Furniture Village - Leeds Anmeldelser 

4 weeks since the defective table was delivered and still waiting for confirmation from the admin team that a new top has been ordered as agreed. It appears that the front line, telephone answering employees, are being badly let down by the staff in the back room and also by suppliers who can’t be bothered to respond to complaints about defects. I will keep posting daily until the situation has been resolved as I assured them I would do if I hadn’t heard from them by today 1st June.

Latest update June 2nd. We will be contacted by the Doncaster fulfilment centre/supplier to arrange delivery with it expected to be ready in 4-6 weeks. Not heard anything since then.

Latest update 20th July. Still no table top replacement. I emailed and received a response days later (this is 2026) giving me a number for the Doncaster centre ( customer services clearly can’t be bothered to do it themselves.) They claimed to have called to arrange delivery date and had no answer. Ok I said, let’s arrange one now. Oh no, they couldn’t do that right now for some bizarre reason and would definitely ring me back by today (I knew they wouldn’t and they haven’t obviously). So the wait goes on…. The sad thing is that none of this is particularly difficult. HR need to recruit people who are actually bothered to do their job, and more importantly, do what they SAY they are going to do!

Update 31/7/26. Good news! Replacement day! Bad news! It’s just as bad as the first table top. Leafs pull out like a rusty nail on a chalkboard though can be achieved if built like Arnold Schwarzenegger. Recently we even went into the showroom to try the butter smooth version on display just to confirm we weren’t going mad.Fitters think it’s a manufacturing issue but either way, refund now required. 7 months in, what a total and utter shambles.
Customer Services as usual seem to be unable to have people on the phone with any ability to refund, always just pass it upwards to a more “senior” level who then take days to return your call. He even suggested we would only get a refund for the table and not the matching chairs we bought with it from them! What on Earth do they think we would then do with six non-matching chairs when we finally get a working table from a reputable company? Watch this space.
1/08 Customer services have now requested a video of the issue…. the issue spotted by their own fitters, who submitted a report about it and agreed it was exactly the same issue as previously. They clearly have zero trust in their own employees. I will submit another video tomorrow, which will be identical to the first one because… it’s the same problem!! I can see this ending up in a small claims court to get a satisfactory outcome. And all we wanted was a functioning table and matching chairs!

Called in here (Leeds -Birstall trading estate) to look at their range of headboards for a recently purchased Bed. They had a good range with an excellent choice of fabrics and colours.
Richard who assisted us was very professional, knowledgeable and friendly.
We have shopped here a few times over the years, and based on our experiences would recommend.

Fantastic experience. Richard was very helpful and insightful. He was happy to answer all our questions and support in any way possible. He never made us feel obliged to purchase anything but we walked away very happy with our purchases.

Zac was friendly and professional, assisting my Mum to purchase an adjustable bed. His service was brilliant. Thank you.

Fantastic service all round. Very helpful, lovely to talk to. Really happy with the help I received from the lovely advisor.

Went to the Leeds store to look at a sofa we’d seen online. Richard was very friendly and knowledgeable, he answered any questions we had. We went on to purchase the sofa and the process was straight forward. We would highly recommend the Leeds store!

Very professional, helpful and great to do business with, deliver drivers were outstanding and bolted the furniture down in no time at and even took the cardboard away.

Khadija, took all my details and said I would be contacted within 3 working days. On the 4th day (after hearing nothing) I rang up again, this time I spoke to a different person, who again took my details and again told me that my details would be passed on and I will be contacted within 3 working days. As usual all the promises made by Salespeople when buying a product, suddenly evaporate once the money has changed hands.

Great service from Mike. Patient, polite, respected our time and space.

Terrible terrible terrible experience with fenchurch wardrobe
Took nearly 4 months to deliver , parts missing on delivery , still has my wardrobe in the room with no doors on
Noone took responsibility for their errors, delay in delivery
Delivery company PB HDI and logistics are beyond ridiculous with no professionalism what-so ever
Pathetic customer service
Over all one of the poorest experience i ever had

Looking for replacement dining chairs we got lots of help and support from Mike at the Leeds store. We were given plenty of time to browse on our own, then given a clear message re price/options. Given time to think about it overnight, then saw Richard the following day and 'sealed the deal' -equally helpful and again, no pressure.

Nice salesman. Answered questions when needed and not too pushy. Also gave us discount on ridiculous delivery charge.

It was a hot bank holiday weekend. We were offered refreshments on arrival to the store. The shop assistant was friendly and very helpful without being pushy. We found what we were looking for and received discount for delivery and the after care cleaning kit.

If there was anything I think could be approved on would be the 10 week delivery time. Hopefully the sofa will arrive sooner.

Thank you

Mike was friendly, no ‘hard sell’, helpful clear and concise.
A pleasant experience.
Can’t comment on delivery as not received yet. Would have liked it sooner but wanted a particular colour.

Wrong item delivered. Returned Second try a week later , same item , bits missing
Gouge out of door frame from delivery which was late
Nightmare from start to finish
Wish I’d gone somewhere else

The shop was nice and the woman that was helping was very helpful and polite she knew what she was talking about.😀I can't remember her name or i would give her a mention.Thanks again Ryan

Mike was superb! There was a variety of sofas and he helped us tailor pick a sofa that would fit in my tricky space. I would recommend this store to anyone that would like a sofa!

The salesman ash was brilliant made lots of time for me helped me a lot nice guy and patient!

Really disappointed with the service. My sofas were due to be delivered week commencing 23rd March, which is why I bought them, and I still haven’t received them, or any contact from the shop.