Healthspan Anmeldelser 

They have become too expensive and are outranked by cheaper products of good quality on the market

I like the system where you can subscribe for a discount and when you don't need the item fuss free cancellation. The items so far looks good quality and does what it promises.

Cancelled my subscription for products due to a change in circumstances and pricing structures.
Subscription continued… Cancelled a second time, subscription continued. Cancelled once again…
I have just received a reminder my subscription items are ready for despatch…so this is third time “lucky.”
This is over the last 7 months. Each cancellation has been made over the phone, not by email.
I really like Healthspan products, I have been a customer for more than 25 years, although a massive price increase on certain items over the last 5 years is making me much more selective in ordering from their vast range (too many / unnecessary)
I certainly don’t need reminding that EVERYTHING we now buy has increased, but a 35% increase on one item I buy frequently seems rather excessive.
Their customer service is excellent, but the subscription system doesn’t seem to work.
I had the same problem years ago when I cancelled my subscriptions.

Good Service Fast Delivery

Bit disappointed, my plant sterols arrived in very plain packaging with no information leaflet or details on dosage. Makes me question their authenticity.

It was good but I wished they would deliver to Portugal

I can't stop the repeated adverts that keep coming through my email even tried blocking them but they still come, I find this extremely annoying.

A very interesting range of products that are all well packaged , seem competitively priced and delivered quickly. My go to choice especially as they have a good vegan range.

Quick service and good quality products.

Everything good Thank you

Great customer service, fair prices and fast delivery.

Gone downhill, taking business elsewhere

Long time customer, liked the product but having recently tried to cancel a subscription I would advise going elsewhere. They actively push you into subscribing to making savings and in a few clicks you are signed up, then put same items on sale at lower prices and you can only cancel on the phone Monday - Friday 9-5pm UK time. If you try to change subscription timescales the website doesn’t update with new dates as it seems someone has to “approve” what you want to do with your own orders and no other way than to call to cancel/correct.

They clearly like everyone else have the ability to simply allow cancellations on the site but have purposely not to delay/stop customers from doing so. This treatment isn’t acceptable these days and a sign this company no longer values customer care, until they correct this, I advise going elsewhere, what else are they hiding?

Really good

Disgustingly rude staff who refuse to let you speak. Product ingredients have changed and no warnings or alerts are stated online for customers like me who these new ingredients have aggravated. Was told by Kate from Healthspan don’t need to make customers aware of change of ingredients or display warnings because they are “supplements not medicine”. Be very aware before you purchase from this company as my GP has blamed their supplements of causing me liver damage. Healthspan make it very difficult to find out ingredients until you get them home and open the packaging which they will then use to refuse to issue a refund.

I recently recommended a good friend, , to Healthspan. She placed her order by telephone as she wished to receive advice before purchasing.

On Wednesday 22 July, I spoke with one of your customer service agents, who was very helpful. She explained that I should have received an email containing the £10 referral voucher/code, but as I had not received anything, she kindly said she would raise the matter with her manager and either call or email me with an update.

Unfortunately, I have received no response whatsoever. Not good customer service!

As a long-standing Healthspan customer, I am extremely disappointed. Not only have I missed out on the £10 referral reward for recommending a new customer, but no one has taken the time to follow up or resolve what should have been a straightforward issue.

I had intended to place an order myself, as I am running low on my Vitamin B12, but given the lack of customer care and communication, I am now considering purchasing elsewhere. It is very disappointing to feel that customer loyalty and referrals are not valued.

I would appreciate it if this matter could be investigated promptly and the referral reward honoured. Regrettably, based on this experience, I will not be recommending Healthspan to friends or family in the future.

I look forward to your prompt response.
The automated reply said I should receive a reply within 72 hours - no reply to date! Just feel let down after many years as a valuable customer!

All the supplements are of excellent quality. The delivery is prompt and if you subscribe, they always arrive on time.
Price is excellent, most packs are for 3 months or more.

easy to subscribe online, but again you have to call to cancelled any subscription. I'm waiting on the phone now 15 mins. I will not join any subscriptions online if you cant cancel online both should be easy...can we all start doing this from now on. its what keeps sky and virgin in business.