We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... Vis mer
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Se hva andre synes
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... Vis mer
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Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... Vis mer
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As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Kontaktopplysninger
Frankrike
- www.frozenbrothers.com
4,8
Enestående
310 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Top Service
Lovely, friendly manner. Knowledgeable and helpful.
28. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Appreciate that, Moira! Always good when great service comes with a smile and some solid know-how. Thanks for shouting us out!
Best technician
Best technician. Finished the job quickly & good customer service
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Great to hear everything was wrapped up quickly and professionally. Sounds like you were in good hands — thanks for sharing!
Great service from our usual engineer
Great service from our usual engineer, Martin!!!!
Hill Top Stores
24. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Really appreciate you taking the time to share this, Yasmin. It’s great to know Martin continues to bring reliable support — we’re glad he’s someone you can trust to get things sorted each time!
Svar fra Frozen Brothers
Really appreciate you saying that — great to know everything was handled smoothly and professionally!
Svar fra Frozen Brothers
Merci beaucoup pour votre retour ! Ravi d’apprendre que notre technicien a su vous apporter un service de qualité. Nous ne manquerons pas de lui transmettre vos compliments !
Speedy service and fix to leaks
John clearly cares about his work and makes sure it's completed to the highest standard. Done a fantastic job today
16. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Love hearing this — sounds like John really delivered today. We’ll make sure he knows his hard work didn’t go unnoticed!
Very Good Service
Very good service, and called in advance of his visit
16. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Great to hear — always good to give a heads-up!
Engineer was quick to fix the site…
Engineer was quick to fix the site issue, Within 5 minutes we were back on sale after awaiting 8 days for an engineer to attend
15. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thanks for your feedback! We're glad our engineer was able to fix the issue quickly and get you back on sale. While we usually aim to complete the service faster, sometimes during peak seasons or due to site locations, it can take a little longer. We really appreciate your patience and are always here to help.
martin was very professional and fast…
martin was very professional and fast and knew exactly what he was talking about.
he was polite and courteous and didn't give any problems to anyone. he fixed the machine and checked it all. what a decent lad.
14. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Really appreciate you taking the time to share this. Sounds like Martin did a great job all round — quick, polite, and knew exactly what he was doing. We’re lucky to have him on the team, and glad he got everything sorted for you!
Our experience with Frozen Brothers
Our experience ordering from Frozen Brothers has been nothing short of a nightmare. We've attempted to place a large stock order four separate times, and each time it was cancelled simply because we weren’t logged into the email associated with the account. Not only was there no communication or warning about this policy, but they also held onto our funds for two weeks after each failed attempt.
Unfortunately, they appear to be the sole stockist for certain products, which seems to have led to a lack of accountability and very poor customer service. Their systems and ordering process are deeply flawed, and getting a response from anyone is next to impossible.
If you have other options, we highly recommend avoiding them. However, due to their monopoly on these items, many businesses have no choice but to deal with them. Overall, it’s been an incredibly disappointing and costly experience.
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
We wanted to get back to you, with some updates! Thanks to insights like yours, we’ve now updated our notification process so that, moving forward, a member of our team will call you directly if this situation arises again. This way, we can ensure you’re always informed and supported.
In the meantime, if you still need assistance, please don’t hesitate to contact us at customerservices@frozenbrothers.com, quoting your reference #195280, so we can support you further. Thanks!
Paul is absolutely brilliant
Paul is absolutely brilliant, his partner engineer was delayed and he went above and beyond to ensure we were not inconvenienced in any way and the job was still completed to a high standard.
7. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you so much for your kind words! We're delighted to hear that Paul went above and beyond to make sure everything was completed smoothly, despite the delay. Providing high-quality service without disruption is exactly what we aim for — thanks for your trust in us!
Martin came to Hollywood Bowl to fix…
Martin came to Hollywood Bowl to fix our tango ice blast. He communicated from start to finish about the issues with the machine. He was friendly and professional and I was really impressed with the service provided.
7. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thanks for sharing your experience, Fiona! It’s great to know the visit left a strong impression — we’ll be sure to pass that on to him.
Very professional and knowledgeable
Very professional and knowledgeable.
5*
7. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you for the 5 stars and for choosing us! We're glad our team could deliver the expertise and professionalism you expected.
Ash is a top notch engineer for the…
Ash is a top notch engineer for the company hes an asset to them
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thanks so much for the kind words — we’re proud of the service we provide, and it means a lot to have your support!
Excellent communication and service
Excellent communication and service. A credit to the company
30. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you for the kind words about our communication and service! We're committed to continuing to deliver the level of service you can rely on.
Friendly technician Martin
Martin is a reoccurring technician and is always very friendly, timely and knowledgable. He is always happy to explain and help prevent future problems with our machines.
27. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you for the lovely feedback! We're proud to have team members like Martin who embody our commitment to friendly, knowledgeable, and proactive service. It’s great to hear he consistently provides the support and advice needed to keep your machines running smoothly. We'll be sure to share your comments with him — it means a lot to us as a company.
Quick reaction times and friendly staff
Quick reaction times and friendly staff
26. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thanks so much for your feedback! We're really glad to hear you experienced quick response times and found our team friendly. That’s exactly what we aim for!
we rang frozen brothers on Monday a…
we rang frozen brothers on Monday a technician arrived Wednesday morning. We wanted a service, which was done swiftly and now the machine looks brand new. Speaking to the technician he was more than happy to help with anything
25. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
Thank you for the lovely feedback! We're so pleased we could get a technician out to you quickly and that the service met your expectations. It's great to hear the machine is looking brand new again!
Engineers waste the expensive syrup in…
Engineers waste the expensive syrup in order to fix the machine ! What a con.
18. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
We're sorry to hear about your concern. Our engineers always aim to repair machines with minimal waste and in the most cost-effective way. If you'd like us to look into this specific case, please contact our customer service team at customerservices@frozenbrothers.com with your reference number we created back in May - reference #186239. We have not heard back from you yet but we're here to help and would appreciate the opportunity to resolve this for you.
Adam P was friendly and very helpful
Adam P was friendly and very helpful. He is always is when he visits :)
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Frozen Brothers
It's always great to hear such positive feedback — thank you! We're really glad Adam continues to provide such helpful and friendly service during his visits. We'll make sure he knows his efforts are appreciated!
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