Ginger Ray Anmeldelser 409

Ordered ‘just married’ sticker for setting off on our honeymoon the morning after our wedding. The package (which hadn’t yet been opened) contained only the word ‘married’ and was so flimsy and impossible to stick on the car as to be completely unusable. I was really upset as you only get to set off for your honeymoon once. Really disappointed and would definitely not recommend. Would like a refund as product was not as described and not fit for purpose.

The courier delivered my parcel to the wrong address so it was never to be seen again. I contacted Ginger Ray about the issue and they very helpfully responded straight away with several options for nexts steps. They sent my parcel to a new address on next day delivery and it arrived!! I would highly recommend Ginger Ray, they are friendly, empathetic and contactable which nowadays is fantastic.

Wow. Customer service has been absolutely amazing following a Royal Mail delivery issue. Even though it wasn’t their fault they still have been incredibly helpful. Emails were quickly responded to and staff were very empathetic. I will absolutely continue to buy from this fantastic company

We have ordered party decorations for our daughter’s first birthday on Ginger Ray. Unfortunately one item was missing. Alice from the customer service team has arranged another delivery quickly. The item delivered the next day!
Thank you Alice for your hard work and excellent customer service!

So amazing, they were very helpful when my initial order confirmation didn’t come through and very understanding. They helped me create the perfect Birthday Table too!

Fairly straightforward to give options on how to resolve my issue

Terrible experience - ordered number balloons for my wife’s birthday just under two weeks in advance for delivery on a specific date. No sign of delivery or tracking information sent. I had to call (after a few times of trying) and speak to someone who said there was a delivery issue after checking. They said sorry and will send delivery tracking information in case it arrives the next day (when they were needed for). Didn’t send the information. Had to call after to get a refund - three days later still no sign of the delivery so not sure if they were even sent. Terrible customer service

Colour of balloons not the same as advertised. Actual balloons resembled a condom full of confetti.

To add insult to injury, they were very expensive (£20 for 20 balloons incl postage) and four of them burst before my guests arrived.

Will not order from Ginger Ray again. Deeply underwhelmed by substandard quality.

The colour of the balloons was completely different to what I had ordered and the packaging was awful - wish I could attach the photos of what I was supposed to receive and what I actually received. I’ve had better parcels from Amazon!

I had an item missing from my order but Lauren resolved it within minutes. Thank you!

Excellent service. Will definitely be ordering again. I had an issue with my product and you were so quick to rectify the problem. Excellent customer service. Thank you

Very responsive customer service, and resolved my issue very quickly. Thank you!

Genuinely faultless customer service. Quick and friendly responses and solution. A true test of customer service is when something isn’t quite right and how they fix it- mistakes and mishaps happen but with how quickly it was resolved I can honestly say I would always recommended ginger ray now

Speedy response and sorting out of issue.

Quick instant service for returning a faulty item

Had a problem with a damaged order which was dealt with quickly and efficiently

Super helpful on live chat and dealt with my query within minutes. Thank you.

Spoke to Heidi on live chat as I had a small issue with my order and she had resolved it within minutes, could not be happier with the customer service! Thank you

Very pleasant customer service! 100% recommended if you need help with anything x

I spoke with Lauren, thank you very much Lauren! :)) x