Cox & Kings Anmeldelser 

We had a fantastic trip to South America taking in three countries and many hotels, tours and flights over almost 3 weeks - all went without a single hitch! All the tours and pick-ups/drop-offs were on time and with knowledgeable and fun guides. The hotels were of the highest standard with helpful staff, an absolute dream. Well done to all the staff at C & K and the teams in S America!

Angelos from the guest relations was a genuine person dealing with my concerns. I would definitely be travelling with Cox and Kings again

Just returned from an outstanding trip to Namibia organised flawlessly by Shameem Bhyat at C&K. She listened, understood and enacted our brief and made suggestions to improve our experience. We were very impressed by Namibia and by what we saw, where we stayed, the people we met and the wildlife we encountered. It all made our trip so memorable. We have used C&K previously and will continue to do so. They have never let us down.

We've used Cox & KIngs to organize our travel since 2019. In that time we have been on 10 of their trips - mostly tailored, private tours but also a small group tour. They are the first and only company we go to.

We have had consistently good service from them. It starts with organizing the trip. They are alway helpful and efficient. They respond to last minute requests without demurring. They always select great hotels, drivers and guides. Prices are more than reasonable. We've only ever had one problem and they had it sorted within 24 hours.

I would single out our main contact, Neil Davis, for his knowledge and responsiveness. Ovidiu David organized a memorable trip to Egypt at Christmas with not enough notice. And most recently we benefited from Shameem Bhyat's experience and advice in putting together and outstanding trip to Namibia.

Just arrived home from a wonderful trip to Peru, Ecuador and Galápagos Islands arranged from beginning to end by Cox and Kings! No stone was left unturned - everything was faultlessly planned from beautiful accommodations to the most knowledgeable Guides at every stop, all of whom spoke impeccable English!
We were met everywhere by a driver in a spotlessly clean car with our guide for the day and our itineraries were meticulously thought out to provide us with the essential sightseeing tours in every City.
The transfers between towns, Cities and countries were all organised really well and we were even taken into the airport and helped with our check-in’s!
I initially provided C&K with our budget, and after initial discussions we tweaked the itinerary between us so we got the best accommodation, Galapagos cruise and internal flights and train journeys to make this trip a memorable trip of a lifetime!
Thank you C&K we’ll definitely be using you again and would thoroughly recommend this Travel Agent for your perfect trip to Latin America ❤️

I should like to ask G P who did a review on Splendours of Central America in April 2026 how was their experience in getting a visa for Honduras? C & K should make it clear that the Honduran embassy NEVER answer their phones and I have read about people being sent appointments with 24 hours notice, which they can’t change because the phones and emails go unanswered. We live 4 hours from London so can’t just bob round at their whim. Arrangements have to be made in advance. Also they never acknowledge receipt of applications and the process of applying is so strict that we weren’t sure our applications had been received. If we had known it was going to be so difficult to apply for a visa for a 2 night stay we would never have booked the holiday. The guy from C & K who the travel agent asked about it just said “most people are in and out in 15 minutes” No remarks about the traumatic application process. We are upset and frustrated before the holiday starts.

Second trip with Cox & Kings. The first time was worth 3 stars, this time I would give zero if I could. Booked the Peru & Galapagos trip and didn't get the detailed itinerary until after all money had been paid. We emailed a query about some costs 2 weeks before the trip and we never got a reply. The Machu Picchu tickets were for an inferior route (there are about 10 types of tickets & we got ones that were best for mobility issues. No one had mobility issues!)
Supposed to get breakfast each morning but there were so many very early starts normal breakfast service wasn't available several times.
Two of the hotels were poor choices. One was remote with nowhere available to walk to for dinner so ate in hotel for 2 nights which we wouldn't normally choose to do.
At another hotel, in Quito, the local guide said "Do not go out after dark. This is not a good area." Why would you put guests in a hotel the locals think is in a dangerous area when there is a tourist area not far away?
The Galapagos visit was a 'luxury cruise' with Golden Galapagos. Very expensive and most definitely not worth the money. We were looking forward to seeing a giant tortoise as this was included in the itinerary (and is used in Cox & Kings marketing brochures). On asking the local guide about the visit, he said "You won't see any because we don't go to them on the days you are booked here". This wasn't a late change - it was never planned. We feel cheated as it was the main animal we were hoping to see.

