We recently bought a used Kia Soul car from Fords of Winsford and part-exchanged our old one, and the whole experience was superb. Alex was our first contact and set the tone, Ellie made the buying p... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
From when we turned up just to look at the cars the staff were extremely friendly, helpful and professional. Once we had decided on which car we were interested in Dee was brilliant taking us for a te... Vis mer
Great experience with excellent service from Maya from start to finish. Initially we went looking for something specific to suits our needs but ended up seeing the Volvo C40 we finally purchased. M... Vis mer
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Staff friendly and efficient. Car sale turnaround quick and reliable. I am a new Customer for FOW and it definitely is a different experience than buying with a dealer. Less info on the vehicle just c... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Skrevet av virksomheten
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Kontaktopplysninger
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Storbritannia
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
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Bought the car and noticed a couple of…
Bought the car and noticed a couple of faults straight away which was disappointing, however the after sales team worked with me to get the faults rectified for me, cannot fault the efforts from the after sales team especially Katie.
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for taking the time to share your experience with FOW!
We're sorry that you experienced a couple of issues with your vehicle so soon after purchasing it, and we completely understand how disappointing this must have been.
However, we're delighted to hear that our Aftersales team worked closely with you to get the issues resolved and that you felt well supported throughout the process.
It's especially lovely to hear your kind words about Katie and the efforts she made to help you. We'll be sure to pass your feedback on to her and the wider Aftersales team, who will really appreciate it!
Thank you for giving us the opportunity to put things right. We hope you can now enjoy many happy miles in your car!
Many Thanks,
FOW Customer Service Team
Have bought from FOW for many years
Have bought from FOW for many years. Always great service and great choice of cars. Many thanks to Ryan for helping with my purchase.
14. oktober 2026
Svar fra FOW Car Supermarket
Thank you for your lovely review and, most importantly, for your continued loyalty to FOW over the years!
We're delighted to hear that you consistently enjoy our great selection of vehicles and the service provided by our team.
It's especially wonderful to know that Ryan made your latest purchase such a positive experience. We'll be sure to pass your kind words on to him!
Thank you once again for choosing FOW. We really appreciate your continued support and hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
The whole experience was superb.
We recently bought a used Kia Soul car from Fords of Winsford and part-exchanged our old one, and the whole experience was superb. Alex was our first contact and set the tone, Ellie made the buying process easy with a helpful, unpressured approach, and Matt handled the part-exchange fairly and without fuss. Compared with other car sellers we’ve dealt with, Fords of Winsford service and range of vehicles are the difference between night and day. We travelled 450 miles and spent over nine hours getting there and back, and it was absolutely worth it. Highly recommended.
Kevin & Cheril, Devon
15. oktober 2026
Svar fra FOW Car Supermarket
Thank you so much for your fantastic review, Kevin and Cheril! We're absolutely delighted to hear that your experience purchasing your Kia Soul from FOW was worth the incredible journey from Devon!
It's wonderful to know that Alex made such a great first impression, Ellie provided a relaxed and pressure-free buying experience, and Matt made the part-exchange process straightforward and fair. We'll be sure to share your lovely feedback with all three of them!
We're especially pleased that our customer service and wide selection of vehicles stood out compared with your previous experiences elsewhere. Knowing that you travelled 450 miles and spent over nine hours on the journey, yet still felt it was completely worthwhile, really does mean a lot to us!
Thank you for putting your trust in FOW and for your fantastic recommendation. We hope you both enjoy many happy miles in your Kia Soul!
Many Thanks,
FOW Customer Service Team
Lucas & Robin!
I came in on Monday looking for a new car, I was seated with Robin who was lovely, very knowledgeable and easy to chat too. Robin answered every question we asked and showed different options for the cars and was open and honest about how each car will work with me. Although we just went to view we ended up buying the car there and then! When picking the car up today I was with Lucas, he was efficient and apologised for any wait we had, he too was talkative and humorous with us and still very professional. Overall great experience both occasions this week!
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such a wonderful experience with us, from your initial visit right through to collecting your new car!
It's lovely to know that Robin made you feel so comfortable, taking the time to answer all your questions, explore different options and provide honest, knowledgeable advice to help you find the right vehicle. It's even better to hear that what started as a visit to browse turned into finding your perfect car!
We're also thrilled that Lucas made your collection experience just as enjoyable with his friendly, humorous and professional approach, ensuring everything went as smoothly as possible.
We'll be sure to pass your lovely feedback on to both Robin and Lucas, who will really appreciate your kind words!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great service under my warranty
Great service under my warranty, the customer service is on high level and they genuinely care about post sale service
8. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you've received such excellent service from our Aftersales team.
