Furniture Village - Croydon Anmeldelser 

I had a fantastic experience at Furniture Village in Purley Way. Henry and Danny were both professional, friendly and extremely helpful from the moment we arrived.
They took the time to understand exactly what we were looking for, showed us the most suitable options and explained the differences between the sofas clearly.
They were knowledgeable, patient and never made us feel rushed or pressured.
They made the whole sale process very smooth, talking us through the features, fabric choices, measurements, delivery and payment options so we felt completely confident in our decision.
Their excellent customer service and genuine interest in helping us find the right sofa made the experience enjoyable and stress-free.
We are very happy with our purchase and would highly recommend Furniture Village thanks to Henry and Danny.

Helpful staff

A nice range of furniture made this a one stop shop for what we needed to buy. Delivery and disposal options added to ease of purchase. Quality appears to be good and prices were reasonable. In particular, Harold was a pleasure to deal with - knowledgeable, friendly and a good salesman without being pushy and off putting.

Stacey was very helpful and great communication with myself i am very satisfied.thankyou

Extremely Disappointing Experience – Poor Customer Service at Furniture Village Croydon
My experience with the Croydon branch of Furniture Village has been extremely disappointing, and based on what happened to me, I would not recommend shopping there.
On 6 May, I ordered and paid a deposit for a three-seater brown sofa, costing £1,750. After waiting almost two months for delivery, I was shocked to discover that the delivery was an armchair instead of the three-seater sofa I had ordered.
I rejected the delivery and visited the Croydon store to discuss the issue with the manager, Mr. Lee, who had processed my order. Instead of apologising for what had happened or trying to resolve the problem in a customer-focused way, my experience was that he was dismissive and unhelpful.
Rather than arranging for my original order to be supplied, I was encouraged to accept a green three-seater sofa, even though I had specifically chosen brown to match my living room. I explained that the alternative was unsuitable, but I felt under pressure to accept it.
I was then told that if I wanted to reorder the correct sofa, I would have to pay an additional £300, as the original promotional price was no longer available. I found this unfair because the mistake was not mine.
To make matters worse, my order was cancelled without my agreement, and I was unable to recover my £500 deposit. This left me feeling frustrated and extremely disappointed with how my case was handled.
I also contacted Furniture Village’s customer relations and head office hoping they would help. However, I was informed that because my purchase had been made in-store rather than online, they could not assist with the matter. In my opinion, this demonstrated a lack of accountability and effective customer support.
Based on my personal experience, I found the service to be unprofessional and the handling of my complaint unacceptable. I believe customers deserve respectful treatment, clear communication, and a fair resolution when mistakes occur.
I hope Furniture Village reviews its customer service procedures and management practices so that other customers do not have a similar experience.

Will was very attentive & helpful. He made us feel at ease & explained everything we needed to know. Excellent service from a very experienced salesman

Really great advice and customer service from Tushar, he couldn't have been more helpful. Our sofa, rugs and tables were delivered on time, and we are very happy with them. Excellent range, priced fairly for the quality.

Knowing what I wanted. But the sales, assistant taking the chairs from Dow stairs to upstairs so I could see on table previously bought from yourselves was so appreciated. I was not sure until I saw, it in place. Sales assistant was, very friendly and did show me two alternatives to make sure I was sure.

Bipin was a huge help for us finding a suitable replacement mattress and did so with patience and good humour! Great service!

Best experience purchasing a sofa with Danny. From the start he made us feel comfortable and relaxed. Great knowledge and we walked out with a sofa for a great price. Couldn't recommend them more!!

What a brilliant experience I have just had buying my very first sofa. The minute we walked through the door he immediately put us at ease.
Thank you Danny for all your help!
Ps: the hot chocolate was a bonus

Very happy with choice, price and customer service all excellent

We recently visited the Croydon branch of Furniture Village and had a very positive experience. All of the staff were welcoming, pleasant and helpful, and the showroom offered an excellent range of furniture with plenty of choice.

Harold, who assisted us, was particularly impressive. He was patient, knowledgeable and gave us plenty of time to look around and consider the different options. At no stage did we feel under any pressure to make a purchase. Instead, he answered our questions honestly and guided us through the decision-making process in a friendly and professional manner.

Overall, an excellent customer experience, and we would certainly recommend the Croydon branch to anyone looking for quality furniture and attentive service.

Great experience, David has been a great help and assistance! Very smooth transaction! Managed to arrange delivery quickly which i APPRECIATE SOO VERY MUCH! Great communication all the way! Many thanks!

Biotin was really helpful, kind and supportive. A great attitude

The showroom had a variety of styles but nothing I could relate to until Wilfred guided me through the options that I was looking for. An enjoyable experience which resulted in my purchasing just what I was looking for

I had a great experience at Furniture Village. I bought a sofa and a dining table with chairs, and I’m very happy with my purchase.

Tush was extremely patient, understanding, and helpful throughout the whole process. He listened carefully to our needs, gave us good advice, and even helped us with a discount. His friendly and professional service made the experience much easier and more enjoyable. We are very excited and looking forward for the delivery.

Thank you, Tush, for your excellent customer service. I would definitely recommend Furniture Village.

Excellent staff , customer service Shaun is the best.

Just went furniture shopping for the first time and was helped by the wonderful Danny Afgar. He was so helpful in taking my rough ideas and directing me to items I really loved. 100% recommend!

Angie was extremely knowledgeable and helpful in every way possible. She gave a lot of time and was very pleasant. All greatly appreciated!