Just bought a car from FOW Trafford Park. The sales executive was Mike Brown. He was very professional, not pushy, answered all our questions and concerns clearly. He made the whole process simple and... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Just bought a car from FOW Trafford Park. The sales executive was Mike Brown. He was very professional, not pushy, answered all our questions and concerns clearly. He made the whole process simple and... Vis mer
Selskapet har svart
Had an amazing experience after purchasing my Tesla recently. Had a slight fault, FOW booked if in with there service team immediately. The fault required a main dealer reset, so it was booked in s... Vis mer
Selskapet har svart
Overall the service at FOW was great however, after purchasing an electric car, we then asked for the battery health check. After 4 times asking and being told its either in the computer system or 'up... Vis mer
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Very happy with the car overall. Biggest spend I have ever committed to on a car, disappointed to see the scuttleboards full of leaves, tyre valves missing caps, windows greasy on the inside. Minor to... Vis mer
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
Skrevet av virksomheten

Why promise when we simply deliver

Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great choice of cars, we found the exact spec and model we were looking for, at a great price. Ewan was our sales agent and he was really helpful, friendly and great at explaining everything to us and answering all our questions. The car was valeted to an amazing standard and looks brand new, would highly recommend FOW and will be back when we decide to change cars again. ⭐️⭐️⭐️⭐️⭐️

Svar fra FOW Car Supermarket
The staff would rather lose a cash sale than risk selling a car without their PCP commission. They used scare tactics and gave me unsolicited incorrect financial advice. An awful experience and I wouldn’t recommend anyone look here.

Svar fra FOW Car Supermarket
The whole experience of buying a car at FOW was very easy and the whole process was made easy by Jaime who made the paperwork easy to understand.
Thanks Jaime.

Svar fra FOW Car Supermarket
I bought a car and had a problem with the brakes I contacted the after sales team who was eager to help me and was very understanding. I was able to take the car to a local garage and after sales paid for the problem to be resolved.

Svar fra FOW Car Supermarket
**A Disappointing Experience – Fords of Winsford**
I recently purchased a car from Fords of Winsford and, whilst I’m pleased with the vehicle itself, I have to be honest and say that the overall customer experience was disappointing.
My journey to the dealership took around four hours, and I had been advised that a member of the sales team would collect me from Winsford train station on arrival. Unfortunately, I received a text message to say they were tied up with another customer. As it was raining heavily, I decided to arrange an Uber to the dealership instead. These things happen, and I was happy to accept that as one of those unfortunate situations.
However, things didn’t improve much once I arrived. I was informed that my electric vehicle had not been charged overnight, despite being told beforehand that it would be fully charged and ready for my journey home. I was advised that I could go to McDonald’s and return later, and was even offered a complimentary coffee from the onsite café!. However, neither of these gestures addressed the underlying issue. Ultimately, I had to leave the dealership with very little charge remaining and find a fast charger to continue my journey home.
What made the experience particularly disappointing was the large sign on the wall next to where I was sitting with the sales executive, which read: “Nothing beats that new car feeling… It’s Epic.”
Unfortunately, my experience could not have been further from that statement. Buying a car should be an exciting and positive experience, particularly when you have travelled four hours to collect it. Instead, a lack of preparation and poor customer service took away much of that excitement.
I appreciate that dealerships can get busy and that unexpected situations arise. However, ensuring a vehicle is charged and ready for collection, particularly when the customer has travelled a considerable distance and relies on that charge to get home, should be a basic part of the handover process.
I’m not looking to be unreasonable, and I want to be clear that my disappointment is with the service and preparation rather than the car itself. However, Fords of Winsford missed an opportunity to make what should have been a memorable day a genuinely positive one.
Sadly, the car purchase was a much less enjoyable experience than it should have been, and I hope Fords of Winsford take this feedback on board to improve the experience for future customers.

Svar fra FOW Car Supermarket
Great after sales care. Brilliant

Svar fra FOW Car Supermarket

Svar fra FOW Car Supermarket
Anastasia and the other team members we met were fantastic !
I would have given 5 stars but we weren’t advised we needed to pay the deposit as a bank transfer instead of a card until we arrived to collect the car which meant we had to return the following day, I also found the waiting area grotty.