Providing great customer care doesn't stop when you drive away in your new car, so it's wonderful to know that you felt genuinely supported and well looked after throughout your warranty experience.
We'll be sure to share your lovely feedback with our Aftersales team, who will really appreciate your kind words!
Thank you for choosing FOW and for taking the time to share your experience.
Many Thanks,
FOW Customer Service Team
Beware
Bought an Audi A1 from FOW for 16k in April. Also an RAC warranty from them. Second car I have bought from FOW and it will be the last. Car had 25k miles on it and only put another 2k on in last 6 months. Developed a radar brake fault and fuel filler cap refused to open after less than 6 months. Took it to a garage under the warranty where it is obvious it has been in an undisclosed front end bump. Warranty does not cover cost of repairs and it has been off road for nearly 2 week awaiting repair. FOW not interested, won’t even cover part cost of repairs. Spent over 30k with this mob in last 5-6 years, more including warranties. Don’t use them. After sales appalling and no interest once they’ve had your money.
15. oktober 2026
Anmeldelse skrevet uten oppfordring
Great establishment
I was sold a mazda 3 by Tyler he was very clear and friendly throughout the sale and gave me a good deal on my part ex and he didnt push the optional extras that i didn't want he was great. As fpr the dealership it was very clean and organised and the general manager made an appearance to ask of we were happy or wanted any changes to be made to the environment he listend to what we had to say and when we came back to pick up the car the changes had been made. Very impressed overall and see why people use this dealer
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience purchasing your Mazda 3 with FOW.
It's wonderful to know that Tyler provided friendly, clear and helpful service throughout, secured a great part-exchange deal for you and made sure you felt comfortable without any pressure to purchase additional products. We'll be sure to pass your lovely feedback on to him!
We're also really pleased that you appreciated the cleanliness and organisation of our showroom. It's especially lovely to hear that our General Manager took the time to listen to your suggestions and that you noticed the changes had been made when you returned to collect your car. Customer feedback is incredibly valuable to us, and it's fantastic to know that you felt listened to.
Thank you for choosing FOW and for your kind words. We hope you enjoy many happy miles in your new Mazda 3!
Many Thanks,
FOW Customer Service Team
I like how everything is so easy
I like how everything is so easy, you can get the keys to a car and have a good look around it without being hassled.
Nice and simple to have a test drive (no moving around cars to get yours out.)
Jamie was great and made the buying experience a pleasure!
14. oktober 2026
Svar fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you enjoyed our relaxed, hassle-free approach to buying a car.
It's great to know that you appreciated being able to explore vehicles at your own pace, without any pressure, and found arranging a test drive so simple and straightforward.
We're especially pleased that Jamie made your purchasing experience such a pleasure! We'll be sure to pass your lovely feedback on to him.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great choice of cars, helpful staff
Great choice of cars, we found the exact spec and model we were looking for, at a great price. Ewan was our sales agent and he was really helpful, friendly and great at explaining everything to us and answering all our questions. The car was valeted to an amazing standard and looks brand new, would highly recommend FOW and will be back when we decide to change cars again. ⭐️⭐️⭐️⭐️⭐️
14. oktober 2026
Svar fra FOW Car Supermarket
Thank you for your fantastic 5-star review! We're delighted to hear that you found the exact car you were looking for at such a great price.
It's wonderful to know that Ewan made your purchasing experience so enjoyable with his friendly, helpful approach and took the time to explain everything clearly and answer all your questions. We'll be sure to pass your lovely feedback on to him!
We're also thrilled that you were so impressed with the standard of valeting and that your new car looked as good as new when you collected it. Our Valet team will really appreciate your kind words too!
Thank you for choosing FOW and for your recommendation. We look forward to welcoming you back when it's time for your next car!
Many Thanks,
FOW Customer Service Team
PCP commission
The staff would rather lose a cash sale than risk selling a car without their PCP commission. They used scare tactics and gave me unsolicited incorrect financial advice. An awful experience and I wouldn’t recommend anyone look here.
6. oktober 2026
Anmeldelse skrevet uten oppfordring
The whole experience of buying a car at…
The whole experience of buying a car at FOW was very easy and the whole process was made easy by Jaime who made the paperwork easy to understand.
Thanks Jaime.
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you found the whole car-buying experience so easy and straightforward.
It's wonderful to know that Jaime made the process even smoother by taking the time to explain the paperwork clearly and ensure everything was easy to understand.
