Healthspan Anmeldelser 

Signing up with Healthspan is so easy—just click, click, click and it’s done. But trying to cancel my subscription has been incredibly frustrating. I haven’t been able to cancel it online, and it really shouldn’t be this difficult.

I’m a live-in carer looking after a vulnerable client who has dementia. I haven’t got time to sit on the phone for 15 or 20 minutes just to cancel a subscription. Who has? but maybe that is their plan !

Cancelling should be just as straightforward as signing up. This experience has put me off ordering again.

And then replies like this below ! No contact info,no help at all , just see this space blah blah blah ! coming soon ! Not good enough ..

Sono anni che compro da questo sito e mi sono sempre trovata benissimo. Uso Healthspan per la qualità dei prodotti, un buon servizio e per questioni di costi. Per me, i integratori sono più alti in Italia.

I have been using this website for years now and have never had any trouble at all. I order from Healthspan for the quality of their products, a very good service and reasonable prices compared to buying supplements in Italy.

Good communication , good products

delivered 1/2 the goods, then refuse to reply customer service email, then reply to online review say they plan to reply in 2 weeks , well that not much good , and 2 weeks passed still no reply , so have to be charge back, so wont be shop there again

Good prices (not always the cheapest, but..) and good customer service. Even more important excellent quality supplements which cannot be said for many others in this sector!

The Multivitality Vitamin tablets (suitable for Vegetarians & Vegans) are a great product and good value..... we have been taking them regularly for over 5 years.

Good quality service

Listening to me !

Cant cancel subscriptions online. You have to join a queue and call them. Just another bit of friction to irritate us and get more money out of us .

They make it very difficult to cancel subscriptions.

I've used Health span for many years now, their products are always good quality.

Trusted seller. Been a customer for many years. Good products. Delivery is reliable as delivered via Royal Mail.

I’ve been using Healthspan for over 30 years
The list of products I’ve had from them is endless & you can be sure of top class quality, range,cost, 1st class,always updated, & many offers I’ve taken up on
Highly reccomend Healthspan 100%
Proven results have shown for me on a lot of items & I couldn’t be happier to continue to use this company & that’s guaranteed
I have complete trust in them

I am genuinely shocked and disappointed by my experience with Healthspan.

For context, I am Mohamed Elshorbagy, a professional squash player, former World No. 1 and England international. I have spent over 20 years competing at the highest level, where nutrition, supplementation and recovery are important parts of my professional preparation.

I placed an order on 20 September specifically for an upcoming international competition. Due to an error by Healthspan, my order was never dispatched in time, leaving me without the products I had purchased for my competition.

Mistakes happen, and I was initially willing to be understanding.

However, what happened next is completely unacceptable.

After contacting customer service, I specifically agreed with their representative that my order would be held and dispatched on 12 October, when I would be returning from my competition. This agreement was confirmed both over the phone and in writing.

Despite these explicit instructions, Healthspan dispatched my order while I was abroad.

To make matters worse, I had been promised that a manager would contact me regarding the original mistake and the inconvenience caused. Nobody contacted me.

I subsequently submitted a formal complaint and have still received no response.

What disappoints me most is not the original mistake, but the complete failure to honour an agreed solution and follow through on promises.

As a professional athlete, I carefully plan my nutrition and supplementation around international competitions. I trusted Healthspan to deliver products I had specifically ordered for that purpose.

Instead, I have wasted time repeatedly chasing the company, been left without the products when I needed them and had my agreed delivery arrangements completely ignored.

For a company operating in the health and sports nutrition industry, I expected significantly better standards of customer service, communication and accountability.

This experience has seriously damaged my confidence in Healthspan.

I am still waiting for a manager to take responsibility, explain what went wrong and offer an appropriate resolution.

Extremely disappointing.

UPDATE – 7 October 2026:

Unfortunately, despite Healthspan’s response below saying they were “determined to restore my confidence,” the situation has become even worse.

Healthspan has now acknowledged directly to me that they failed to follow the agreed instruction to hold my order and dispatched it while I was abroad. The parcel has subsequently been subject to repeated unsuccessful delivery attempts by Royal Mail, leaving me having to deal with this while competing internationally.

What makes this even more disappointing is Healthspan’s response to this review. They publicly provided “Kate@Healthspan” as the person to contact and stated that they were determined to resolve the situation. I forwarded my correspondence to that exact address, only for the email to immediately bounce back with “Address not found.” The contact address Healthspan themselves provided publicly does not work.

After everything that has already happened, being given a non-working email address in the company’s public response to my complaint is frankly unacceptable and only adds to the impression that nobody is taking proper ownership of this.

I return home on 12 October for only three days before leaving again for further competitions. These products were specifically ordered for my training, recovery and competition schedule, which is why I went to considerable effort to arrange the delivery around my travel dates in the first place.

Healthspan’s proposed resolution so far has included offering me 15% off a future order. Given the repeated mistakes, broken agreement and amount of time I have now spent dealing with this, I find that extremely disappointing. A discount requiring me to spend more money with the same company does not, in my view, adequately address what has happened.

I have now asked Healthspan to send a completely new replacement order at their expense so that it is waiting for me when I return home, and to deal with the existing Royal Mail parcel themselves.

I will update this review again depending on how Healthspan now chooses to resolve the situation.

I arrived at my mum’s house today to find around £200 worth of supplements from Healthspan.

My mum has dementia, has been living in residential care for a year and no longer has capacity to manage things like subscriptions.

One of the products in the delivery was vitamins for her dog.

Her dog died three years ago.

I immediately phoned Healthspan, explained that my mum has dementia, is in a care home and lacks capacity, and asked them to stop the subscription.

I was told they couldn’t help me because of data protection.

I completely understand that they cannot disclose my mum’s personal information to me without the appropriate legal authority. I wasn’t asking them to.

I was informing them that a vulnerable customer no longer has capacity to manage her subscription and asking them to stop taking her money and sending products she clearly isn’t using.

What concerns me enormously is that there appeared to be no safeguarding process beyond telling me they couldn’t help because of data protection.

If you have an elderly or vulnerable relative who has previously bought products from Healthspan, I would strongly recommend checking whether they have subscriptions still running.

I would also like Healthspan to explain what its procedure is when it is informed that a customer has lost capacity, because today’s experience has left me extremely concerned.

Delivery on Time and correct. Posted through letterbox. Thank You.

Delivery ontime. Good product

Delivery information on the order and the site doesn’t match what customer service tells you

I ordered from Healthspan because I was given an estimated delivery date of 24–25 September. When it didn’t arrive, customer service repeatedly told me I had to allow 7 working days for delivery.

The problem is that Healthspan’s own delivery page says UK delivery is approximately 3–4 working days. There is no mention of allowing 7 days. An agent eventually explained that their system won’t take further action until 7 working days have passed — an internal policy that isn’t communicated to customers.

Delays happen, but what isn’t acceptable is giving customers one expectation when they order, then relying on a different, undisclosed policy when something goes wrong.

I spent nearly three hours being passed between agents trying to get this simple point acknowledged. The closest I got to an apology was: “Apologies that you were not aware about our delivery policy.”

It's Healthspan’s responsibility to make customers aware of its policies.

I’ve now asked to cancel the order and get a refund. A completely avoidable and deeply frustrating experience.