Not much wonder about the wonders of ancient crete tour. More like a school trip than a holiday.
Hotels and transfers okay.
Not enough time to appreciate the ancient sites, very long winded explanations by our guide left little time to look around and enjoy the experiance, especially at Spinalonga.
At times seemed organised to suit guide rather than us. Starting at 16:00 on the last day after a free morning gave us less than 2 hours in the main museum in Heraklion. No time to see much at all.
Overall very disappointing, not value for money.
I have only posted this publicly because Cox and Kings ignored the same feedback given immediately after the trip and there is no sign of it on their website.
I won’t be booking with them again.

For us the problem with Cox and Kings Romania was the long days on the coach. I had been aware of the long distances involved and was told when I booked that there would be lots of stops. It turned out the stops were largely toilet stops in garages, after passing through interesting towns without stopping. Two low points were Bran castle. We waited outside for almost an hour on a very hot day to enter an overcrowded tourist trap which has little to do with Dracula. The dinner with a family was disappointing- poor quality food and wine which tasted so unlike wine that we thought it might be a health hazard. I would not recommend this tour. Booked Cox and Kings after a fantastic tour of Egypt with the company but after this tour probably won’t use Cox and Kings again

We had a fabulous trip to Peru with Cox and Kings.
The organisation of the trip from start to finish was excellent.
The information provided, the hotels, destinations, tour manager and local guides was all spot on. We cannot fault our trip. We had enough time and oppurtunities to do our own things away from the group when we wanted. This gave a good balance of hassle free sightseeing and activities and our own private time.
This was our 3rd C&K trip and we would certainly use them again.
Peru was amazing for scenery, culture and the people. We would certainly recommend both the Country to visit and C&K as the tour Company.

I travelled with Cox and Kings a couple of years ago. The trip itself was nothing special, but not bad either. But my complaint is that they have been bombarding me with marketing material through the post ever since (without my permission). I have complained on numerous occasions but the spam keeps arriving... So don't book with Cox and Kings if you don't like junk mail.

Tour of South America May 2026

The beginning of the trip went well with an excellent guide and great things to see in Peru.
Unfortunately after the wonderful Perurail trip to Puno things started to go wrong and this is where we were very surprised by the behaviour of the very reputable company Cox & Kings.
On May 6th, the UK Government issued a ‘don’t go’ instruction regarding Bolivia and very specific roads as well as La Paz itself. This was owing to political unrest with violence erupting frequently. On May 7th Cox & Kings ignored that advice and the group entered Bolivia as planned. We were told that there was a problem on the road so we would be travelling to the hotel by boat across Lake Titicaca instead of by road. No mention of the unrest nor the UK Government warning. This action of course meant that the group were travelling uninsured.
The hotel on the lake was atrocious. I would not even give it a 1 star rating. No staff, no drinks and no other guests. I wonder why??
At this point the local rep came clean and told us about the unrest. Imagine our surprise though when she said they hoped for a safe window to evacuate at 2 a.m. No sleep for us then. At 2 a.m. it was clear that the transport taking us could not get through the blockades so we were going nowhere, all very stressful and upsetting especially in the worst hotel I have ever stayed in. The following morning we retraced our steps by boat and returned to the lovely hotel in Puno. Knowing what we now know about the unrest, we should never have left here.
Getting revised flights for 19 people is never easy. Cox & Kings managed to get us all on 2 flights from near to Puno back to Lima and then onwards to Buenos Aires to resume the schedule. Just over half the group left at 5 a.m. arriving in Buenos Aires very early evening, with the later group which we were in not arriving at the Buenos Aires hotel until just before 5 a.m. Another sleepless night, 2 of the last 3, and all caused by Cox & Kings decision to ignore Government advice and still go to Bolivia.
This was extremely disappointing for me as I used to travel to Buenos Aires every year on business and was really looking forward to revisiting some old haunts and to show my wife around. Sadly we missed a whole evening and the only free time we had there.
After a very nice visit to the Iguazu Falls the trip was further impacted by the poor hotel in Rio made all the worse by the constant drilling on the 16th floor which was being refurbished. Again we would have expected better from a company of Cox & Kings repute.
To their credit, Cox and Kings were proactive in offering compensation to the group which at least meant they acknowledge their errors. However we are aware that the whole group received the same offer which cannot be fair when some of the group missed out on about half the time in Buenos Aires, which surely should merit an additional amount of compensation. Instead, Cox & Kings emailed the offer saying take it or leave it as we are not discussing this any further and if you are unhappy take it up with ABTA. This felt like a threat to remove the offer if you went to ABTA which wouldn’t be the desired outcome.
You only find out how good a company is when things go wrong. From this experience Cox & Kings are not a good company and I would urge people to look elsewhere.

