly.
Nice customer service- nice car!
Didn’t have the car I reserved 2 months…
Didn’t have the car I reserved 2 months previously.
Albany Hertz provided a nice rental experience
Once we were able to find the Gold+ counter our experience was GREAT! However finding and accessing the Gold+ booth is really difficult from the terminal with luggage.
That said, the staff were friendly, helpful and had our car waiting. The vehicle was also a true pleasure to drive during the week.
Pick up system was slow and unorganizex
Different car was provided that I…
Different car was provided that I didn’t order.
Car was dirty— especially the windshield.
With rental costs so high— the least you can do is provide the clean car that was ordered!!!!
Very quick and easy rental and return
Great people at ALB airport!
Actually the afternoon shift agent on…
Actually the afternoon shift agent on the 30th late. He was super helpful and knew his stuff. In ALB.
Great customer service
Great customer service. Exceptionally easy pick and drop off process. Vehicle was very high quality for the price. Will definitely be using again!
Albany continues to be one of the
Albany continues to be one of the more challenging Hertz locations. Multiple notifications days prior to our ALB arrival then again being told they have no paperwork on our reservation. Other recent rentals … PCB, in and out in less than 5 minutes and that included the three customers in line before me. Additionally, we understand cannabis is legal in NY but the last several times our car has reeked. Several rentals ago we had to get another vehicle.
Great experience
Easy to book, fair price, clean new car, easy and fast pickup and return!
The person giving the cars away was…
The person giving the cars away was very rude and had a poor attitude toward regular customers. They were always on the phone and did not want to help. Very poor customer service.
Hertz held our car until around…
Hertz held our car until around midnight when our plane came into Albany Airport really late.
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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