Svar fra FOW Car Supermarket
Dealing with Aaron in aftersales has been a pleasure. He has been both responsive and reassuring. It is really appreciated.

Svar fra FOW Car Supermarket
I’ve had the pleasure of having Dharmender (Dee) Singh as my advisor, and I honestly couldn’t recommend him enough!
From start to finish, Dee has been absolutely amazing. He has helped me with everything I needed, explained everything clearly and professionally, and made the whole car-buying experience enjoyable and stress-free.
Dee is always happy to answer any questions, even outside of working hours, and goes above and beyond to make sure everything is taken care of. He is such a welcoming, friendly and down-to-earth person with a genuinely lovely personality, which makes him a pleasure to deal with.
I’m extremely grateful for all his help and support throughout the process. I would 100% recommend Dee to all my family and friends and would happily deal with him again in the future. Excellent customer service from start to finish! ⭐⭐⭐⭐⭐

Svar fra FOW Car Supermarket
I recently purchased a MG XS EV from FOW and was very happy with the vehicle. Ellie the sales executive was helpful, informative, personable and answered all of my many questions. There was no pushy sales pitch which I have encountered at other car dealers. One disappointment was the quality of the valeting on the day I collected the car. I found a pencil and 10 cents coin in the coffee cup holder and there were several marks on the interior ceiling that hadn't been cleaned. Once I mentioned them to Ellie they were sorted very promptly.

Svar fra FOW Car Supermarket
Excellent after sales...had problem with overheating. Spoke to FOW said take to local garage as we 100miles away and it was water pump ...FOW booked the job in for me at garage...picked it up couple of days later...no quibble from FOW...Job done and very satisfactory...

Svar fra FOW Car Supermarket
Robin Wiles our sales advisor was excellent.
He was polite, professional, super helpful and friendly.
He made our visit to the Winsford site to test drive two vehicles and absolute pleasure.
Many thanks Robin.

Svar fra FOW Car Supermarket
Well what can i say booked a car viewing Friday picked up new car Monday.
Everything explained dates and time schedules all adhered too.

Svar fra FOW Car Supermarket
The team are very helpful and always polite no rushing you about and let you take your time in deciding what's best.

Svar fra FOW Car Supermarket
We arrived to view electric cars and wasn’t disappointed by the choice. After selecting a vehicle which we showed interest in, we were shown to a waiting area where Ellie came to greet us. She explained she was relatively new to the role and we went through the procedure for a test drive. Subsequently we purchased the car. Ellie was very thorough and polite with her sales advice, she kept us up to date throughout the process as there were a couple things required for the service which delayed us collecting the car. Regular emails were sent and Ellie completed the sale when we arrived to collect the car once again being very polite and courteous. Ellie showed a positive and mature attitude towards her role throughout the sale and is an asset to FOW.
I have given 4 stars as it would be nice for the company to offer potential customers a drink instead of us purchasing our own there at a cost.

Svar fra FOW Car Supermarket

Svar fra FOW Car Supermarket
I have had nothing but anxiety about buying a new car after my old one gave up on me but everyone at FOW have been amazing - from picking and reserving the car, right through to finance and collecting it - big shout out to Alex, Ewan, Jess and Callum for all your help with everything - you have made it less stressful for me and put me at ease with the whole purchasing of the car - Thank You !!

Svar fra FOW Car Supermarket
Ellie, although new to sales, was polite, helpful and nothing too much trouble.
We did test drive 2 cars but the desk said we might only be able to test drive one. We didn't buy first car that we test drove so may have potentially left without a car. Thankfully, Ellie organised the second test drive and it was that car we bought.
Great next day pick up too.

Svar fra FOW Car Supermarket
Good value, great service, would get five stars, but unfortunately they didn't check the suspension of a vehicle before it went out. Their after-sales service is superb though, really helpful, paid all the money back for the diagnostics, repairs and taxis. Would definitely buy a car from them again.

Svar fra FOW Car Supermarket
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