Such a great group trip 'Across the Southern Caucasus'. Starting in Azerbaijan, then Georgia and finally Armenia. Although there were 17 on the trip it felt like less and each country provided different highlights. The tour was well organised and we covered a lot of sights. Each guide was great as were the drivers (a guide and driver per country). The food and drink was also very good whether part of the tour or a recommendation by the guide. Highly recommend.

We organised our Puglia Tour through Neil who was excellent. He let us know how the tour would go and that it was an intense visit. He also arranged fir us to have an extension to our stay in a Trulli. The whole experience was absolutely fantastic. We will definitely use again

Fully agree with the review from Dawn Emmerson for this trip. I was on same trip.
Too much packed in too short a time with hotels too far from the places we visited resulting in long coach journeys along the same stretch of motorway 4 days running. No time to relax.
Still recovering!

The Puglia and Basilicata tour felt like a box ticking exercise of how many towns can we race through. As for the rest of the trip.....
The 'small group' size of 18 was too large, especially for somewhere as busy as Italy. It should be capped at 12.

We were very surprised that listening devices were not used on the tour. They were needed.

Both hotels were much too far from the places we visited. We spent almost as long on the coach most days as we did seeing the sights. The trip to Trani and Castel del Monte was a 10.5 hour day, of which 5.5 hours was spent sitting on the coach. An accident on the return journey added around 20 minutes, but even without this it still would have been 50% of the day spent travelling.

The hotels were also too far from any other facilities, the first hotel was a €40 return trip by taxi, and whilst the second hotel had a shuttle bus offered we got back too late to use it on the first night and had a 30 min turnaround to catch it on the second night by the time we got back.

The 'traditional' buffet at Hotel Tenuta Centoporte was extremely disappointing in content and also shockingly bad value for money at €50pp. The buffet was a small amount of quite uninspiring antipasti followed by a portion of pasta with meatballs and 1 dessert choice.

Whilst it was nice to be offered a glass of wine with meals, at some of the meals only red wine was included (which we don't drink) and no other type was available - we were told any alternative was expected to be paid for, which seemed quite unreasonable. It was much better when we were each offered our own choice and poured a glass, then more could be purchased if required.

Matera and the Crypt of Original Sin needs a day to itself. It was much too rushed. This was one of our main reasons for choosing the Cox and Kings tour, but we were very disappointed to only have a few hours in Matera.

