Hatsandcaps Anmeldelser 

Bought a hat that didn’t fit. Returned it a received a replacement without any issues. Really quick turnaround too! Very happy customer 😀

10/10 for this company. First class product which was really well presented in its free P&P packaging. Brilliant customer service too. Would definitely recommend this company and products to anybody looking for a quality hat. Well done Village Hats.

Purchased as a gift for my father. Arrived and the size was not right so reordered the next size again this didn’t fit. They didn’t have the item in the next size so asked for a refund. I was greeted with a £5 postal bill for each item. Criminal and I won’t ever trust this company

I purchased 3 hats, wasn't certain they were my style, they arrived on time, were good quality and packaged well. I returned them as they were not quite suitable, but the service was outstanding, and I will be ordering more suitable hats in the very near future. A great service and quality hats, returns process seemless, and I would recommend this company.

An excellent company to deal with. The fedora arrived and we loved it, but it was too big. We arranged a transfer easily and the smaller size arrived this morning. Service was prompt and courteous and the quality of the hat is top class! I would certainly recommend.

I ordered a Dekka Hat it arrived on time very well packed and such a joy to have.
I emailed with a question and Bam reply straight away these are a quality business with goods to match
Thanks for taking me back to 1979 my 2 Tone Days 😎

The hat I ordered was delivered on time, well packaged and brilliant fit. I would not hesitate to recommend this company to friends and family

I was looking for the perfect summer cap
and found it at Hats and Caps. Fast delivery and delighted with my purchase

I am delighted with the service and attention that I received from Hats and Caps. I had made a few mistakes on my order form but with their help and quick support the order was processed. I received my new hat which was very well packaged within 3 days and I am delighted with my purchase.

An item went missing in the post, when informed Hatsandcaps immediately offered a refund or to send a replacement. Excellent and very fast service.

Great denim boonie hat. Just love it. Excellent quality and great value for money. First class despatch/delivery. I live by the sea so needed something to keep my locks in order and that would not blow off. Perfect. Will definitely buy other hats from this company.

I bought a hat from Village Hats/hatsandcaps.co.uk and one detail (the hat band) was wrongly described on the website. I told the company this (providing appropriate photographic evidence) and they very quickly emailed me a returns label to use. I took the hat to the post office, scanned the receipt I was given, and within a couple of hours my PayPal account was credited with a refund.

I think that's pretty good customer service and I certainly have no complaints. (It's only a 4 star review because the website description was wrong)

Well I saw on the site among the many many hats and saw a Linen cap, it was very well priced so I ordered it immediately and it came very quickly, it’s superb quality and form, I love it, size as said, colour as said, can’t fault purchase just praise, thank you very much.

As I live in Dublin was doubtful about possible delays etc. Got my order within a few days - fantastic! The hat is for my son so hoping the fit is right. Third time to purchase from this company and he has been happy each time!! Thanks folks.

Village Hats ..... what a truly awful company. Please note that ‘Hats and Caps’ and ‘Village Hats’ are the SAME COMPANY.

I ordered an Epsom Fur Felt Fedora from them. It took them 4 days before they contacted me to tell me the size I had ordered was out of stock.

I went back to their website and opted to try the smaller size in the hope that it fitted, and they told me that they would accept a return if it did not. They did not explain their returns process, nor highlight any costs therein at that time.

I ordered the other hat, and it arrived 2 days later. I opened it immediately, excited by my purchase, only to find what I consider to be a very poor product which bore little resemblance to that shown on their website.

The material was flimsy, and the hat would not retain the shape shown on the website. This is obviously what I had in mind when I ordered, otherwise why else would have chosen this style ? The brim constantly wanted to turn upwards, and the structure in the crown/peak was poorly defined and lacked the character shown on their website. I believe that the two hats were of different quality. Furthermore, the brim was asymmetric and looked odd when I put it on. Even my wife agreed with these views, and she rarely agrees with me !!!

I emailed Village Hats customer service, and got n o response.

I emailed them again, and got a response asking me to send photos.

I took photos and emailed them to Village Hats customer services ........ and got no response.

I sent another email asking them to look at the photos and respond ........ but got no response.

I called the customer service number, and was redirected to what I believe was a non-UK service centre where I eventually spoke with what I consider to be a surly customer service assistant.

I explained my case and he went away to retrieve the email, but couldn't. I sent it again, and eventually he acknowledged that he could see my photos. He went away to 'study' the photos and eventually came back to inform me that the photos did not corroborate the points I had made in my email complaint.

Apparently a fedora with a turned-up front brim which makes you look like Benny Hill (showing my age there) is perfectly acceptable, given the style shown on their website which inspired my order originally is most definitely not in the same vein.

He agreed that I could return the hat, but would have to pay for the return and use their 'Rebound' service. I was not happy and told them that I would want the return fee refunded as the hat was not as expected and that the website has created a false expectation on my part. He said they would decide if my complaint was justified when they received the hat back.

Reluctantly, and somewhat peevishly, I returned the hat, paying the fee. It then took this wonderful 'Rebound' service more than 10 days to convey the hat back to Village Hats, who then took another 20 mninutes after the formal delivery time notified to me by the carrier to assess that my complaint had no basis and that the hat was 'as described'. This is what they said in their email to me:

"I suppose we could have specified the above information on the product page, but the description of a product has to focus on the most important information and stay short enough to be readable quickly enough by our website visitors."

How about that eh ? A contemptuous view of their customers, and even they acknowledge that the information on their website is misleading and lacking in detail.

My view remains that the hat sent to me fails to match the styling in their website image, and I suspect that the quality/weight of the material used in the website image hat was higher than that sent to me, evidenced by the fact that the hat they sent would not hold any shape other than the Benny Hill style.

I recommend that if you are considering a purchase from Village Hats, you either look elsewhere as this is a big multi-national company with a strong web presence and appalling customer service, or you go to a REAL SHOP where you can see what you are buying before you spend any money and enter into a farce which you later regret ....

I too have found this a great company. Buying & returning (if necessary) no problem. Wide choice, classy to ordinary styles, prices ok, great quality, good delivery times & most importantly, enough choices in SMALL to see me through 2 Summers & 2 Winters! (could do with a few more styles in Small,if I were to find any fault). Overall, Fab.

Don't listen to the bad reviews, from customer services to delivery to the product... all top notch at a bargain price...

Useless and rude customer service. You get talked over and advised that you have to pay to return a faulty hat. It then takes over a week for your hat to reach Village Hats. You then have another ten days for them to refund your money. They are based in America hence the long delays and poor customer service. I strongly advise you find a UK based company for you hats. Village Hats you are useless!

Although my product got lost because of Royal Mail the issue was resolved very quickly within a day so there customer service is on point.

I’m amazed at negative comments I have bought many hats from them and service has been top notch even when I have had to return items , they have many styles and sizes even for a big head like mine
Thank you again mark Flynn