We'll be sure to pass your kind words on to Jaime, who will really appreciate your feedback!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
I bought a car and had a problem with…
I bought a car and had a problem with the brakes I contacted the after sales team who was eager to help me and was very understanding. I was able to take the car to a local garage and after sales paid for the problem to be resolved.
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you had such a positive experience with our Aftersales team.
We're sorry that you experienced an issue with your brakes after purchasing your vehicle, but it's fantastic to know that our team were understanding, helpful and able to arrange for the repairs to be completed at a garage local to you.
Providing excellent customer care and making the repair process as straightforward as possible is really important to us, so your feedback means a lot!
Thank you for choosing FOW and for giving us the opportunity to put things right. We hope you enjoy many happy miles in your car!
Many Thanks,
FOW Customer Service Team
A Disappointing Experience
**A Disappointing Experience – Fords of Winsford**
I recently purchased a car from Fords of Winsford and, whilst I’m pleased with the vehicle itself, I have to be honest and say that the overall customer experience was disappointing.
My journey to the dealership took around four hours, and I had been advised that a member of the sales team would collect me from Winsford train station on arrival. Unfortunately, I received a text message to say they were tied up with another customer. As it was raining heavily, I decided to arrange an Uber to the dealership instead. These things happen, and I was happy to accept that as one of those unfortunate situations.
However, things didn’t improve much once I arrived. I was informed that my electric vehicle had not been charged overnight, despite being told beforehand that it would be fully charged and ready for my journey home. I was advised that I could go to McDonald’s and return later, and was even offered a complimentary coffee from the onsite café!. However, neither of these gestures addressed the underlying issue. Ultimately, I had to leave the dealership with very little charge remaining and find a fast charger to continue my journey home.
What made the experience particularly disappointing was the large sign on the wall next to where I was sitting with the sales executive, which read: “Nothing beats that new car feeling… It’s Epic.”
Unfortunately, my experience could not have been further from that statement. Buying a car should be an exciting and positive experience, particularly when you have travelled four hours to collect it. Instead, a lack of preparation and poor customer service took away much of that excitement.
I appreciate that dealerships can get busy and that unexpected situations arise. However, ensuring a vehicle is charged and ready for collection, particularly when the customer has travelled a considerable distance and relies on that charge to get home, should be a basic part of the handover process.
I’m not looking to be unreasonable, and I want to be clear that my disappointment is with the service and preparation rather than the car itself. However, Fords of Winsford missed an opportunity to make what should have been a memorable day a genuinely positive one.
Sadly, the car purchase was a much less enjoyable experience than it should have been, and I hope Fords of Winsford take this feedback on board to improve the experience for future customers.
10. oktober 2026
Svar fra FOW Car Supermarket
Thank you for taking the time to share such detailed and constructive feedback about your experience with FOW.
Firstly, we're pleased to hear that you're happy with your new vehicle. However, we're genuinely sorry that the experience of collecting it fell so far short of your expectations, particularly after travelling four hours to visit us.
We completely appreciate your frustration regarding the collection arrangements at Winsford train station. Whilst unexpected delays can happen, we understand that being informed of a change to your arrangements at short notice, especially in poor weather, was far from ideal.
More importantly, we recognise your disappointment that your electric vehicle had not been charged as agreed ahead of collection. Ensuring a vehicle is prepared and ready for its new owner is an important part of our handover process, and we appreciate that this was particularly significant given the distance you needed to travel home. Having to arrange additional charging immediately after leaving us understandably took away from what should have been an exciting experience.
You're absolutely right that collecting a new car should be a memorable and enjoyable occasion. We work hard to deliver that experience for every customer, and we're disappointed that we didn't achieve this during your visit.
Your feedback will be shared with our Sales and Management teams, particularly around collection arrangements, vehicle preparation and communication, so we can review where improvements are needed.
Thank you again for your honest feedback and for choosing FOW. We hope that, despite the disappointing collection experience, you enjoy many happy miles in your new vehicle.
Many Thanks,
FOW Customer Service Team
Great after sales care
Great after sales care. Brilliant
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you've received such great support from our Aftersales team.
Providing excellent customer care beyond the initial purchase is incredibly important to us, so it's wonderful to know you've had such a positive experience!
Thank you for choosing FOW and for taking the time to share your feedback. We really appreciate it!
Many Thanks,
FOW Customer Service Team
Svar fra FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you enjoyed our relaxed, hassle-free approach to buying a car.
It's fantastic to know that our friendly team made you feel welcome and provided great service throughout your visit.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Anastasia and the other team members we…
Anastasia and the other team members we met were fantastic !
I would have given 5 stars but we weren’t advised we needed to pay the deposit as a bank transfer instead of a card until we arrived to collect the car which meant we had to return the following day, I also found the waiting area grotty.
