We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... Vis mer
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Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... Vis mer
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Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... Vis mer
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As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Kontaktopplysninger
Frankrike
- www.frozenbrothers.com
4,8
Enestående
310 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very helpful
Very helpful, cleaned all the machine and fixed the problem. Gave good tips and told us things we didnt know.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Amazing to hear! So glad the machine’s fixed and you got such great tips — awesome job!
Alles Goed en netjes uitgelegd
Alles Goed en netjes uitgelegd , toppie gedaan
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Dankjewel, heel fijn om te horen!
Excellent service by the engineer and…
Excellent service by the engineer and very friendly to
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you — we’re pleased to hear that!
John is the best one 👍👍
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
We’re delighted to hear that John made such a positive impression. He’ll be very happy to hear your kind words. 👍😊
We appreciate your feedback and are glad you had a great experience!
Technician Martin what an amazing help…
Technician Martin what an amazing help at Puttstars Peterborough on the 3/2/26. He fixed the issue quickly, had a polite conversation, gave us some tips and tricks and then signed off the job.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you for sharing your experience! We’re pleased to hear that Martin provided quick, helpful, and friendly support at Puttstars Peterborough.
Clear information about service
Clear information about service and maintenance. Very satisfied. Could have been told to us sooner but we were happy Fleur was there and now we hope we can enjoy our machine for the coming years.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you so much for your lovely feedback — it really means a lot to us. We’re happy Fleur was able to help, and she’ll be delighted to hear your kind words. We understand you would have liked the information a bit earlier, and we’ll keep that in mind. Most of all, we hope you enjoy your machine for many years, and we’re always here if you need anything.
The machine is always breaking
The machine is always breaking, they come out to do an unsatisfactory repair and then it’s still not working. They overprice a 3 year lease at £8k but it just never works. They waste 10l of syrup every time they attend and their answer is ‘tough’ even though they charge us £150 for that 10L of syrup - and it’s wasted because their machine is faulty. The won’t replace parts - just seals and adjust the syrup ratio - and blame the syrup on being sugar free.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Hi Rahmat, Thank you for sharing your feedback.
We're sorry we have not been able to locate a corresponding case in our system. The feedback you’ve described is unusual, so we would like to look into this further and make sure everything is addressed appropriately.
To help us investigate, could you please contact us quoting your reference #223220, which was created for you? This will allow us to dig a bit deeper into the matter.
We appreciate your cooperation and look forward to resolving this with you.
Toller Mitarbeiter!
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Vielen Dank für Ihr liebes Feedback – das freut uns wirklich sehr!
Martin is a very good reliable engineer
Martin is a very good reliable engineer
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you — your kind message truly means a lot.
Engineer now what he is doing
Engineer now what he is doing, excellent communication
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
We’re delighted to hear that our engineer provided clear communication and demonstrated strong expertise during the visit. If you ever need further support, we’re always here to help.
Really helpful and polite
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you for your feedback. Providing helpful and polite service is very important to us.
Svar fra Frozen Brothers
Thank you for your positive feedback. We’re glad to hear that you were happy with our service. Resolving customer issues efficiently and professionally is always our priority.
Svar fra Frozen Brothers
Thank you very much for your review! We’re pleased to hear that you were happy with the efficiency of our service.
Svar fra Frozen Brothers
Thank you — we’re pleased to hear that.
quick and efficient
Raymond was quick, efficient, and had the ice blast machine back in action in minimal time.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thanks so much for the lovely feedback! We really appreciate you taking the time to share this -Raymond will be delighted to hear it.
Rob is excellent but timescale was…
Rob is excellent but timescale was ridiculous left without any tango for weeks over our busiest period
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
We sincerely apologise for the prolonged timescale and the disruption during such a busy period. We understand how frustrating this must have been and are actively reviewing our processes to improve service times going forward. We’re pleased to hear that Rob’s work was excellent.
Fantastic Martin
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them. Both have now been fine tuned.
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you for your kind feedback. We’re pleased to hear that Martin worked efficiently and ensured everything was fully operational. His attention to detail truly reflects his professionalism.
Svar fra Frozen Brothers
Thank you, glad to hear that!
Prima service
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Vielen Dank! Freut uns sehr.
Svar fra Frozen Brothers
Thank you very much for your kind feedback.
We truly appreciate you taking the time to share your experience and are delighted to hear your positive comments.
We look forward to supporting you again in the future.
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