The Masseria Caselli was a poor choice of hotel for this tour. The location was remote - 30 minutes to Ostuni by bus, and the service was very poor. They seemed extremely understaffed and with the exception of one very nice waiter (sadly we didn't get his name, but he served us our welcome drink) the few other staff who were available weren't overly friendly - not surprisingly as they were run off their feet!
We had to have an early breakfast every day so we could leave at 8am (because of the excessive travelling distances), no hot food was available unless requested, and even then only scrambled eggs were offered and took a while to arrive so we had to rush to eat.
We had to have dinner in the hotel one evening as we could not get back from our tour that day in time to use the shuttle bus. There were 2 menu choices and we had to select the evening before. We were then served a small piece of sea bass with some green beans. It didn't feel like the superior hotel we were assured of in the email notifying us of the change from the original hotel, which was also much closer to Bari so would have been more suitable for travelling each day.
The room tidying / cleaning that was carried out appeared to be the minimum possible. We had one day where none of our group's beds were made. On the coach back to the airport (2 days later) Flo said the manager apologised and that there had been a mix up with some late checkout rooms, so ours had all been left. This seemed unlikely as someone had been in to rehang the towels in the bathroom, but left the beds unmade.

Just back from 16 days around South America, takingbin Peru/Buenos Aires/Iguaza Falls/Rio.
Had a great group of 12 who all got on well and had a lot of laughs.
Good itinerary, was full on but we did have free time in each area as well as the guided tours.
Most of the hotels were not notch. The guides we spent the most time with, Oscar, Sandra and Letitia were fabulous and took care of us from meeting at the Airports to check in at hotels.
Would recommend this tour to others and would certainly travel with Cox & Kings again

Train to Machu Picchu experience in May 2026. Found Cox and Kings to be highly organised, very professional, with excellent guides, attentive to my needs and providing the most amazing Tour Director ever who went well over and above to make sure we had a fantastic tour.

Have just returned from a tour of South America with Cox and Kings. First 6 days were great and we reached Puno in Peru on Lake Titicaca. This is where the tour itinary needed to reviewed.
Unbeknown to us on May 6th Bolivia was suffering political protests with roads being blocked and confrontations with Riot Police in La Paz the Capital which was on our tour plan.
We were taken into Bolivia on May 7th blissfully unaware of any problems.
On arrival in Bolivia we were told we could not go to the hotel by bus as planned due to roadworks. ????
So the local tour company Crillion which is owned by Cox and Kings took us 2 hours by boat down Lake Titicaca to the hotel further into Bolivia. This hotel is also owned indirectly by Cox and Kings and it was not great. We were the only people there which felt strange. The bar was shut and they hardly any beer or wine to sell us.
At 6.00pm the tour guide informed us of the political problems and that our next day departure to La Paz was under review. The new plan now was to leave the hotel at 2.00am for La Paz. By now we had seen on the Internet the pictures of riot police firing tear gas at protestors in La Paz. Travel was also against our government travel advise. The tour guide said it would be fine at 2.00am and not to look at social media.
Why were we here in this position?
Why had we been brought here.?
2.00am arrived and we are told go to bed we are not going to La Paz.
Instead we are heading back to where we started 7 days earlier, Lima in Peru. Then continue to Buenos Aires.
Boats, buses, planes and hours of waiting until we finally arrive in Buenos Aires hotel at 5.00am 2.5 days later. This cost us one of the 2 days we we due in Buenos Aires.
The tour then continues to plan but when we arrived in our final hotel in Rio it was being renovated with building noise between 10am and 6.00pm. Not Great.
We honestly thought Cox and Kings were a high end tour company and yes they have offered a minimal compensation but this proportionately does not reflect the stress, extra travel and days lost we had to endure.
There were great days and yes we understand Bolivia has its problems but we should not of gone there.
Interesting in your reply you say this is resolved. As of 27th May it is not. You still have not made the compensation payment you said you would. Ongoing is a better word.
It is now 7/6/26 and Cox and Kings have still not HONOURED their offer of compensation. It is so easy to transfer money within hours if you really want to. Maybe they are doing this for the same reason they took us into Bolivia. Financial precedence over customer care.

Bianca was so patient and helpful. She organised our recent trip to south of Spain. Everything was perfect. She listened to where I wanted to go and all hotels and guided tours were exactly what we wanted. Our hotels were comfortable and within walking distance of the historic centres and guides were on the whole passionate about where we were visiting. The guides in Malaga, Seville and Cordoba were particularly good. They were animated, knowledgeable and enthusiastic
Thank you Bianca!