13. oktober 2026
Svar fra FOW Car Supermarket
Thank you for taking the time to leave us a review! We're delighted to hear that Anastasia and the other team members you met provided such fantastic service. We'll be sure to pass your lovely feedback on to them!
We're sorry, however, that some aspects of your experience fell short of expectations. We appreciate how frustrating it must have been to arrive to collect your vehicle only to discover that the deposit needed to be paid by bank transfer, resulting in an unnecessary return journey. This should have been communicated more clearly in advance, and we'll be sharing your feedback with our Sales team to help improve the handover process.
We're also disappointed to hear your comments regarding the waiting area. We want all our customers to feel comfortable and welcomed during their visit, so we'll ensure your feedback is passed on to the relevant management team.
Thank you again for your honest feedback and for choosing FOW. We hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Great service from Aaron in aftersales
Dealing with Aaron in aftersales has been a pleasure. He has been both responsive and reassuring. It is really appreciated.
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Aaron has provided such excellent support throughout your Aftersales experience.
It's wonderful to know that his prompt communication and reassuring approach have made such a positive difference. We understand how important it is to feel supported and kept informed when dealing with vehicle concerns.
We'll be sure to pass your kind words on to Aaron, who will really appreciate your feedback!
Thank you for choosing FOW and for taking the time to recognise our Aftersales team.
Many Thanks,
FOW Customer Service Team
Ford focus
I’ve had the pleasure of having Dharmender (Dee) Singh as my advisor, and I honestly couldn’t recommend him enough!
From start to finish, Dee has been absolutely amazing. He has helped me with everything I needed, explained everything clearly and professionally, and made the whole car-buying experience enjoyable and stress-free.
Dee is always happy to answer any questions, even outside of working hours, and goes above and beyond to make sure everything is taken care of. He is such a welcoming, friendly and down-to-earth person with a genuinely lovely personality, which makes him a pleasure to deal with.
I’m extremely grateful for all his help and support throughout the process. I would 100% recommend Dee to all my family and friends and would happily deal with him again in the future. Excellent customer service from start to finish! ⭐⭐⭐⭐⭐
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for such a wonderful review! We're absolutely delighted to hear that Dee made your car-buying experience so enjoyable and stress-free from start to finish.
It's fantastic to know that his friendly, welcoming and professional approach made such a positive difference. Taking the time to explain everything clearly, answer your questions and go the extra mile for customers is exactly the level of service we strive to provide.
We'll be sure to share your lovely feedback with Dee and our Sales Management team. We're certain he'll be thrilled to receive such a glowing recommendation!
Thank you for choosing FOW and for recommending Dee to your family and friends. We really appreciate your kind words and look forward to welcoming you back in the future.
We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
I recently purchased a MG XS EV from…
I recently purchased a MG XS EV from FOW and was very happy with the vehicle. Ellie the sales executive was helpful, informative, personable and answered all of my many questions. There was no pushy sales pitch which I have encountered at other car dealers. One disappointment was the quality of the valeting on the day I collected the car. I found a pencil and 10 cents coin in the coffee cup holder and there were several marks on the interior ceiling that hadn't been cleaned. Once I mentioned them to Ellie they were sorted very promptly.
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for taking the time to leave your lovely review! We're delighted to hear that you're so happy with your new MG electric car and that Ellie made your purchasing experience such a positive one.
It's fantastic to know that she took the time to answer all your questions, providing helpful and informative advice without any pressure. We'll be sure to pass your kind words on to her!
We're sorry, however, that the standard of valeting wasn't quite where it should have been when you collected your vehicle. We appreciate you highlighting the areas that were missed and will share your feedback with our Valet team to help improve our preparation standards.
We're pleased that Ellie was able to get everything sorted promptly for you.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Excellent after sales...had problem…
Excellent after sales...had problem with overheating. Spoke to FOW said take to local garage as we 100miles away and it was water pump ...FOW booked the job in for me at garage...picked it up couple of days later...no quibble from FOW...Job done and very satisfactory...
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our Aftersales team.
We understand how inconvenient it can be when a vehicle develops a fault, especially when you live 100 miles away. It's wonderful to know that our team were able to arrange a repair at a garage local to you and get everything resolved quickly and without any unnecessary hassle.
Providing excellent customer care after you've driven away is just as important to us as the initial purchase, so your feedback really means a lot!
Thank you for choosing FOW and for giving us the opportunity to put things right. We hope you enjoy many more happy miles in your car!
Many Thanks,
FOW Customer Service Team
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