Furniture Village - Croydon Anmeldelser 

The sales manager Sean was excellent had a good understanding of all the beds and how much support they offer
Listen well and good customer skills

Very professional service from ordering to delivery.

Your communication is excellent

Friendly and helpful staff. On this occasion Davide

very lovely lady, easy to talk to.

Had great service from Danny- Went to 4 different sofa shops in the area but ended up with furniture village
Offered a great deal, was told it would be up to 4 weeks and got a call after 2 days for delivery so very quick

When we went to look for a new sofa the staff member was helpful. We were given time to have a good look and were able to take our time making a final decision.
The delivery service was good, even allowing us to delay delivery whilst we completed redecorating our room.
Unfortunately the furniture would not fit through our front door. It was arranged for the upholsterers to return with the furniture a couple of days later and they were able to dismantle the furniture to get it into the house.

Bipin was great help. Super lovely and very patient. Made our day with his kindness and helpfulness! Thank you Bipin!!

I received my Table today and delivery and installation was very quick. I bought a clearance Table i am happy with the choice and received a further discount and bought 4 additional chairs which i am yet to receive i was recommended to buy that specific table from an existing furniture village customer

We had a very helpful salesman who was knowledgeable & answered all our questions, made our purchase very easy.
He also brought us water on the very hot afternoon .

Great service and allowed to look around with no pressure. Harold Ofori was extremely helpful and we purchased a number of items with him.

I bought a dining table at the weekend and then went back yesterday to order a sofa as no other store in the area had the same level of customer service!
I was served by a lovely helpful knowledgeable lady called Salma

Was very efficient and smooth from the outset, in store, to the delivery team
Excellent

We spoke to Tushar who was polite, patient and knowledgeable. He answered all our questions without putting any pressure on us. We highly recommend this store.

We have placed two substantial orders with Furniture Village, spending over £6,000 in total, but unfortunately both experiences were affected by avoidable errors and poor handling of the issues afterwards.

Our first order, worth over £4,000, included a bed and a two-seater sofa. When the divan bed was delivered, the warehouse had loaded two mismatched halves, making the bed unusable. It then took around eight weeks to rectify. While customer services apologised, there was no meaningful acknowledgment of the inconvenience caused. When I escalated the matter and requested a goodwill gesture or discount, I was simply told that Furniture Village does not offer refunds, despite the mistake being entirely theirs.

Our second order, for a dining table, chairs and bar stools (around £2,000), resulted in a similar issue. We arranged delivery, took time off work, and prepared by disposing of our old dining table — only for the chairs to arrive without the table itself. This left us without a dining table for a further two weeks while we waited for it to arrive. We were told it had to come from Europe, which raises concerns about stock management and selling items that are not immediately available.

What made both experiences more frustrating was the poor communication. On more than one occasion, we were promised call-backs from customer services that never happened, leaving us to repeatedly chase for updates and resolution ourselves.

Both times we paid £119 for delivery, yet both orders arrived incomplete. At the very least, I would expect those delivery charges to be refunded given the inconvenience, delays and lack of communication.

I do want to acknowledge that the in-store staff were excellent throughout, particularly Davide, who was friendly, professional and never pushy. He was a pleasure to deal with.

However, while the sales team have been great, Furniture Village as a company needs to improve its warehouse operations, stock control and customer service response when things go wrong. Mistakes can happen, but the lack of meaningful resolution, communication or goodwill leaves a poor impression. Based on our experience, we will think carefully before shopping there again.

Excellent communication

I purchased a sofa among the many options available here. Special thanks to Harold for walking me through the delivery, maintenance, and policy info in detail.

Salma was very helpful and extremely professional.
She looked after us very well, and the coffee was lovely too.

They told me when they were on there way. The delivery men were fantastic.

Thank you Dave for your outstanding customer service. When we had a little niggle you worked so hard to get it resolved and you succeeded. You were courteous and kept me updated.
Your commitment to customer satisfaction is amazing. Thank you for your huge support.