Furniture Village - York Anmeldelser 

At the moment we can in, Mr David came to assist us in all showround,he was very friendly and supportive all the way through purchase.It was a wonderful experience in furniture village,highly recommend.

Great service and dealings

We visited the York branch on Saturday looking for a small sofa for my mother in law. What made the whole experience was the friendly and helpful approach of the staff. Of particular note was Steve. He really listened to what was needed and appreciated the need for a small sofa suitable for shorter people. He identified a few possible models and explained the virtues etc of each. We found an excellent bargain in the sale which fitted her and her needs perfectly. We also came away with a sale bargain which we hope to see in our house later this week. For service that went beyond the usual we want to thank Steve. The choice at furniture village was excellent and we await the sofas with anticipation.

Visited the York store mid July after a lot of visits to other stores to purchase a sofa. The amount of fabrics, styles and combinations of sofa choices was great as a consumer. Plenty of time to wander around, Victor was very helpful, knowledgeable about his products, and friendly-offered us refreshments and if we had any questions, to let him know. Nothing was too much trouble for him whilst we were there (and he also
found a phone that we lost!)
A couple of days later, went back and made a purchase-Simon helped this time and made it very easy to get what we needed at a very good price. Sofa hasn’t been delivered yet, but would recommend this team.

Excellent customer service from Simon at Furniture Village. He was friendly, knowledgeable, and made the whole buying process easy and stress-free. We even went back into the store after changing our minds about the table and chairs that we’d ordered, and Simon couldn’t have been more approachable or helpful. He sorted everything out and made us feel like nothing was too much trouble. A real credit to the team – thank you Simon!

The member of staff 'Victor' at the York store was very helpful and professional. He made the shopping experience enjoyable.

I had a problem with my recent purchase Kieran who took my call was very helpful he sorted out a technician to come to our home , the whole process only took a few minutes and was dealt with very efficiently. Thank you

We found there to be a high level of good service - Austin to be very knowledgeable about the products and the differences between them, a good mix of information, assistance and time for us to look around. He listened attentively to our questions and needs and answered each fully with options.
Best service I have had this year in a store

The sales assistant Victor, was great, helpful but not pushy.

We were made to feel welcome and shown furniture we were looking for.
Very considerate and efficient.
We bought what we were looking for.
Great service

I really enjoyed the experience David did a great job with helping make are decision

Brilliant service, Victor was really helpful

Enjoyed dealing with Viktor, v helpful and happy to take his advice. Product quality looks great and feels like we’re getting a reasonable deal, thanks

⭐⭐⭐⭐⭐ Outstanding Service from Victor – A Truly Enjoyable Experience

We recently purchased a new sofa and chair from Furniture Village Clifton Moor York, and I wanted to say a huge thank you to Victor for making the whole experience such an enjoyable one.

From the moment we walked into the showroom, Victor was warm, welcoming and approachable. He struck the perfect balance of being available whenever we needed him without ever making us feel pressured or followed around the store. He gave us the time and space to browse at our own pace, while always being on hand to answer any questions.

He was incredibly knowledgeable about the furniture, explaining the construction, materials, guarantees and care options clearly and professionally, making everything easy to understand without ever feeling overwhelming. His advice was honest, informative and genuinely helpful, which gave us complete confidence in our decision.

The complimentary coffee was also a lovely touch and helped make the whole experience feel relaxed rather than rushed.

Buying furniture is a significant purchase, and thanks to Victor’s friendly manner, professionalism and excellent customer service, it became an exciting and enjoyable experience rather than a stressful one.

Furniture Village should be very proud to have team members like Victor representing their company. He is a real credit to the store, and we wouldn’t hesitate to recommend both Victor and Furniture Village to family and friends.

Thank you again for such fantastic service.

Very good and informative . Introduced himself, Victor and asked if we needed help and would we like a drink. Showed us fabric samples and then left us to roam and look at everything. All much appreciated as attentive but not pushy. Came to us straight away to answer question and take the samples outside in the best light. So friendly Vctor and another made dinning recommendations too. 5*

We had a great experience dealing with Austin at the York store. We had seen the Bodahl Njord oak tables on the Furniture Village website, so decided to pop into the store to have a further look. Austin was really helpful showing us all of the different options and finishes, explaining where the tables are made, and showed us a range of seating that was available. We ended up buying a lovely oak table and 6 matching chairs, and we are looking forward to taking delivery soon. Thank you Austin for assisting us and providing a great service.

Victor from the store doing a courtesy call to check I was happy with the furniture and went out if his way to help me.
The delivery guys were good but only got a text 20 minutes before they arrived notifying me of my time slot.

I got a phone call from Billy this afternoon in relation to a faulty chair. Part of order for my father.
He was pleasant, clear and efficient, did some checks as I was speaking on behalf of Dad.
Confirmed a replacement was to be arranged, dealt with this and said I would get an email shortly with details.
I can now pass this info on to Dad.
Thank you Billy

Excellent experience at Furniture village York, Victor went out of his way to help us, gave us advice on products but then also lots of time for us to consider and try the different mattresses. We came on an evening and even though it was close to closing time, victor did not rush us and made for a great shopping experience! Would def recommend- can’t wait for my new mattress to arrive!